Frequently asked questions
What can I return for FREE?
You may return for FREE most items fulfilled by Amazon within 30 days of delivery for a full refund. Learn more about the Return Policy.
How do I get FREE return shipping?
All return-eligible items, weighing under 22.6kg, delivered by Amazon to an address in the UK, have at least one free drop off option. Look for “Free returns” next to the price to confirm that the item qualifies for free returns. You can start your return via the Online Returns Support Center by clicking on Return Items. Learn more on the return process.
How do label-free, box-free returns work?
Don’t worry about printing a label or packing up your item. Just go to Your Orders and select the item that you wish to return. Tell us why you want to return this item, then choose a drop-off location that supports label-free, box-free returns. We’ll send you a QR code; bring your code and item to the drop-off location, and you’re done.
When will I get my refund?
Most items are fully refunded in 5-7 business days after we have received and processed your return. However, you can also choose refunding to your Amazon account balance, which takes one business day. Learn more about Refunds for items sold by Amazon and by Marketplace sellers.
Does Amazon offer replacements and exchanges?
Yes, you can create replacement and exchange orders from this page by clicking Return Items and following the instructions. If you received a damaged or defective item, we’ll send you a replacement of the exact item. If you would like to exchange an item for another, you can exchange eligible items for a different size or colour or for an item in your Basket. Learn more about exchanges.
*For more detailed information on returns and refunds see Return and refunds.