I bought a string of these lights and when I put the blubs in and plugged it in, only three of the light sockets worked (all the blubs were fine). So I returned the string and had Amazon ship me a replacement string. I put all the bulbs in the second string, and when I plugged them in, none of them worked! Pretty frustrating!
I really wanted these lights so I emailed the company to see if they could help (cs@adamaxinc.com). They emailed me back pretty fast and had me try a few things. I ended up just having to gently lift the tab a little in the bottom of each socket (AFTER UNPLUGGING) so that each tab touches the bottom of each blub. And voila! They all work! :)
Here is the contest of the email I received from Adamax Inc:
"Thank you for contacting customer support.
Please follow the troubleshooting procedure below and let us know if it works:
- UNPLUG the product from the electrical outlet. Tighten (or loosen) the bulbs in the sockets.
- If this doesn’t work, try to lift the metal tabs inside the socket so it could touch the bulbs, most of the time, it is the cause of the issue. Try this for 1 or 2 sockets first. The tip of the bulbs needs to touch the metal tab inside the socket for the light to turn on.
- If 1 or more bulbs are still not lighting up, then replace the bulb(s) with a working one(s). If the bulb(s) light up, then the non-working bulb(s) need to be replaced and we will send you replacement bulb(s).
We sincerely apologize for the inconvenience."
So, if yours doesn't work when you get them, try these procedures for an EASY fix!!
Very well made. I love the gentle light this light string casts! Great product! I definitely recommend this string light, even with the little bit of troubleshooting!
| Color | Black |
|---|---|
| Brand | Newhouse Lighting |
| Indoor/Outdoor Usage | Outdoor |
| Special Feature | Waterproof |
| Light Source Type | Bulb |
| Power Source | Corded Electric |
| Light Color | Warm White |
| Theme | Christmas |
| Occasion | Father's Day |
| Style | string lights |
| Material | Rubber |
| Color Temperature | 2700 Kelvin |
| Controller Type | Touch Control |
| Number of Light Sources | 15 |
| Voltage | 120 Volts |
| Bulb Shape Size | S14 |
| Wattage | 11 watts |
| Included Components | 1 cord and 18 bulbs |
| Number of Items | 1 |
| Item dimensions L x W x H | 5 x 5 x 576 inches |
| Control Method | Touch |
| UPC | 726843009757 |
| Global Trade Identification Number | 00726843009757 |
| Manufacturer | Newhouse Lighting |
| Part Number | CSTRINGINC18 |
| Item Weight | 5.15 pounds |
| Product Dimensions | 5 x 5 x 576 inches |
| Country of Origin | China |
| Item model number | CSTRINGINC18 |
| Is Discontinued By Manufacturer | No |
| Size | 48 ft |
| Shape | S14 |
| Item Package Quantity | 1 |
| Luminous Flux | 2700 Lumen |
| Plug Format | 120V |
| Special Features | Waterproof |
| Batteries Included? | No |
| Batteries Required? | No |
| Warranty Description | 5 year warranty against manufacturer defects. |
