Susan Campbell
Consumer Investigative Reporter
Arizona's Family
Susan Campbell is a consumer investigative reporter for On Your Side. She joined Arizona’s Family in January 2020.
Before making a cross-country move to Arizona, Susan held the same title at WPRI in Providence, Rhode Island, recovering hundreds of thousands of dollars for consumers. During her time in the Ocean State, she also covered several high-profile stories for the station, including the Aaron Hernandez murder trial and the capture of Boston Bomber Dzhokhar Tsarnaev. Her series of reports on the failed launch of Rhode Island’s $364 million benefits eligibility computer system prompted special legislative hearings and led to the resignations of several senior administrators.
Susan landed her first job in television news as a reporter and producer at WKTV in Utica, New York. She also worked at WFMJ in Youngstown, Ohio.
Susan graduated cum laude from Syracuse University with bachelor’s degrees in broadcast journalism, political science and Spanish. As part of her undergraduate studies, she spent a semester abroad in Madrid, Spain.
Susan and her husband, Steve, have two children. Whenever they have a free moment together, they enjoy playing golf at the Valley’s beautiful courses.
How does your screen time compare to others?
The healthcare and public health sector is the most targeted by ransomware attackers.
Is it a good time to start investing in the market?
On Your Side helped a woman get her money back by avoiding a gift card scam.
There is an ongoing shortage of medication for ADHD, and if you are running low on your current prescription, the CDC says you should schedule an appointment with your healthcare provider as soon as possible.
Homeownership is the American dream. But it is costly.
Someone in Arizona racked up hundreds of thousands of dollars using one Valley woman's stolen identity.
In the U.S., the median home price is $407,600, according to the National Association of Realtors. In the Phoenix metro area, it’s more.
After Gianni Delgado's Motorola phone caught fire and On Your Side got involved, Cricket is replacing the device.
How safe is your car's airbag?
It was only after a Mesa man's BMW went up in flames that he realized there was an open recall issued in March of 2022 for a problem with an engine component that could result in a fire.
This summer, half of travelers say they may use artificial intelligence to help plan their getaways, according to a new survey by Matador Network.
It may be time for a summer side gig.
The government estimates that a new rule requiring automatic emergency braking will be standard on all new cars by September 2029.
Financial literacy advocates are reminding people of the benefits of 529 education savings plans.
Fast food is supposed to be the quick, cheap way to grab a bite to eat, but prices are going up and people are cutting back on trips through the drive through.
Memorial Day sales are already happening ahead of the long weekend, and we're here to help you break down which deals are a hit or miss.
Before you pack your bags for a summer vacation, here are things you need to know in case your suitcase doesn't make it to your destination.
A growing number of older adults are moving in with their grown children to make ends meet.
Lawmakers are considering a bipartisan bill that would ban the sale of water beads sold as toys, educational products, sensory tools or art materials for kids under 14 years old.
Consumer household debt hit $17.69 trillion in the first quarter of 2024, which is an increase of $184 billion in the first three months of the year.
Cox email users are being targeted with a new phishing scam, On Your Side has learned.
You’ve most likely got them on your phone before.
Tirza Jova from Phoenix launched Milk by Mom, which freeze-dries and packages breast milk because of her own breastfeeding journey.
Some insurers are refusing to cover certain Kias and Hyundais, while others are making premiums much pricier.
The next time you rent a car, there are some things you can do to try to ensure a smooth transaction.
According to a recent LendingTree survey, 75% of parents say raising children has been far more expensive than expected.
Along with electric vehicles, the Electrify Expo will also feature electric mobility devices, like e-bikes, electric go-karts and scooters.
The Arizona Commerce Authority received more than $1.7 million through the U.S. Department of Transportation’s SMART Grant program, which will be used to work on the ACA’s ‘vehicle to everything’ technology.
According to Amazon, sellers were informed on April 9, 2024 of the policy change which will ban weighted infant products.
What used to cost you $100 at the grocery store now costs $123.
A recent analysis of more than two dozen dating apps by Mozilla Privacy Not Included discovered that most collect more information than users may realize.
Are you a victim of “subscription creep?”
99 Cents Only Stores is getting ready to close, and other dollar store brands are also facing financial challenges.
Arizona communities didn’t fare on the list of Wallethub's best budgeting cities.
“They said there’s nothing they can do. It’s under a 12-month warranty, but there’s nothing they can do."
For some reason, a gas bill from their old address followed the couple to Nebraska.
We earn. We save. We spend. But how much of that work are we sharing with our kids?
One of her credit card companies recommended she contact Money Management International, a nonprofit credit counseling organization.
Consumer advocates say it is a win for transparency in pricing. Still, challenges remain for customers who want to shop around for service.
Michael Olberding estimates the repairs are likely worth $15-20,000 worth of warranty work.
Have you ever thought about how much fine print you actually encounter?
According to new research published by JAMA Internal Medicine, there was an increase in deadly crashes during the 2017 solar eclipse.
“I’m not ordering party favors. He needs oxygen. It’s just, it’s so frustrating.”
To make sure fans are connected, there will be 22,000 Wi-Fi access points throughout the stadium.
Critics of the bill say it would be too costly for small businesses.
