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Cardinal Financial Mortgage Review 2024

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At a glance

Cardinal Financial

Editor's take

Cardinal Financial offers a vast array of mortgages for borrowers of all kinds, including lower-credit score borrowers and investors. Along with its loan options, this lender stands out for sophisticated home loan assistance technology. It was in the top 40 mortgage originators in the U.S. in 2023.

Bankrate Score
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4.8
Rating: 4.8 stars out of 5
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Customer Rating
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1.2
Rating: 1.2 stars out of 5

5 ratings

Mortgage Percent

Loans offered

Conventional, jumbo, FHA, VA, USDA, refinancing and more

Credit Good

Min. credit score required

620 for conventional loans, 580 for FHA loans, 580 for VA loans, 580 for USDA loans

Location

Nationwide availability

All U.S. states

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Min. down payment

3% for conventional loans, 3.5% percent for FHA loans, none for VA loans and USDA loans

At a glance

Cardinal Financial

4.8

Rating: 4.8 stars out of 5
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Bankrate Score

Mortgage Percent

Loans offered

Conventional, jumbo, FHA, VA, USDA, refinancing and more

Location

Nationwide Availability

All U.S. states

Credit Good

Min. credit score required

620 for conventional loans, 580 for FHA loans, 580 for VA loans, 580 for USDA loans

Cardinal Financial overview

Cardinal Financial, also doing business as Sebonic Financial, is a national mortgage lender with both brick-and-mortar and online operations. Cardinal Financial is the parent of Sebonic Financial. The Charlotte, North Carolina-based lender offers purchase, refinance and government-backed loans as well as niche products like disaster relief home financing. Borrowers with this lender have closed in as few as seven days, but the average closing takes 30.

Cardinal Financial focuses on first-time homebuyers and borrowers who have faced credit challenges. Its proprietary technology sets it apart from other lenders.

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Bankrate insight

Cardinal Financial helps connect first-time homebuyers with community lending and down payment and closing cost assistance programs nationwide.  

Pros and cons of Cardinal Financial

Pros
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    Mortgages for virtually every type of property, from new-construction to tiny homes

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    Participates in first-time homebuyer and down payment assistance programs nationwide

Cons
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    No mortgage rates on its website

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    No home equity products

Our Editor’s Take on Cardinal Financial

Cardinal Financial offers a vast array of mortgages for borrowers of all kinds, including lower-credit score borrowers and investors. Along with its loan options, this lender stands out for sophisticated home loan assistance technology. It was in the top 40 mortgage originators in the U.S. in 2023.

How Bankrate scored Cardinal Financial

Affordability: 10/10

Cardinal Financial offers competitive mortgage rates on a diverse range of home financing products. To compare its costs to others, however, you’ll need to request a quote. (Many other lenders provide rates upfront online, or allow you to request a quote without waiting for a loan officer to contact you.) As far as fees, Cardinal charges a flat $1,490 per loan. While other lenders might not charge fees per loan, Cardinal’s APRs (which reflect the origination fees and interest rate) were lower than Bankrate’s averages at the time of this review. The lender participates in a variety of programs for first-time homebuyers, including down payment assistance.

Availability: 10/10

Cardinal Financial offers an impressively varied array of options, from conventional and government-backed loans to financing for special types of properties (think manufactured, rental and container homes). Cardinal also offers disaster relief loans.

Borrower experience: 8.5/10

Cardinal Financial has long emphasized a sensitivity to borrowers’ preferences, as evidenced in its pivoting from fewer branch locations to more online services. It has high marks from customers with the Better Business Bureau (and an A+ grade from the organization), plus a rating of “Excellent” from Trustpilot. The lender landed below average in J.D. Power’s 2023 customer satisfaction survey, however. The lender doesn’t have a mobile app, but does provide calculators, a mortgage glossary, easily digestible answers to frequently asked questions about the mortgage process and a blog with even more resources online. Its customer service hours are Monday through Friday, 8 a.m. to 8 p.m. ET.

Special offerings: Cardinal Financial’s Octane system

Octane is Cardinal Financial’s proprietary loan origination system. The technology guides you through the process, from displaying loan options (complete with closing costs) to offering e-sign capability. You can obtain a prequalification or preapproval through the platform, as well. If you end up financing with Cardinal, Octane also offers a way to obtain your loan details and track your account balance. The tool also offers an easy drag-and-drop tool to upload required documents.

Refinancing with Cardinal Financial

Cardinal Financial offers both rate-and-term and cash-out refinancing options. Its website offers a helpful refinance calculator that allows you to estimate how refinancing could affect your current monthly payment. The company lets you refinance a variety of mortgage types, including conventional, FHA and VA loans.

Learn more:  Choose the right kind of refinance

How to apply for a mortgage with Cardinal Financial

You can apply for a mortgage with Cardinal Financial in person at a branch location, online or by phone at 855-561-4944. Here are some tips to prepare for the process:

  1. Check your credit report. It’s important to check your credit report before your lender does, in case there are errors that could impact not only whether you get preapproved but also your ability to get the best mortgage rate. Knowing your credit score also helps you decide what type of loan to apply for. If your score is in the very low 600s, for instance, an FHA mortgage might be best for you, as its standards are more lenient than those for conventional loans.
  2. Gather personal and financial documents. With any lender, you must supply documentation about your income, assets and debts. This includes pay stubs and W-2s and account and loan statements.
  3. Provide details about the property. You’ll need to provide the address of the home and submit to an appraisal. (If you’re refinancing, you might or might not need an appraisal.)

Learn more: How to get a mortgage

Compare Cardinal Financial to other lenders

Cardinal Financial

Rating: 4.8 stars out of 5
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4.8

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Bethpage Federal Credit Union
Rating: 4.9 stars out of 5
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4.9

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Read full review
First Mortgage Direct
Rating: 4.8 stars out of 5
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4.8

Bankrate Score
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Read full review

Loans offered

Conventional, jumbo, FHA, VA, USDA, refinancing and more

Loans offered

Conventional, jumbo, FHA, refinancing and more

Loans offered

Conventional, jumbo, FHA, VA, USDA, refinancing and more

Min. credit score required

620 for conventional loans, 580 for FHA loans, 580 for VA loans, 580 for USDA loans

Min. credit score required

620 for conventional loans, 500 for FHA loans

Min. credit score required

620 for conventional loans, 580 for FHA loans, 580 for VA loans

Down payment

3% for conventional loans, 3.5% percent for FHA loans, none for VA loans and USDA loans

Down payment

3% for conventional loans, 3.5% for FHA loans

Down payment

3% for conventional loans, 3.5% for FHA loans, none for VA loans and USDA loans

Nationwide availability

All U.S. states

Nationwide availability

Available in all U.S. states except Texas

Nationwide availability

All U.S. states

Cardinal Financial customer ratings and reviews

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1.2

Rating: 1.2 stars out of 5

5 ratings

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This lender has 5 recent reviews.

Knowledge
Rating: 2.2 stars out of 5
Level of service
Rating: 1.6 stars out of 5
Professionalism
Rating: 1.4 stars out of 5
Responsiveness
Rating: 1.4 stars out of 5
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1 star
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0% of customers would recommend this lender.

of 5 reviews

The consumer reviews posted on Bankrate.com ("Bankrate") are individual, subjective opinions of reviewers, and not of Bankrate. Bankrate does not endorse any of the opinions expressed by reviewers or any responses to reviews.

Bankrate cannot guarantee or verify the accuracy of the opinions shared by individual reviewers, and reserves the right to reject or remove any review, at any time, for any reason at Bankrate’s sole discretion, including but not limited to those that Bankrate deems inappropriate, fraudulent, invalid, irrelevant, or otherwise outside the parameters of the Bankrate Review Guidelines, the Privacy Policy, or the Terms of Use.

To help serve you with relevant information, the consumer reviews shown below are limited to only those that this advertiser has received during the past 12 months.

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