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          Find a Location

          Travelers Companies, Inc. has 122 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileTravelers Companies, Inc.

            Insurance Companies
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            1 Tower Sq Stop 8A

            Hartford, CT 06183-0001

            Visit Website
            (860) 954-2382

            Customer Reviews

            1.05/5

            Average of 273 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            819 complaints closed in last 3 years

            331 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 171

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Travelers Companies, Inc. offers insurance products and services; home owners, renters, auto, boat, flood, identity theft, wedding and umbrella.

            Products & Services

            Claim Services, Prepare & Prevent

            Business Details

            This is a multi-location business.

            Find a Location

            Travelers Companies, Inc. has 122 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              1 Tower Sq Stop 8A, Hartford, CT 06183-0001
              BBB File Opened:
              3/1/1928
              Years in Business:
              171
              Business Started:
              1/1/1853
              Business Incorporated:
              4/1/2004
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Alternate Business Name
              • Consumer County Mutual
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              • Travelers Commercial Casualty Company
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              • Travelers Personal Insurance Company
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              • Travelers Property Casualty Insurance Company
              • Travelers Property Casualty Company of America
              • United States Fidelity and Guaranty Company
              • Travelers
              Business Management
              • Ms. Patricia Dorval, Compliance Manager
              Contact Information

              Principal

              • Ms. Patricia Dorval, Compliance Manager

              Customer Contact

              • Ms. Patricia Dorval, Compliance Manager
              Additional Contact Information

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              819 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              06/14/2024

              Complaint Type:
              Billing Issues
              Status:
              Answered
              I am writing to file a formal complaint against Travelers Insurance Company regarding their handling of my policy cancellation and subsequent billing issue. I believe that the company's actions have been unprofessional and have caused me significant distress. Upon canceling my policy with Travelers and switching to a different insurance provider, I was unaware of a 12-day gap between the end of my Travelers policy and the start of the new one. As a traveling Registered Nurse, I was away on a contract during this time and did not receive the bill that Travelers claims to have sent me by mail. Consequently, I was blindsided when a collection agency contacted me three months later demanding payment of $136, without any prior notification from Travelers about the outstanding balance. While I do not mind paying the bill, it is not about the money but more about the potential negative impact of having a collection agency on my credit report. After contacting Travelers to address the issue, I was met with a lack of empathy and unhelpful responses. Despite assurances that my case would be reviewed and resolved, I continued to receive harassing phone calls, texts, and emails from the collection agency. When I sought assistance from Travelers representatives, including Josh and his supervisor Casey, I was met with dismissive and uncooperative attitudes. Casey even went as far as insinuating that the fault lay with me for not receiving the paper bill and paying it promptly. The lack of communication, transparency, and professionalism demonstrated by Travelers in handling this matter is unacceptable. I have been left without a satisfactory resolution and have been pressured to admit fault and pay the collection agency without due process or explanation. I am seeking a fair resolution to this issue that does not unfairly burden me with a debt that I was not properly informed about or given the opportunity to address.
              Read More
              Read 818 More Complaints

              Customer Reviews

              273 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Kelly L

              06/17/2024

              Beware!! I’ve had this policy for several years! The same trees have been in my yard the entire time! They dropped my Homeowners because they “decided “ they would no longer cover homes that had tree limbs near the home. It wasn’t an issue when I chose the policy!!! I’m now struggling to find insurance because they dropped me!!! BEWARE!!! Use a different insurance company!
              Read 272 More Customer Reviews

              Local BBB

              BBB Serving Connecticut

              More Info on Local BBB

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