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          Find a Location

          Discover Financial Services has 85 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileDiscover Financial Services

            Credit Cards and Plans
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Additional business information

            Additional Info:
            Discover Financial Services has requested that before filing a BBB inquiry, consumers contact the Executive Office of Customer Advocacy at the following:

            Email: [email protected] 
            Address: PO Box 17019
            Wilmington, DE 19850-7019


            Please understand that you can file a complaint with the BBB now or at any time during this process. It is our hope that Discover Financial Services will resolve the matter for you in an expedient manner.

            See all additional business information

            Contact Information

            2500 Lake Cook Rd

            Riverwoods, IL 60015

            Visit Website
            (800) 347-2683

            Customer Reviews

            1.19/5

            Average of 356 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            3,127 complaints closed in last 3 years

            1,170 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 11/13/1989

            Years in Business: 64

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Products & Services

            Credit Cards, Banking, Personal Loans, Student Loans, Home Equity Loans, Credit Scorecard

            Business Details

            This is a multi-location business.

            Find a Location

            Discover Financial Services has 85 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              2500 Lake Cook Rd, Riverwoods, IL 60015
              BBB File Opened:
              2/27/2001
              Years in Business:
              64
              Business Started:
              7/25/1960
              Business Started Locally:
              7/25/1960
              Business Incorporated:
              12/26/1960
              Accredited Since:
              11/13/1989
              Type of Entity:
              Corporation
              Number of Employees:
              20200
              Alternate Business Name
              • Discover Bank
              • Discover Products
              • Discover Financial Services (Inc.)
              • Discover Card
              Business Management
              • Mr. Roger Hochschild, Chief Executive Officer and President
              Read More Business Details and See Alerts

              Customer Complaints

              3,133 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              06/29/2024

              Complaint Type:
              Delivery Issues
              Status:
              Answered
              This complaint is just to warn others about a failed product protection policy. I've already tried to resolve dispute with Discover Card. I used my card to buy an exercise bike from a well-known third-party online vendor. The bike came with a broken frame, not discoverable until I began the assembly. ****** argued that they delivered the product I ordered to the correct address and delivery was not refused. All irrelevant issues! (Never mind that the item was left at front door when no one was home to even look for damage.) Discover Card accepted the Sellers reasoning and said there was no reason not to honor the charge. Im rethinking using Discover for purchases for which Id like some damaged product protection.
              Read More
              Read 3132 More Complaints

              Customer Reviews

              356 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Rocio A

              07/11/2024

              yes, very bad served, then have been many mistakes with my accounts and event charged a fee for their mistake. Really difficult form the to resolve, the card is not the safest anyone can charge in your account the dispute department is the worst... I think this is the next bank is going to fail. *** talk about CD I open a CD with them, to give back the money they were giving weird history to schedule to deposit the money back to my account
              Read 355 More Customer Reviews

              Local BBB

              BBB of Chicago & Northern Illinois

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

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