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      Country
          Country

          Find a Location

          Consumers Credit Union has 22 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Consumers Credit Union

              7200 Elm Valley Dr Kalamazoo, MI 49009-7444

              BBB Accredited Business
            • Consumers Credit Union

              5018 W Main St Kalamazoo, MI 49009-1002

              BBB Accredited Business
            • Consumers Credit Union

              4023 Portage St Kalamazoo, MI 49001-5273

              BBB Accredited Business
            • Consumers Credit Union

              5940 Gull Rd Kalamazoo, MI 49048-4000

              BBB Accredited Business
            • Consumers Credit Union

              6699 W Main St Kalamazoo, MI 49009-8922

              BBB Accredited Business

            Business ProfileforConsumers Credit Union

            Credit Union
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 3 Customer Reviews

            Customer Complaints

            12 complaints closed in last 3 years

            5 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 4/24/2013

            Years in Business: 73

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Consumers Credit Union states they offer a credit union

            Products & Services

            This company states that they offer a credit union, loans, real estate loans, and retirement planning services.

            Business Details

            This is a multi-location business.

            Find a Location

            Consumers Credit Union has 22 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Consumers Credit Union

                7200 Elm Valley Dr Kalamazoo, MI 49009-7444

                BBB Accredited Business
              • Consumers Credit Union

                5018 W Main St Kalamazoo, MI 49009-1002

                BBB Accredited Business
              • Consumers Credit Union

                4023 Portage St Kalamazoo, MI 49001-5273

                BBB Accredited Business
              • Consumers Credit Union

                5940 Gull Rd Kalamazoo, MI 49048-4000

                BBB Accredited Business
              • Consumers Credit Union

                6699 W Main St Kalamazoo, MI 49009-8922

                BBB Accredited Business
              Location of This Business
              7200 Elm Valley Dr, Kalamazoo, MI 49009-7444
              BBB File Opened:
              9/22/2010
              Years in Business:
              73
              Business Started:
              1/1/1951
              Business Incorporated:
              1/1/1964
              Accredited Since:
              4/24/2013
              Type of Entity:
              Corporation
              Alternate Business Name
              • Dart Bank
              Business Management
              • Mr. Scott Sylvester, President/CEO
              Contact Information

              Customer Contact

              • Mr. Scott Sylvester, President/CEO
              Additional Contact Information

              Fax Numbers

              • (269) 342-7933
                Primary Fax

              Phone Numbers

              Industry Tip

              BBB Tip: How to choose a new bank or credit union

              Customer Complaints

              12 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              04/25/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              Despite my repeated attempts to engage with CCU, I have been met with silence for over 50 days. after sending them legal notarized documents and affidavits. This disregard for communication represents a flagrant violation of the Fair Credit Reporting Act for response (FCRA) 15 USC 1681n, which mandates timely responses to consumer inquiries. CCU's failure to validate the debt within the specified timeframe and their continued reporting of inaccurate information to Experian and equifax exacerbate my financial and emotional distress. While TransUnion has acknowledged and removed the disputed information from my credit report, Experian persists in reporting the account as "Verified and Updated," despite my provision of certified legal documents and affidavits to CCU. This inconsistency in reporting further compromises my financial standing and has dire consequences for my efforts to rebuild my life.I dispatched a certified letter to CCU on February 22, 11:20 AM, with tracking number: 9589 0710 5270 1402 6384 76. This letter was received at their headquarters in *********, **, as confirmed by the returned green receipt with number **********************, delivered to me on March 1, 2024.Under the ***** I am entitled to monetary compensation for CCU's willful violations. As stated in 15 USC 1681n, I demand appropriate compensation for the damages incurred, which can be not less than $100 and not more than $1,000, or greater if determined by the severity of the violations.As per 15 USC 1602(g) and 15 USC 1602(l), I supplied the credit card and participated in the decision to extend credit, thereby questioning my indebtedness. How can I owe on something when I provided the credit card, i.e., my social security number?Ccu has failed to respond. they failed to supply me a 1099-C after i requested over a year ago of the charged off debt, they failed to return any wet inked contract between us. i've been homeless over the past two years and unable to get any loans.
              Read More

              Customer Reviews

              3 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Tony W

              1 star

              02/21/2024

              Worst bank that I've ever had. I have a business account here. I have over $3,000 in checks that have been cashed last Saturday and are not even pending is still shows. I have all that money available called customer service sat on hold for 15 minutes and was told that's normal. How can you run a bank and expect somebody to run a business out of your bank when you have no clue what your real available balance is? What a joke. Every bank I've ever had in my life. As soon as you cash a check within hours, it's definitely pending and it'll adjust your available balance accordingly. It's been 5 days today and it's still is not even pending in my account for either check. Definitely would not recommend this bank to anybody, especially if you run a business.

              Consumers Credit Union Response

              02/29/2024

              Consumers Credit Union takes the concerns of our members very seriously and we strive for their complete satisfaction. We appreciate and value Mr. ****** taking the time to offer feedback. After investigating the review, a member of our Management Team reached out to discuss the matter. Mr. W****** expressed complete satisfaction and we believe this matter has been fully resolved. We are always happy to speak with Mr. ****** should he wish to contact us in the future. Sincerely, Consumers Credit Union.

              Local BBB

              BBB in Western Michigan

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