Business ProfileforSherpa Auto Transport

I contracted with Sherpa Auto Transport (Shipment #*****-92852) to ship my car from ******* to *********** in May of 2024. They subcontracted the move to ********** in **********. My car arrived in ********** on the 31st of May 2024 and I was notified by the carrier ***** Trans) that they had broken the sunroof and that they would take care of it. **** Trans dropped the car off at the dealership without notifying me or confirming where the car was located. I only found out the location by calling around to find the car. The dealership provided a quote to ********** and neither myself nor the dealer received a response from Trans **** after they received the repair quote. At this point I elevated the complaint to Sherpa Auto Transport, who acknowledged the fault was with their sub-contractor based on BOL with no damage upon receipt and provided insurance information. As insurance is an FMCA requirement, I worked through the insurance company provided by Sherpa for Trans **** only to be told multiple times that they were not insured. At this point, I have been seeking resolution for a month and a half and have paid almost $3K in rental car fees and when picking up my car from the dealership will have to pay close to $7K for repairs caused by negligent handling by Sherpa and their sub-contractor, for which both have acknowledged their responsibility. It seems Sherpa is no longer working toward any sort of resolution in this situation as I have had no update from them in days.