Business ProfileforChubb Ltd.

Had an insurance policy held by CHUBB through my financial institution, but I wanted to cancel it. Therefore, I pull out my policy, went to the website, but my policy number was not recognized and they gave me a number to call for tech support. I called the number, the nice customer service person gave me the customer service number for **********************. When I called the first representative looked up my information and transferred me to the department to cancel my policy. That is when all the issues started. I stayed on hold for over an hour with it saying "you are the first person in line, if you would like to be called back press #". They never came on line, I needed to do something else so I pressed the #, they called right back in 2 minutes, I put them on speakerphone, and started explaining what I needed. That representative was the worse I have ever experienced because she didn't listen. I told her that I had a policy with CHUBB, the numbers I called and how I got to her. I got so frustrated with her because she kept telling I didn't have a policy, and her telling me to stop yelling, but I wasn't yelling, just on speakerphone. I finally hung up and called my financial intuition to stop all payments to for the policy. Two weeks later I received a letter from a company I never heard of, *******************************, stating I owed them for the policy. I called them and they confirmed that I indeed had a policy with CHUBB and that they handle the billing for it. When I called CHUBB and gave them my name, policy number, and the name of the financial institution group plan, she should have been able to find my policy and if she couldn't cancel it, give me the number to call to cancel it, which is not in the original policy. CHUBB is running the **** where the customer gets frustrated and decides to just keep the policy. Make sure to call your insurance and ask them who handles the billing for it. 2 hours of trying to cancel a policy and it wasn't done until 4 weeks later.