Business ProfileforCitizens Financial Group, Inc.
Current Alerts For This Business
The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.
On May 23, 2023, the Consumer Financial Protection Bureau (CFPB) reached a settlement to resolve allegations that Citizens Bank violated consumer financial protection laws and rules that protect individuals when they dispute credit card transactions.
At-a-glance
Customer Complaints
1,767 complaints closed in last 3 years
617 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Overview
Products & Services
Business Details
This is a multi-location business.
- Headquarters
- 1 Citizens Plz, Providence, RI 02903-1344
- BBB File Opened:
- 1/28/2003
- Years in Business:
- 153
- Business Started:
- 1/1/1871
- Date of New Ownership:
- 9/29/1995
- Business Incorporated:
- 6/17/1985
- Accredited Since:
- 4/11/2019
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Number of Employees:
- 20000
- Alternate Business Name
- Citizens Financial Group
- Investors Bank
- Franklin American Mortgage
- Business Management
- Mr. Bruce Van Saun, Chairperson/CEO
- Mr. Scott A Jackson, Customer Relations Manager
- Contact Information
Principal
- Mr. Scott A Jackson, Customer Relations Manager
Customer Contact
- Ms. Susan Brown, Operations Specialist
- Additional Contact Information
Fax Numbers
- (203) 234-6576Other Fax
- (860) 685-8810Other Fax
Phone Numbers
- (401) 456-7000Other Phone
- (860) 638-4411Other Phone
Email Addresses
- Primary
- (203) 234-6576
Customer Complaints
1,767 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
08/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Customer Reviews
242 Customer Reviews
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Most Recent Customer Review
Neeta R
08/19/2024
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