ComplaintsforOttobot Motors

• Initial Complaint

  09/09/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I purchased a vehicle in April and i unfortunately lost my job in august and this company has refused to help me of offer any type of payment arrangement to keep my vehicle i borrowed money from my father and they are still trying to repo my car for $135 they took my car once before and i got it back the same day and they reported a repossession

  Business response

  12/29/2022

  Business Response /* (1000, 5, 2022/09/22) */ Contact Name and Title: Rolando L***** Contact Phone: 972-259-6200 Contact Email: [email protected] We did not report Ms. *******'s vehicle as repossessed. She has her vehicle currently, and is 26 days delinquent for $587.25. Consumer Response /* (3000, 7, 2022/09/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) They are speaking about a current issue im speaking when my car was repossessed in august and is now damaged and i paid $800 to get it back Business Response /* (4000, 10, 2022/10/06) */ The customer's vehicle was repossessed, and we will not falsify any information indicating otherwise. As it stands the customer is currently 39 days past due and hiding the vehicle, as well as taking it out of state according to GPS records. The customer signed paperwork on 4/22/2022 indicating that she understood and would comply with the following: "The client understands, agrees and accepts there are no ten day grace periods and the payment is due on the date of contract before the close of business. The failure to do so will result in repossession of the vehicle and default on the contract." The customer has defaulted on her contract and is not upholding her end of the agreement, and thus she is fairly and justifiably subject to vehicle repossession. Consumer Response /* (4200, 12, 2022/10/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) If you have gps on the vehicle and I'm hiding it go pick it up from wherever it is then yes my loan is past due and I'm working on getting it caught up but what i will not allow is your shady business practices to continue. I'm no the only person to try and stand up to Ottobot Motors or big shoe car sales whatever your name is Business Response /* (4000, 14, 2022/10/19) */ We disagree that we have done anything constituting "shady business practices." The customer is not paying for her vehicle as she agreed to at the time of purchase. Everything we have done was expressly outlined as a consequence of non-payment, signed, dated, and understood by the customer on 4/22/22.

• Initial Complaint

  09/01/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My vehicle was towed while out of town Big shoe auto was notifed June 24th, July 9th and July 27th on Aug 17th I spoke with ******* and he stated that he would retrieve the vehicle and put the tow charges on the back end of my loan and I can make addtional monthly payments until court was over. ******* advised me he would contact me once he spoke with the tow company and let me know the amount of the charges along with when he would pick the vehicle up. I did not hear from ****** I contacted him on August the 19th after speaking with capital towing and they advised me that the vehicle was retrieved August the 18th. In speaking with ******* he stated his manager was upset about the amount of charges and that they no longer willing to put the charges on the back end of my loan they wanted the fees upfront along with my car note. The fees were included to my orginal contract amount and my car note payments are being returned and refused. ******* says he has recordings of our conversation

  Business response

  12/01/2021

  Business Response /* (1000, 6, 2021/09/07) */ Mrs. ******* has not made a payment since July 14 and it was only a partial payment of $45 prior to that she had made a payment on March 16. Ottobot feels that we have been very patient with Mrs. ******* regarding her payments however, when her car was impounded she refused to tell us where the car was located. ******* our store manager asked Mrs. ******* several times where the car was impounded at Mrs. ******* refused to give us any information regarding the location of the vehicle. We do not know what happened to the impound notification from Capital Tow they said they mailed us a notice however, we have yet to receive their notice. The car was days away from being sold at auction due to Mrs. ********** lack of communications. Mrs. ******* told us the impound fees were only $800. however, when we went to retrieve the vehicle it was $1633.23. The vehicle was in the pound for 58 days and our tracking device had stopped working since 5/27/21. As you will see in our agreement signed by Mrs. ******* that we are within our rights to repo the vehicle. If you have any additional question please feel free to contact me. Thank you for your time regarding this matter. Consumer Response /* (3000, 9, 2021/09/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) Big Shoe Auto has responded with misleading & incomplete information with regards to my complaint. (The ledger also with my payment receipt confirms this and has been disclosed. The respondent gave the impression that my car was not released back to me due to neglecting to make timely payments & this is simply not the case. The respondent failed to disclose that the payment made on March 16th was the third overpayment that I made on my account, and it took care of March, April, May, June and a portion of Julys car notes. On August 21st I went into the office to make my payment and to speak the the manager that ******* stated made the decision not to attach the towing charge at the end of my contract. Upon arrival ******* asked me If I wanted his information as he was the director ******* also refused to provide me the owners information. The owner eventually called me and my mom and I spoke with him on a conference call. The owner stated he would go in the office on Monday, and would have a office staff member contact me to set up a time and date to come into the office to come up with an agreement regarding the tow charges for me to pay my car note, and decide whether or not I'll be taking the vehicle home after he reviewed my account history. I did not get a callback. My mom attempted to contact the owner leaving messages and he did not return any of the calls, so on August 25th since I had not gotten a call back I attempted to make a payment on my account for my actual car note. On August 26th the payment was refunded, and Jose stated the payment was being returned because they were not accepting partial paynents on my account. Keep in mind prior to this I've made every single payment on time or as agreed (credit report enclosed), but no one at Big Shoe Auto not returning my calls or accepting my car note payment. This and this alone is what caused my payment to be past 30 days past due. I've paid over 10,000 on this car and was down to my last 5 monts there would be no reason to get this far and let the car go, and most importantly ruin my credit. ******* is consistently deny having knowledge of the car being towed, and the whereabouts of the vehicle, but my self via text and phone conversations along with two certified letter, notifed ******* that the vehicle was not in my possession & the location of the vehicle. With regards to the GPS I'm not sure how suddenly after having this vehicle since June of 2019 that the GPS stops working three weeks before the car is towed, & noone notified me that the GPS stop working per the Passtime contract I signed that states I would be notifed of failures. August 16th I emailed Jose regarding the tracking details of the vehicle for courts purposes and Jose neglated to respond(email enclosed). Also enclosed is also my call log that shows the dates, times, and duration of the interactions between myself, and Big Auto Associates or *******, and as ******* indicates in the disclosed document labeled "airport fwy" he mentions he has these recording of our conversations, and I request that a copy be sent over to the BBB to validate the concern at hand. Resolution as originally agreed by me and ******* I would like to continue to fullfill my contract agreement with the towing fees put at the back end of the agreement, Option 2: If Big Shoe auto is not willing to return my vehicle I would like a full refund for what I paid for the vehicle including the insurance due to the rust damage the vehicle is not insurable, and I was required to have a 250.00 deductible. As of 09/13/21 Big Shoe Auto has report a negative remark on my credit and I would like this to be corrected, I would also like the tow fees to be negotiated as there were 2 certified letters sent and ******* allowed the car to sit for 22 days after I personally made him aware the vehicle was not in my possession. Big Shoe Auto caused me to be in default of 30 days due to being non responsive, and refusing my car note payments to justify why they have now repo'd my vehicle when Big Shoe Auto had my vehicle prior to my account going in default. Business Response /* (4000, 11, 2021/09/15) */ Upon further view I do see Mrs. ******* was current with her payment. She did in fact pay for March April May June and a portion of July's payment. I want to address the impoundment of the vehicle. The issue remains that Ms. ******* did not notify us where our vehicle was and almost had our collateral sold to auction because the vehicle was impounded for a total of 58 days. As I stated in my last statement we did not get any of the certified letters that the Capital Tow company said that they sent us. That is a separate matter as Ottobot does not have a contract with them we have a contract with Ms. ******* that she is to notify us when the car is impounded. I have attached a copy of the signed contract where Ms. ******* agreed to these terms. As you can see I did not highlight the original contract but merely made a copy and then attached the original contract as well. If you look under Use and Transfer of Motor Vehicle it states that is Ms. ******* responsibility to notify us where the vehicle is keep. If you look under Care of the Motor Vehicle it states that is Ms ********** duty to keep the car free from all liens, and to pay all all fines. Contract goes on to states Ms. ******* will not allow motor vehicle to be seized or placed in jeopardy. Ottobot would have lost their collateral due to Ms ******* not notifying us of this lien. It states that Ottobot may immediately demand that Ms ******* pay the amount paid to the third party for the motor vehicle. If amount is not paid Ottobot has the right to repossess. Ottobot would not have left our collateral in an impoundment for 58 days had Ms ******* told us where the vehicle was. It does not serve us to pay $1633.23 when if notified we could of only paid maybe $300 due to storage is $20.64 a day plus tow fees was $255.00. Consumer Response /* (4200, 13, 2021/09/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) The respondent is continously attempting to find ways to justify unlawfully having possession of my vehicle. The frist reason given was due to my account being severally delinquent, and that they had been working with me to resolve my account issues, now it is being said I beeched my contract. Capital towing never placed a lien on my vehicle. My vehicle was in lawsuit status, and because of this there were no actions being taken at the time the vehicle was picked up by Big Shoe Auto. Capital towing can be reached at XXX-XXX-XXXX I was advised that the BBB can request documents regarding my records by requesting to speak with corporate. (I cannot obtain that information as I was not the person to pick up the vehicle as Big Shoe Auto's credit card information is contained within those documents.) On July 27th ******* was again made aware via text message that the vehicle was not in my possession. Even after notifying ******* on July 27th The vehicle remained at Capital Towing storage facility for an addtional 22 days, so 22 of the 58 days that the vehicle was being held was due to Big Shoe Auto being non responsive or concerned about their collateral property. It wasn't until I contacted Big Shoe Auto for the third time on August 17th 2021 that ******* took the information regarding the location of the vehicle. At that time I also provide the name, address, and phone number to Capital towing, and Big Shoe Auto picked the vehicle up on August 18th. Things of concern Concern 1:There were a total of six certified letters sent out on the same dates June 24th & July 9th. There were two sent to my address in Wisconsin which were received. There were two sent to my address here in Texas which were received, but ironcially the two certified letters that were sent to Big Shoe Auto were never received. Concern 2: The GPS device that was completely functioning suddenly stops working on 5/27. No one notified me or questioned me about why the device was not working even after I requested the tracking information. It wasn't until I filed this complaint that I am learning that the GPS was inoperable. Per the Passtime contract it states that Big Shoe Auto will continuously monitor and run maintenance checks on the GPS device, and if the device is disabled they would come and retrieve the vehicle, .and this did not happen why, because there truly was not an issue with the GPS device This was another distraction in an attempt to justify why my vehicle was not returned me. What make matters worse is I went from having 100% good payment history to now my credit history is being impacted due to ******* not honoring his word. My car note is now behind not because I could not or did not attempt to pay my car note, but simply because I was not allowed to make the payment due to it being returned. I have never given Big Shoe Auto any reason to not trust that I would not take care of my obligation in fulfilling my contract (& the over payments proves that) nor did I give Big Shoe Auto the indication that I would not pay the portion of the towing charges I'm responsible for, however I made it clear to ******* prior to him or whomever picking up the vehicle that I was going to court regarding the vehicle being towed, and that I could not afford to pay the towing charges up front but could pay an addtional amount monthly until the case was resolved. ******* agreed to attaching the towing fees on the back end of the loan. It wasn't until Big Shoe Auto got possession of the vehicle that Big Shoe Auto began stating regardless to the verbal agreement, they were no longer willing to place the fees on the back end of the loan. It's clear Big Shoe Auto took advantage of my inability to pay the towing fees up front, and used it to keep my vehicle that I've paid over $10,000 for with 3700 left to pay prior to this incident.

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