Terms & Conditions
Please agree to the terms and conditions in order to complete your purchase.
PURCHASE TERMS AND CONDITIONS
EFFECTIVE MAY 1, 2014
LAST UPDATED: February 1, 2019
(a) Welcome to www.Blackstonelibrary.com (the “Site”), operated by Blackstone Audio, Inc. (“Blackstone,” “Company,” “we,” or “our”). These Purchase Terms and Conditions govern the purchase of audiobooks, print books, and related matter in CD format, MP3 CD format, Playaway format, print format, and other possible formats (collectively, “Book Content”), as well as the purchase of accessories and other products (collectively, “Products”) through the Site. By purchasing any Book Content and/or Products, you agree to be bound by these Purchase Terms and Conditions, which are subject to change by Blackstone at any time, in its sole discretion. Changes to these Purchase Terms and Conditions are effective when posted, unless some other date is identified. The latest version will be posted on the Site. Accordingly, you should visit this page periodically to review the most current Purchase Terms and Conditions. You can determine if these Purchase Terms and Conditions have been revised by referring to the effective date above. In addition, if you have set up an account through the Site, we may, in our discretion, also notify you of such changes either: (i) via the email address you have provided to us; or (ii) by requiring that you click-to-agree to the revised Purchase Terms and Conditions the next time you access your account or purchase Book Content or Products. Your continued use of the Site and/or purchase of Book Content or Products from the Site following such revisions constitutes your acceptance of and agreement to these Purchase Terms and Conditions in their then-current form.
(b) Your use of the Site is governed by Blackstone’s Terms of Use, which are incorporated herein by reference. In the event of a discrepancy between these Purchase Terms and Conditions and the Terms of Use, these Purchase Terms and Conditions govern. In the event of a discrepancy between these Purchase Terms and Conditions and any other terms and conditions relating to specific portions or features of the Site or specific Book Content or Products on the Site, the specific portion or feature of the Site will govern with respect to uses of such specific portions or features or the purchase and use of specific Book Content or Products, as applicable.
(a) When you purchase Book Content and/or Products, you agree you will only use the Book Content and Products for circulation within your library setting. Further, for audiobooks in any format, Blackstone grants you a limited, revocable, non-exclusive, non-transferable, non-assignable, non-sublicensable license to play sound clips of up to 5 minutes from such audiobooks on your official library website and at events sponsored by the library that take place on library property.
(b) You agree not to alter, modify, sell, transfer, share, lease, decompile, disassemble, reverse engineer, copy, reproduce, duplicate, distribute outside of your library setting, publicly perform or display outside of your library setting, create derivative works therefrom, or otherwise commercially exploit the Book Content or Products.
(c) Any such unauthorized transfer, copy, reproduction, or duplication of any Book Content and/or Products constitutes copyright infringement, breach of contract, and potential other violations and liabilities, and may be subject to civil and criminal penalties.
Blackstone reserves the right, in its sole discretion, to change prices at any time and to correct pricing errors that may inadvertently occur. Your purchases will be processed according to the price listed on the Site for the applicable Book Content or Product at the time of purchase.
(a) You can purchase Book Content and/or Products available on our Site using a purchase order or by simply entering your purchase request into the Site, and Blackstone will then send you a bill for payment offline. If you submit a purchase order, any terms and conditions on your purchase order will have no force or effect regarding your purchase, use, or payment for Book Content and/or Products purchased from Blackstone, or your use of the Site.
(b) Alternatively, you can pay for Book Content and/or Products using your credit card. Blackstone accepts most major credit cards. Your complete credit card number is never stored on www.Blackstonelibrary.com. Blackstone only accesses and stores the last 4 digits of your credit card, which is used only for verification purposes. Blackstone DOES store the last 4 digits of your credit card. Your complete credit card information is processed and stored by a third-party payment service provider that follows Payment Card Industry (“PCI”) standards for safe storage of credit card information. Our third-party payment service provider is PCI compliant. We do not use (and our third-party payment service provider does not use) your credit card information for any purpose other than to charge you for purchases you elect to pay for through the Site with your credit card.
(c) We will charge you in connection with the purchase of any Book Content and/or Products that you purchase along with related additional charges (such as taxes, shipping costs, and late fees) as applicable. Blackstone may use all legal means available to collect any outstanding fees should our attempts to charge your credit card or to otherwise collect payment from you fail for any reason, including collection agency and legal fees.
(a) You can choose to join Blackstone’s Standing Order Plan. Under Blackstone’s Standing Order Plan, you will be billed either at a special flat rate or at a specified discount. You understand that to join and continue to be a part of Blackstone’s Standing Order Plan, you must make a minimum number of purchases each month or each season. For more information regarding our Standing Order Plan, click here. Your library has the option to choose which titles will be received on your standing order plan. If you are on a monthly plan and do not make your selections by the 25th of the month, Blackstone-chosen selections will automatically ship to you (“automatic selections”). If you are on a seasonal plan and do not make your selections by the 15th of the last month of the season, Blackstone-chosen selections will automatically ship to you (“automatic selections”). Should you like to select alternate Book Content after these automatic selections have shipped, you will be required to obtain a return authorization and ship the automatic selections back to Blackstone at your expense. For more information about return authorizations, see the “Returns” section below.
(b) The term of your Standing Order Plan shall commence on the signature date of our Standing Order Plan documentation. You may cancel your Standing Order Plan without cause by advance written notice to Blackstone at Blackstone Library, 31 Mistletoe Road, Ashland, Oregon 97520, or by email to [email protected] at least 14 days prior to the next ordering month if you’re on a monthly plan or season if you’re on a seasonal plan.
(a) The library will order titles every month based on their plan. They may choose any titles published in the month they are fulfilling, or any of our backlist titles, to fulfill their monthly commitment; future month’s releases do not count towards current month’s requirements.
(b) The monthly commitment resets monthly. The library may purchase additional titles in any given month beyond their required amount at the same discounted price. However, these additional titles will not count towards future monthly requirements.
(a) The library will order titles every season based on their plan. They may choose any titles published in the season they are fulfilling, or any of our backlist titles, to fulfill their seasonal commitment; future season’s releases do not count towards current season’s requirements.
(b) The seasonal commitment resets every three months. The library may purchase additional titles in any given season beyond their required amount at the same discounted price. However, these additional titles will not count towards future seasonal requirements.
(a) You may cancel an order for Book Content and/or Product at any time prior to shipment, so long as we have sufficient time to prevent shipment. Items may be returned within 30 days of invoicing. Return authorization is required. For a return authorization, or if there is a problem with your purchase from Blackstone, please contact Customer Service at 1-800-621-0182 within 30 days of the purchase date to arrange for exchange or refund, if appropriate. Once authorized, you may mail item(s) for return in a box with a copy of the packing slip(s) or invoice(s) associated with the titles to the following address:
ATTN: RETURNS
Blackstone Audio
31 Mistletoe Road
Ashland, OR 97520
Once merchandise is received and processed through our returns department, credit will be added to your account. The credit will remain on your account until it is applied to a specific invoice or invoices. In the event of a Blackstone shipping error, Blackstone will pay for shipping of return items, so long as you comply with our return shipping instructions. For all other returns, you are solely responsible for paying the cost of shipping.
(b) If you experience technical problems accessing or using Book Content, Blackstone will be happy to help you resolve the problem. Please contact us at [email protected] or 1-800-621-0182 for assistance.
(a) If you receive CDs or MP3 CDs in a damaged or defective state, Blackstone will replace such damaged or defective CDs and/or MP3 CDs free of charge for up to thirty (30) days after the date of purchase. Thirty or more days after the date of purchase, Blackstone will not replace damaged or defective CDs or MP3 CDs free of charge.
(b) Replacements are not available for titles that Blackstone no longer has the right to distribute. Once Blackstone no longer possesses the right to distribute certain titles, no replacement for said titles is possible. In addition, Blackstone no longer offers overstock titles or free books as compensation for titles Blackstone no longer has the right to distribute.
(a) If you are on a Standing Order Plan (SOP) and your account is in good standing, replacements for titles purchased directly from Blackstone on library edition CDs and MP3 CDs are free for 24 months from date of purchase. After 24 months from the date of purchase, the replacement cost for a library edition is USD 4.00 for individual standard CDs and USD 6.00 for individual MP3 CDs. SOP customers receive free shipping for replacements.
(b) Blackstone reserves the right to charge for replacement discs if the SOP commitment is not being met or if the replacement policy is being abused, in Blackstone’s discretion.
(c) Replacements are not available for titles that Blackstone no longer has the right to distribute. Once Blackstone no longer possesses the right to distribute certain titles, no replacement for said titles is possible. In addition, Blackstone no longer offers overstock titles or free books as compensation for titles Blackstone no longer has the right to distribute.
If you are not on a Standing Order Plan and except as set forth above in the section titled “Replacement of CDs and MP3 CDs for Non-Standing Order Plan Purchases,” the following replacement policy applies:
(a) Blackstone does not sell replacement discs for Book Content not purchased directly from www.blackstonelibrary.com.
(b) For Book Content purchased directly from www.blackstonelibrary.com, if Blackstone still maintains rights to the title at issue, the replacement cost is USD 7.95 for individual standard CDs and USD 12.50 for individual MP3 CDs, plus shipping. Replacement pricing is as follows:
- Replacement CDs = USD 7.95 each;
- Library Edition Extra-Large CD Case (25+ CDs) + Artwork = USD 12.00 each;
- Library Edition Large CD Case (13-24 CDs) + Artwork = USD 9.00 each;
- Library Edition Small CD Case (1-12 CDs) + Artwork = USD 6.00 each;
- Library Edition Artwork = USD 1.50 each;
- Library CD Sleeves = USD 0.10 each;
- Replacement MP3 CDs = USD 12.50 each;
- MP3 CD Case + Artwork = USD 3.00 each; and
- MP3 CD Artwork = USD 1.50 each
(c) Replacements are not available for titles that Blackstone no longer has the right to distribute. Once Blackstone no longer possesses the right to distribute certain titles, no replacement for said titles is possible. In addition, Blackstone no longer offers overstock titles or free books as compensation for titles Blackstone no longer has the right to distribute.
Damaged or defective Playaway units, as well as replacement requests are handled directly by Findaway at [email protected]. Findaway’s replacement policies can be viewed here.
You will bear the risk of loss for any Book Content and/or Products you purchase from the Site. If you lose the Book Content and/or Products you purchase from us, or if such Book Content and/or Products become damaged, Blackstone shall have no responsibility for replacing such Book Content or Products, except as expressly set forth in the sections directly above regarding replacements. Blackstone shall have no payment or other obligation to you and no other liability arising out of such loss or damage to the Book Content and/or Products, as applicable.
If any provision of these Purchase Terms and Conditions is found invalid or unenforceable, that provision shall be enforced to the maximum extent possible, and the remaining provisions shall remain in full force and effect.
(a) See additional terms and conditions regarding the purchase of Book Content and/or Products from the Site in our Terms of Use. In particular, please review the disclaimers and limitations of liability in the Terms of Use, but please review the entire Terms of Use as well.
(b) Your purchase of Book Content and/or Products constitutes your acknowledgement of an agreement to these Purchase Terms and Conditions, as well as our Terms of Use.
(c) See additional information regarding our collection and use of your information in our Privacy Policy.