Docusign Trust Center
Your source for our latest security, compliance, legal, privacy and system performance information
See Updates and AlertsView System StatusTransparency is essential
Docusign’s first priority is to make your experience safe and secure—and to ensure you have the information you need to feel comfortable transacting business online. That’s why we created the Trust Center: to give you access to the latest Docusign security, compliance, legal, privacy, and system performance information, when and where you need it.
As of April 11, 2024, Docusign has a new look and feel, including a new logo. Learn more about our new brand chapter.
> Docusign Trust and Security Overview
> Read our AI Innovation Principles
> Read about our trusted AI approach
> Newsweek names Docusign the #1 most trusted software & telecommunications company in America, 2024
Trust resources
Third-party risk management
Learn MoreRead how third-party risk management teams evaluate e-signature solutions.
Are electronic signatures safe?
Read the postLearn how e-signatures are more secure than wet signatures.
Security and legal collaboration
Read the WhitepaperLearn how successful teams work together to protect their organization from harm.
Docusign compliance certifications
Docusign meets or exceeds stringent US, EU and global security standards. Our commitment to and significant ongoing investment toward protecting customer data extends to all of Docusign’s operating environments.
Alerts and updates
Dear Customer,
We want to inform you that Docusign has updated the Subprocessor List for Docusign Services.
Docusign made the following change:
Docusign eSignature Service and Related Service Add-ons (including Rooms for Real Estate)
Added DocuSmart Inc. (d/b/a Lexion) as Optional Service Add-On Subprocessor for Contextual Extractions within the eSign service.
You may object to a subprocessor by emailing [email protected] with the subject line “Subprocessor Objection,” along with your name, your company’s name, the name of the Docusign service, the name of the subprocessor, and the specific grounds for objection.
Regards,
The Docusign Team
Docusign will be conducting server maintenance for the CLM NA11 and NA21 environments on Saturday September 14 2024 from 10:00 PST to 12:00 PST.
During this maintenance window, users may experience up to 10 minutes of delays in the user interface when saving standard fields as part of party management and saving obligations. Workflow processing will continue to function as expected during the maintenance window.
Please contact Docusign Support if you have any questions or concerns and check back here for updates regarding the schedule.
Docusign will be conducting server maintenance for the CLM EU11 and EU21 environments on Saturday September 7 2024 from 10:00 PST to 12:00 PST.
During this maintenance window, users may experience up to 10 minutes of delays in the user interface when saving standard fields as part of party management and saving obligations. Workflow processing will continue to function as expected during the maintenance window.
Please contact Docusign Support if you have any questions or concerns and check back here for updates regarding the schedule.