How to Win Over Dissatisfied Customers
Some people aren't nice when they don't love your product. But you can change them. All you need is a little psychology.
We’re told that we should love customer service. We’re told that, as entrepreneurs, our passion should be to make people happy. We’re here to serve, to solve problems, to spread joy! And that’s all true. Good customer service can also be good fun. It’s a blast to help someone enjoy the thing you’ve made.
But let’s be honest: Sometimes customer service is not pleasant. Because sometimes are not pleasant. And that’s when we, as
