By Listening to Her Customers, This Entrepreneur Found a Larger Audience -- And a Greater Mission
Michelle Kennedy arrived at lunch, nervous about the conversation she was about to have with her best friend. It was 2016, and Kennedy had just made a big career decision. She was going to leave her job as a tech exec and launch a new app for moms. It was exciting — a new adventure, a massive market, a lot of potential upside.
But the downside was this: Her best friend, BBC journalist Sophie Sulehria, had been struggling for years to have a baby. In fact, at the time, Sulehria had just completed her third failed round of in vitro fertilization, and it was taking a toll on her mental health. Kennedy didn’t want to add to the burden.
“It was a very bad time. My husband and I were really suffering,” says Sulehria. “When Michelle said she had something to tell me, I thought, Oh God; she’s having another baby! But she told me about the business, and she was so worried: ‘I don’t want to be your best friend who’s not only got a kid but also has a mum business — I don’t want to alienate you.’ ”
Related: 6 Reasons Moms Make the Best Entrepreneurs
But Sulehria was supportive. She knew the business was a fantastic idea, even though her exclusion from its was killing her. So she asked Kennedy for a favor, as a friend and as a hopeful mom. This would be the earliest feedback Kennedy would receive as an entrepreneur, and although she wouldn’t know it yet, it would set the tone for how she would build her business — by listening to, and quickly responding to,
