BRAIN TRUST

TRACY HALL MARKETING DIRECTOR, GODADDY AUSTRALIA AND NEW ZEALAND

IF HANDLED PROFESSIONALLY AND PERSONALLY, A COMPLAINT DOESN’T HAVE TO MEAN THE END OF YOUR RELATIONSHIP WITH A CLIENT OR COME AT THE EXPENSE OF POTENTIAL NEW BUSINESS. – TRACY HALL

In an increasingly digitised world, complaints against service-based businesses can be made publicly in the form of reviews, comments and posts on social media. This means that complaints are no longer falling on deaf ears. Complaints can be an inevitable part of being a business owner, so instead of feeling disheartened, try to use it as an opportunity to learn and grow as a reputable architecture firm.

Monitoring and managing