Shop Talk!

4 Steps to Leadership

Leaders influence and inspire people to improve the status quo. They believe people have untapped potential.

I recommend you follow the four-step leadership process to improve the current situation.

In each step of the process, you build relationships and involve others to gain their insights and buy-in.

1. DIAGNOSE THE SITUATION

You have to understand the current environment before trying to improve it.

There are two aspects to diagnosing the current situation.

1. —this includes the strategy, structure, and systems (key processes) of your organization.2. —this includes the employees, customers, suppliers, and others who support your organization.

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