In February 2023, Australia’s corporate regulator came under fire for hiring a bunch of robots. You might be envisioning a Robocop-type scenario or an army of droid soldiers right now, and I can guarantee you’re about to be disappointed. The robots in question were just artificial intelligence (AI) software programs. Yet they still managed to cause considerable unease.
This particular department receives a huge volume of written complaints about company directors. Determining which of these complaints warrant using time and resources to investigate is itself a time-consuming process. So, to speed things up and to free up staff, the department started using an AI system to decide which complaints to take further, and which to politely decline. Other organisations use AI to do similar sorting
