Money Magazine

THE LOYALTY PENALTY How it's costing you time and money

I am absolutely over being penalised for being a loyal customer. No, this is not a whinge about frequent flyer points, which are arguably Australia's most rapidly depreciating asset. While I try to accumulate them and use them to save money on flights, they are a ‘want’ not a ‘need’.

This is about far more important things that I would not put in the ‘want’ (nice to have) category, but the ‘need’ (must have) category.

What has made me cranky is an insurance renewal offer for a car we own. The renewal amount was $2900. That was up on last year, but I do understand that insurers’ costs rise as well.

So, I went into my usual money-saving routine. First, I checked our car's value. That was around $57,000. The

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