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    International Code of Practice for Planning, Commissioning and Providing Technology Enabled Care Services: A Quality Framework for Procurement and Provision of Services
    International Code of Practice for Planning, Commissioning and Providing Technology Enabled Care Services: A Quality Framework for Procurement and Provision of Services
    International Code of Practice for Planning, Commissioning and Providing Technology Enabled Care Services: A Quality Framework for Procurement and Provision of Services
    Ebook136 pages49 minutes

    International Code of Practice for Planning, Commissioning and Providing Technology Enabled Care Services: A Quality Framework for Procurement and Provision of Services

    By Brian Donnelly

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    About this ebook

    This unique and comprehensive outcomes-based Code of Practice is the essential guide needed to plan, commission and provide good quality and effective Technology Enabled Care Services. The Code acts as a quality framework for procurement and provision of services, worldwide.

    Digital technologies are becoming more popular in the health, housing and care sectors. Technologies such as telehealth, telecare, telemedicine, telecoaching and self-care apps, now commonly called ‘technology enabled care services’ (TECS), can transform the way people take part in and control their own health and wellbeing, as well as promoting independence for the growing elderly population and people living with long-term conditions. TECS are changing the global health and care landscape.

    The right planning and commissioning environment, supported by standards and tools, is essential to encourage the innovative use of technology to improve health, care and wellbeing outcomes, and for ensuring services are delivered in the most effective and efficient way.

    Uniquely, this Code offers an end-to-end and whole-system approach, ranging from the early planning stages through to post-implementation of services. It can be looked at as a value-chain solution that interlinks those responsible for planning and commissioning services with service users, through the activities of clinicians and providers.
    LanguageEnglish
    PublisherTroubador Publishing Ltd
    Release dateDec 6, 2017
    ISBN9780956909534
    International Code of Practice for Planning, Commissioning and Providing Technology Enabled Care Services: A Quality Framework for Procurement and Provision of Services
    Author

    Brian Donnelly

    Brian Donnelly has an in-depth understanding of disability equipment, and is one of the most respected individuals in this field of work. He formerly worked as an advisor at government level and has written extensively on this subject. His work is known nationally and internationally. Brian has an MSc (with distinction) in health & social care. He is also the founder of the independent standards body, CECOPS CIC.

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      Book preview

      International Code of Practice for Planning, Commissioning and Providing Technology Enabled Care Services - Brian Donnelly

      International Code of Practice for Planning, Commissioning & Providing Technology Enabled Care Services

      A Quality Framework for Procurement and Provision of Services

      Brian Donnelly

      Copyright © Brian Donnelly 2017

      Database right Brian Donnelly (maker)

      Published by:

      Community Equipment Solutions Ltd

      71 Church Street

      Great Missenden

      Buckinghamshire HP16 0AZ

      Tel: +44(0)1494 863398

      In association with

      Matador

      9 Priory Business Park

      Wistow Road, Kibworth Beauchamp

      Leicestershire LE8 0RX

      The moral rights of the author have been asserted in accordance with the Copyright, Designs and Patents Act 1988.

      No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by other means, without the prior permission in writing of Community Equipment Solutions Ltd, or as expressly permitted by law, or under terms agreed with the appropriate reprographics rights organisations. Enquiries concerning reproduction outside the scope of the above should be sent to Brian Donnelly, Community Equipment Solutions Ltd.

      Any person who does any unauthorised act in relation to this publication may be liable to criminal prosecution and civil claims for damages.

      You must not circulate this ebook in any other binding or cover and you must impose the same condition on anyone who acquires this ebook from you.

      British Library Cataloguing in Publication Data. A catalogue record for this book is available from the British Library.

      ISBN 978 0956909 534

      Contents

      Foreword

      Preface

      Acknowledgements

      Overview of the Code of Practice

      General Introduction

      PART ONE

      Planning and Commissioning

      An Introduction to Part One

      Planning and Commissioning by Christian Geisselmann

      CODE STANDARD 1

      Strategic Planning and Preliminary Considerations

      CODE STANDARD 2

      Involvement of Stakeholders, Patients/Service Users and Carers

      CODE STANDARD 3

      Partnerships, Joint Working and Integration

      CODE STANDARD 4

      Governance, Ethics and Risk Management

      CODE STANDARD 5

      Business Case Development

      CODE STANDARD 6

      Investment and Funding

      CODE STANDARD 7

      Procurement

      CODE STANDARD 8

      Service Requirements and Specifications

      CODE STANDARD 9

      Contractual Arrangements

      CODE STANDARD 10

      Eligibility Criteria and Self-funding

      CODE STANDARD 11

      Legal and Regulatory Obligations and Standards

      CODE STANDARD 12

      Information Technology and Information Management

      CODE STANDARD 13

      Marketing and Promotion

      CODE STANDARD 14

      Implementation

      CODE STANDARD 15

      Performance Management and Continuous Improvement

      CODE STANDARD 16

      Measuring and Evaluating Service Impact

      PART TWO

      Service Provision

      An Introduction to Part Two

      Service Provision by Richard Haynes

      CODE STANDARD 17

      Governance, Risk and Ethics

      CODE STANDARD 18

      Legal and Regulatory Obligations and Compliance with Standards

      CODE STANDARD 19

      Managing Referrals and Assessments

      CODE STANDARD 20

      Procuring Technologies, Equipment and Services

      CODE STANDARD 21

      Implementation of New Technologies and Services

      CODE STANDARD 22

      Trialling, Assembling, Installing and Demonstrating Technologies and Equipment

      CODE STANDARD 23

      Involving Patients/Service Users and Carers in Decision Making

      CODE STANDARD 24

      Management of Medical Devices/Technologies

      CODE STANDARD 25

      Management of Assets and Inventory

      CODE STANDARD 26

      Monitoring and Alerts

      CODE STANDARD 27

      Quality Management Systems

      CODE STANDARD 28

      Health and Safety Management

      CODE STANDARD 29

      Staff Competence

      CODE STANDARD 30

      Information Technology, Management and Governance

      CODE STANDARD 31

      Collaborative Working

      CODE STANDARD 32

      Third-Party Contractors

      CODE STANDARD 33

      Marketing and Promotion

      CODE STANDARD 34

      Contract and Performance Management, and Continuous Improvement

      CODE STANDARD 35

      Measuring and Demonstrating Service Impact

      Foreword

      Roy Lilley

      An outcomes-based Code of Practice for both commissioning and providing Technology Enabled Care Services, who’d have thought it? And it’s fabulous!

      Commissioning; there is no great mystery to it. In plain English, it is buying stuff. In the more elegant language of healthcare, the right people providing the right services, in the right place for the right people. It is trickier than you’d think.

      Healthcare is notoriously complicated. It is a whole-system. Fiddle with one bit and you disturb another bit. Change something and run the risk of making a mess someplace else. Commissioners have to regularly cope with this complexity. Quite how they do it, I will never know. An added dimension is a more recent addition to the commissioning repertoire: Technology Enabled

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