Understanding the Concept of Quality
()
About this ebook
Quality is important to us as individuals and as business owners but it is also important to our economy. The reputation businesses create based on their operational philosophy can be a help or a hindrance. Quality over the years seems to be evolving utilizing the technology we have today. In fact communicating the philosophy of quality has never been easier but communicating it and individuals and businesses understanding what it represents is another matter.
The concept of quality can take on different meanings as you ask different individuals. One of the best definitions of quality can be found in dictionary.com which states:
“It is the totality of features and characteristics of a product or service that bears its ability to satisfy or implied needs.”
Another definition of quality can be found in businessdictionary.com which states:
“In manufacturing, a measure of excellence or a state of being free from defects, deficiencies and significant variations. It is brought about by strict and consistent commitment to certain standards that achieve uniformity of a product in order to satisfy specific customer or user requirements.”
Examples of quality problems can be found in news reports about product recalls among other things. The concept of quality and achieving it seems to have lost its way in our economy to some extent. Understanding the importance of quality processes and principles is an important factor for business success. This book will go over many of the functions of an organization and how they relate to achieving quality within them. It has been said that quality is a team effort and this concept is something which needs to have resurgence in our economy.
There are companies which have a good or great quality philosophy while others have issues with the approach they have taken with regards to quality principles. The concept of quality is understood by those who have been in the quality field over the years but they have been met with resistance related to the bottom line. What companies need to realize is that the bottom line will be in good shape if quality principles are engrained within their organizational structure.
Dennis AuBuchon
Dennis has a background in quality assurance and auditing and is a certified quality auditor with ASQ (American Society for Quality). He has written over 1,000 articles mostly on the topic of integrity and hot topics of the day. Links to articles can be found on his website and hubpages.com. He is not one to shy from controversial topics as can be seen in his articles.Dennis believes in the principle that one person can make a difference and through hisweb site, his articles and his current book he is doing just that. The one key phrase on all his web site pages is quality writing and services to make a difference. Dennis designed his own web site www.myqualitywriting.com which is a resource for other authors to gain exposure for their work. Through his web site Dennis provides marketing information and opportunities to help other authors and the general public. Any person in business can learn from the information on his site through his articles and articles by other authors. Dennis continually tries to help other authors with information on all aspects of the publishing industryDennis has been a part of auditing teams and a team leader. Dennis’ relationship with quality assurance principles and integrity principles can be seen in his commitment to operate his business and web site with honesty, integrity and quality principles. This is evidenced by the fact that he has signed a business ethics pledge committed to treating all stakeholders fairly, with compassion and a commitment to service.
Read more from Dennis Au Buchon
Understanding the Function of the Office of Government Ethics Rating: 4 out of 5 stars4/5The Handbook for Integrity in the Congressional Budget Office Rating: 5 out of 5 stars5/5The Handbook for Integrity in the Department of Energy Rating: 0 out of 5 stars0 ratingsThe Handbook for Leadership Rating: 0 out of 5 stars0 ratingsThe Handbook for Integrity in the Government Accountability Office Rating: 0 out of 5 stars0 ratingsUnderstanding the Jurisdiction Battle Between the States and the Federal Government Rating: 0 out of 5 stars0 ratingsThe History of the Pledge of Allegiance Rating: 0 out of 5 stars0 ratingsThe Handbook for Integrity in the Department of Veterans Affairs Rating: 0 out of 5 stars0 ratingsThe Handbook for Integrity in the Office of President of the United States Rating: 0 out of 5 stars0 ratingsThe Handbook for Integrity in the Department of Justice Rating: 0 out of 5 stars0 ratingsUnderstanding the Function and Responsibilities of ICE Rating: 0 out of 5 stars0 ratingsThe Handbook for Integrity in the News and Those Who Report or Comment on it Rating: 0 out of 5 stars0 ratingsThe Handbook for Constitutional Decisions in the Federal Government Rating: 0 out of 5 stars0 ratingsThe Indoctrination of Our Education System Rating: 0 out of 5 stars0 ratingsThe Handbook for Integrity in Business Rating: 0 out of 5 stars0 ratingsUnderstanding the Function of the U.S. Customs and Border Protection Organization Rating: 0 out of 5 stars0 ratingsThe Handbook for Integrity in the Department of Commerce Rating: 0 out of 5 stars0 ratingsUnderstanding the Commitment and Sacrifices of the Military and Their Families Rating: 0 out of 5 stars0 ratingsThe Handbook for Integrity in the Environmental Protection Agency Rating: 0 out of 5 stars0 ratingsRemembering Historical Events in American History Part 2 Rating: 0 out of 5 stars0 ratingsTaking Back Our Country Rating: 0 out of 5 stars0 ratingsThe Handbok for Integrity in the Federal Communcation Commission Rating: 0 out of 5 stars0 ratingsWhat is the American Spirit? Rating: 0 out of 5 stars0 ratingsThe Handbook for Integrity in Our Judicial System Rating: 0 out of 5 stars0 ratingsUnderstanding the Function of the Economic Development Administration Rating: 0 out of 5 stars0 ratingsRemembering Historical Events in American History Part 3 Rating: 0 out of 5 stars0 ratingsRememberig Historical Events in American History Part 4 Rating: 0 out of 5 stars0 ratingsUnderstanding the Function of the Council of Inspectors General Rating: 0 out of 5 stars0 ratingsUnderstanding the Oversight Function of Congress Rating: 0 out of 5 stars0 ratings
Related to Understanding the Concept of Quality
Related ebooks
The Art of Process Improvement Rating: 5 out of 5 stars5/55 Rules of Production: Production Management for Senior Managers Rating: 0 out of 5 stars0 ratingsTotal Quality Management (TQM): A Model for the Sustainability of Projects and Programs in Africa Rating: 4 out of 5 stars4/5Project Quality Management A Complete Guide - 2019 Edition Rating: 0 out of 5 stars0 ratingsCenter Of Excellence A Complete Guide - 2021 Edition Rating: 0 out of 5 stars0 ratingsPrototyping A Complete Guide - 2020 Edition Rating: 0 out of 5 stars0 ratingsPEST analysis A Clear and Concise Reference Rating: 0 out of 5 stars0 ratingsBusiness Process Re Engineering A Complete Guide - 2020 Edition Rating: 0 out of 5 stars0 ratingsSimulation in manufacturing systems A Clear and Concise Reference Rating: 0 out of 5 stars0 ratingsCommunity development planning Standard Requirements Rating: 0 out of 5 stars0 ratingsQuantum Profits: Saving Western Manufacturing Using the Fourth Dimension Rating: 0 out of 5 stars0 ratingsWhy Should I Give a ***** About Quality?: Understanding and Profiting from the Customer-led Quality Revolution Rating: 0 out of 5 stars0 ratingsQuality Engineering A Complete Guide - 2021 Edition Rating: 0 out of 5 stars0 ratingsInnovation Never Stops: Innovation Generation – the Culture, Process, and Strategy Rating: 0 out of 5 stars0 ratings5 Rules of Operative Optimization: Production Management for Managers Rating: 0 out of 5 stars0 ratingsStatistics for Quality Control Rating: 0 out of 5 stars0 ratingsProduction Planning And Control A Complete Guide - 2020 Edition Rating: 0 out of 5 stars0 ratingsConsulting Complete Self-Assessment Guide Rating: 0 out of 5 stars0 ratingsControl Systems A Complete Guide - 2021 Edition Rating: 0 out of 5 stars0 ratingsProduct And Service Innovation A Complete Guide - 2019 Edition Rating: 0 out of 5 stars0 ratingsDeming PDCA cycle A Clear and Concise Reference Rating: 0 out of 5 stars0 ratingsLean Manufacturing A Complete Guide - 2021 Edition Rating: 0 out of 5 stars0 ratingsQuality Management System Process A Complete Guide - 2020 Edition Rating: 0 out of 5 stars0 ratingsZero Defects Third Edition Rating: 0 out of 5 stars0 ratingsDigital Experience Platforms A Complete Guide - 2021 Edition Rating: 0 out of 5 stars0 ratingsBusiness Process Management and the Balanced Scorecard: Using Processes as Strategic Drivers Rating: 0 out of 5 stars0 ratingsBusiness Process Optimization A Complete Guide - 2021 Edition Rating: 0 out of 5 stars0 ratingsTotal Quality Management Rating: 4 out of 5 stars4/5Information Quality Management Complete Self-Assessment Guide Rating: 0 out of 5 stars0 ratings
Business For You
Becoming Bulletproof: Protect Yourself, Read People, Influence Situations, and Live Fearlessly Rating: 4 out of 5 stars4/5On Writing Well, 30th Anniversary Edition: An Informal Guide to Writing Nonfiction Rating: 4 out of 5 stars4/5Never Split the Difference: Negotiating As If Your Life Depended On It Rating: 4 out of 5 stars4/5Crucial Conversations Tools for Talking When Stakes Are High, Second Edition Rating: 4 out of 5 stars4/5Crucial Conversations: Tools for Talking When Stakes are High, Third Edition Rating: 4 out of 5 stars4/5Law of Connection: Lesson 10 from The 21 Irrefutable Laws of Leadership Rating: 4 out of 5 stars4/5Collaborating with the Enemy: How to Work with People You Don't Agree with or Like or Trust Rating: 4 out of 5 stars4/5The Richest Man in Babylon: The most inspiring book on wealth ever written Rating: 5 out of 5 stars5/5Capitalism and Freedom Rating: 4 out of 5 stars4/5Set for Life: An All-Out Approach to Early Financial Freedom Rating: 4 out of 5 stars4/5Summary of J.L. Collins's The Simple Path to Wealth Rating: 5 out of 5 stars5/5Carol Dweck's Mindset The New Psychology of Success: Summary and Analysis Rating: 4 out of 5 stars4/5Your Next Five Moves: Master the Art of Business Strategy Rating: 5 out of 5 stars5/5How to Get Ideas Rating: 4 out of 5 stars4/5The Five Dysfunctions of a Team: A Leadership Fable, 20th Anniversary Edition Rating: 4 out of 5 stars4/5Nickel and Dimed: On (Not) Getting By in America Rating: 4 out of 5 stars4/5Tools Of Titans: The Tactics, Routines, and Habits of Billionaires, Icons, and World-Class Performers Rating: 4 out of 5 stars4/5Emotional Intelligence: Exploring the Most Powerful Intelligence Ever Discovered Rating: 4 out of 5 stars4/5Just Listen: Discover the Secret to Getting Through to Absolutely Anyone Rating: 4 out of 5 stars4/5The Intelligent Investor, Rev. Ed: The Definitive Book on Value Investing Rating: 4 out of 5 stars4/5Confessions of an Economic Hit Man, 3rd Edition Rating: 5 out of 5 stars5/5Buy, Rehab, Rent, Refinance, Repeat: The BRRRR Rental Property Investment Strategy Made Simple Rating: 5 out of 5 stars5/5Robert's Rules of Order: The Original Manual for Assembly Rules, Business Etiquette, and Conduct Rating: 4 out of 5 stars4/5Money. Wealth. Life Insurance. Rating: 5 out of 5 stars5/5Robert's Rules Of Order Rating: 5 out of 5 stars5/5Company Rules: Or Everything I Know About Business I Learned from the CIA Rating: 4 out of 5 stars4/5
Reviews for Understanding the Concept of Quality
0 ratings0 reviews
Book preview
Understanding the Concept of Quality - Dennis AuBuchon
Understanding the Concept of Quality
By Dennis AuBuchon
Copyright © 2018 AuBuchon Books, Articles and Services
All rights reserved. No part of this publication may be reproduced, distributed, or transmitted in any form or by any means, including photocopying, recording, or other electronic or mechanical methods, without the prior written permission of the publisher, except in the case of brief quotations embodied in critical reviews and certain other noncommercial uses permitted by copyright law.
Table of Contents
Introduction – The concept of quality is something that each of us has our own opinion. The approach in this book is to bring the basic concepts, processes and objectives so that the importance of this characteristic is understood by all who read this book.
Chapter 1 Management Philosophy – Management philosophy goes a long way in ensuring quality concepts and practices are embedded in services and products manufactured or provided to customers of an organization and the perspective exhibited outside of the organization.
Chapter 2 Strategic Quality Plans – Any business or organization needs to have strategic quality plans as to where an organization wants to see itself years into the future.
Chapter 3 Business Objectives – The objectives of a company or organization is the key to having the structure and resources to accomplish them. It is important to have the right objectives and be true to who they are.
Chapter 4 Quality of Material and Services – The quality of materials and the quality of services associated with an organization or company can be the difference between succeeding or failing as an entity.
Chapter 5 Internal Inspections and Audits – Internal inspections and audits are a necessary activity that an organization must perform to evaluate how well they are doing within their structure. It involves not only following requirements but ensuring the objectives are accomplished.
Chapter 6 Certifications and Training – Training and sometimes certifications are important in an organization to ensure that the experience and the quality of the personnel performing functions are the best they can be. The quality of an organization can be seen in the quality of the employees who work for it.
Chapter 7 Customer Service – Quality customer service is the key to keeping not only the customers an organization has but to getting new customers based partly on the reputation of a customer service organization.
Chapter 8 Customer Complaints – Products or services provided or manufactured in any organization are important but if a customer has a complaint it needs to be properly evaluated and the problem resolved or diminished to the best of their ability to provide.
Chapter 9 Team Culture – A company that has a team culture environment with employees working together are important. Working together as a team allows companies to attain great things.
Chapter 10 Corporate Knowledge – Today corporate knowledge is fast becoming a problem. Individuals who work specific functions or processes have learned what needs to be done to accomplish the objectives of them. It is not always about instructions or training as with all of us we develop expertise to make processes better and yet achieve the objective of the jobs we do. This needs to be communicated to those who may take over various functions or processes when individuals who have this knowledge retire.
Chapter 11 Communications – Communications in an organization are key to keeping employees informed and make them feel they are a part of the organization and are important to its success.
Chapter 12 Quality Principles and the Federal Government
Quality Principles in the Federal Government are critical to ensure they exist with regards to legislation being proposed and signed into law
Summary – The conclusion of the topics in this book is that quality is important and that all the basic characteristics are important to the success of any organization or company.
About the Author – This provides information about me as an author and writer not only about books but the many articles I have written. It also provides some information as to my social networking involvement.
Other Books
Connect with the Author
Introduction
Quality is important to us as individuals and as business owners but it is also important to our economy. The reputation businesses create based on their operational philosophy can be a help or a hindrance. Quality over the years seems to be evolving utilizing the technology we