Administrative Procedures and Management
5/5
()
About this ebook
It is the desire of the authors to share and inspire their students of the knowledge, skills and experiences they gained working in the corporate world. It is also their hope that they can delight their students not only to be good workers but also to be obedient children of God. As promised to us- - - “delight yourself in the law of the Lord… whatever he does prospers.”
Margarita Saidali
Margarita Saidali earned her degree in Doctor in Educational Management and another degree in Doctor of Business Administration. She had worked in different private companies for years before she becomes a lecturer in several schools in Manila. She was nominated to be the Dean of the College of Business Administration for eight years with 45 faculty members and less than 4,000 students under her supervision. She was a member of Royal Institutes of Singapore (Business Administration) and a member of accreditors of ‘Accredited Agency of Chartered Colleges and Universities in the Philippines, Inc.’ JamFerdinand Saidali, has a degree in Industrial Psychology and finished his Master in Public Administration. He has various experiences in the field of Human Resource Management in the different private companies until he finally consider teaching. He finds join in teaching and writing books.
Related to Administrative Procedures and Management
Related ebooks
Career as an Administrative Assistant Rating: 0 out of 5 stars0 ratingsThe Certified Personal Executive Assistant Rating: 0 out of 5 stars0 ratingsPrinciples of Management Essentials You Always Wanted To Know (Second Edition) Rating: 5 out of 5 stars5/5The Complete Handbook: For New Administrative Assistants Rating: 0 out of 5 stars0 ratingsOffice management Complete Self-Assessment Guide Rating: 0 out of 5 stars0 ratingsAdministrative Assistant's and Secretary's Handbook Rating: 4 out of 5 stars4/5Human Resource Management Essentials You Always Wanted To Know Rating: 0 out of 5 stars0 ratingsPrinciples of Human Resource Management: Second Edition Rating: 4 out of 5 stars4/5A Practical Guide to Human Resources Management Rating: 0 out of 5 stars0 ratingsThe New Executive Assistant: Advice for Succeeding in Your Career Rating: 4 out of 5 stars4/5Employee Development: Big Business Results on a Small Business Budget Rating: 5 out of 5 stars5/5Human Resources At Its Best! Rating: 5 out of 5 stars5/5Start Your Own Office and Administrative Support Service: Your Step-By-Step Guide to Success Rating: 0 out of 5 stars0 ratingsWorkplace Communication Rating: 4 out of 5 stars4/5Human Resources Management Rating: 5 out of 5 stars5/5Records Management For Dummies Rating: 3 out of 5 stars3/5Performance Management: Excellence as an Attitude. Performance as a Habit. Rating: 4 out of 5 stars4/5Administrative Assistant: Passbooks Study Guide Rating: 5 out of 5 stars5/5The Beginner's Guide to Management Rating: 0 out of 5 stars0 ratingsThe Encyclopedia of Human Resource Management, Volume 1: Short Entries Rating: 0 out of 5 stars0 ratingsBasic Business and Administrative Communication Rating: 0 out of 5 stars0 ratingsGetting a Government Job: The Civil Service Handbook Rating: 0 out of 5 stars0 ratingsRecords Management Complete Self-Assessment Guide Rating: 0 out of 5 stars0 ratingsPerformance Management Rating: 1 out of 5 stars1/5Practical Ethics In Public Administration Rating: 3 out of 5 stars3/5Basic Principles of Management Rating: 0 out of 5 stars0 ratingsINTRODUCTION TO BUSINESS MANAGEMENT (PRINCIPLES OF MANAGEMENT): Passbooks Study Guide Rating: 0 out of 5 stars0 ratingsThe Ministry of Administrative Assistants Rating: 5 out of 5 stars5/5Organizational Structure Rating: 3 out of 5 stars3/5
Management For You
Crucial Conversations: Tools for Talking When Stakes are High, Third Edition Rating: 4 out of 5 stars4/5Emotional Intelligence Habits Rating: 5 out of 5 stars5/5The 7 Habits of Highly Effective People: 30th Anniversary Edition Rating: 5 out of 5 stars5/5Summary of The Laws of Human Nature: by Robert Greene - A Comprehensive Summary Rating: 4 out of 5 stars4/5The 12 Week Year: Get More Done in 12 Weeks than Others Do in 12 Months Rating: 4 out of 5 stars4/5Never Split the Difference: Negotiating As If Your Life Depended On It Rating: 4 out of 5 stars4/5The Five Dysfunctions of a Team: A Leadership Fable, 20th Anniversary Edition Rating: 4 out of 5 stars4/5The 5 Languages of Appreciation in the Workplace: Empowering Organizations by Encouraging People Rating: 4 out of 5 stars4/5Principles: Life and Work Rating: 4 out of 5 stars4/5How to Get Ideas Rating: 4 out of 5 stars4/5Spark: How to Lead Yourself and Others to Greater Success Rating: 5 out of 5 stars5/5Leadershift: The 11 Essential Changes Every Leader Must Embrace Rating: 5 out of 5 stars5/5Extreme Ownership: How U.S. Navy SEALs Lead and Win | Summary & Key Takeaways Rating: 4 out of 5 stars4/5Good to Great: Why Some Companies Make the Leap...And Others Don't Rating: 4 out of 5 stars4/5The 360 Degree Leader Workbook: Developing Your Influence from Anywhere in the Organization Rating: 4 out of 5 stars4/5The Ideal Team Player: How to Recognize and Cultivate The Three Essential Virtues Rating: 4 out of 5 stars4/5The First-Time Manager Rating: 3 out of 5 stars3/5The Hard Thing About Hard Things: Building a Business When There Are No Easy Answers Rating: 4 out of 5 stars4/5The Coaching Habit: Say Less, Ask More & Change the Way You Lead Forever Rating: 4 out of 5 stars4/5Company Rules: Or Everything I Know About Business I Learned from the CIA Rating: 4 out of 5 stars4/5Mean Girls at Work: How to Stay Professional When Things Get Personal Rating: 3 out of 5 stars3/5Multipliers, Revised and Updated: How the Best Leaders Make Everyone Smarter Rating: 4 out of 5 stars4/5The New One Minute Manager Rating: 5 out of 5 stars5/5Developing the Leaders Around You: How to Help Others Reach Their Full Potential Rating: 4 out of 5 stars4/5The Four Obsessions of an Extraordinary Executive: A Leadership Fable Rating: 5 out of 5 stars5/5Summary of The Five Dysfunctions of a Team: by Patrick Lencioni | Includes Analysis Rating: 4 out of 5 stars4/5HBR Guide to Buying a Small Business (HBR Guide Series) Rating: 5 out of 5 stars5/5
Reviews for Administrative Procedures and Management
1 rating0 reviews
Book preview
Administrative Procedures and Management - Margarita Saidali
Copyright © 2019 by Margarita Saidali and Jam Ferdinand Saidali.
ISBN: Softcover 978-1-5437-5275-5
eBook 978-1-5437-5276-2
All rights reserved. No part of this book may be used or reproduced by any means, graphic, electronic, or mechanical, including photocopying, recording, taping or by any information storage retrieval system without the written permission of the author except in the case of brief quotations embodied in critical articles and reviews.
Because of the dynamic nature of the Internet, any web addresses or links contained in this book may have changed since publication and may no longer be valid. The views expressed in this work are solely those of the author and do not necessarily reflect the views of the publisher, and the publisher hereby disclaims any responsibility for them.
www.partridgepublishing.com/singapore
CONTENTS
Module 1 Overview of An Office Administration
Module 2 The Nature of Office Management
Module 3 The Office Organizational Structure
Module 4 Administrative Office Procedures
Module 5 Office Space Planning & Ergonomics
Module 6 Dealing with Visitors
Module 7 Correspondence
Module 8 Records Management System
Module 9 Travel Arrangements
Module 10 Handling Meetings
Module 11 Managing for Personal Effectiveness
MODULE 1
OVERVIEW OF AN OFFICE ADMINISTRATION
The Bureau of Labor Statistics of U.S. Department of Labor which was published in 2017, reflects the employment projections of office management career for 2014-2024 decade. The profile describes that both the occupations for Customer Service Representatives and Receptionists will be doing good and continue to grow up to 10%. Likewise, the positions of Secretaries, Administrative Assistants and General Office Clerks job which is also projected to grow up to 3%. More demands is for medical assistants with a view of increasing up to 23% percent.
The work of an office administrator is vital to an organization due to the duties and responsibilities entrusted to them. Specialized training and right attitude is required for them to deal with a diverse workforce, and to work effectively and efficiently.
A student currently studying administrative office course or who have left college can have the opportunity to work as general office staff. He will gain experience and will expose him to an extensive range of roles in the administrative office. If he shows good initiative and is able to work under pressure when given a task, he will survive and later a permanent work status can be a reward for him.
Employer Expectations
Employer hired employee with an expectation that he has a set of qualities, attributes, and skills that can contribute to the success of the organization. The technical skills required depends on the job position, however the personal and professional qualities may likewise be similar for all employers.
1. Open-mindedness. An open-minded person has the willingness to learn new things; in other word he is teachable. He listens very well, welcome new ideas, had a cooperative attitude and show a degree of flexibility in work. Being open-minded also means being tolerant, fair-minded and receptive.
2. Flexibility. An employee who has a flexible mindset can do different tasks even outside his job descriptions. He is more than willing to take responsibilities whatever is necessary to meet the goal of the company.
3. Commitment. When employee is committed to his work he is like an ambassador for his company, both inside and outside of office. The boss will prefers someone who is always willing, supportive and productive.
4. Reliability and Accountability. Reliability and accountability are essential traits to employee performance. Reliability consists of the extent to which an individual may be counted on to do what is expected of him.
5. Proactive. Employer expects his new employee to be proactive. Proactive employee thinks and acts in advance before the employer ask to do something and will usually require less instruction.
Employers’ Responsibilities
Employer has the responsibility to his employee once he was hired. These are the main ones:
1. A prepared job description is already set tailored to the position and the employee. The vision, goals and objectives of the company must be explained clearly to the new employee.
2. Employers must see to it that the employee has a comfortable place to work with.
3. Employers must pay his employee according to the salary and benefits they agreed to, including other monetary benefits such as vacation leave, holidays and other mandatory paid leaves.
4. A safe working condition is to be taken care of by the employer. An inspection of the workplace should be done annually.
5. Employer must give the employee written notice of concern regarding his employment.
6. Employer must treat his employee with respect.
The Employees’ Responsibilities
The responsibility works two ways, employee have also responsibility to his employer. These are the main responsibilities of employees:
1. Obedience. Obeying rules and policies of the company;
2. Dealing honestly with the employer, not lying or stealing from the employer.
3. Work with reasonable care and skill at the job assigned during the time required. In other words, giving full value of the time for which the employee is being paid.
4. Not to disclose confidential employer information to others.
5. Not to disclose any possible conflict of interest, such as work for a competitor or a relationship that could compromise the employer.
6. To care for the employer’s property, equipment, and facilities.
7. To be loyal
The Office
An office is generally a room or other area where administrative work is done, but may also denote a position within an organization with specific duties, such as the president, manager, supervisor, secretary and the staff.
People is use to travel from home to office to work, this is done for almost centuries. Today, office has changed from physical spaces to respond to cultural, technological and social forces. Changes in technology also influenced the office. Now digital maturity seems a signal to the end of the office, with online connectivity, where people could potentially work from home. The office of the future may be as familiar as home, but only time will tell.
Office Management