45 min listen
Generative AI: hype or the future of customer experience?
Generative AI: hype or the future of customer experience?
ratings:
Length:
28 minutes
Released:
Sep 11, 2023
Format:
Podcast episode
Description
In this episode, UserTesting’s CMO Michelle Huff talks with Liz Miller from Constellation Research about generative AI, unraveling misconceptions surrounding it, and exploring its profound impact on marketing and customer experience. Among the items they discussed, included:
Misconceptions about generative AI
Generative AI and storytelling
Generative AI's role in customer experience
Ethical considerations for brands when using generative AI
Role of AI in design and content creation process
How brands can ensure using AI fits with overall brand identity and values
Misconceptions about generative AI
Generative AI and storytelling
Generative AI's role in customer experience
Ethical considerations for brands when using generative AI
Role of AI in design and content creation process
How brands can ensure using AI fits with overall brand identity and values
Released:
Sep 11, 2023
Format:
Podcast episode
Titles in the series (100)
UX in a B2B world with Kate Lawrence from Akamai Technologies: Kate Lawrence, Senior Director, User Experience at Akamai Technologies, joins UserTesting CEO, Andy MacMillan, and Chief Insights Officer, Janelle Estes, to discuss user experience in B2B. by Insights Unlocked