Lucinda Rouse and Emily Harle are joined by Clare Mills, deputy chief executive of the Charity Finance Group, and Mike Conroy, director of commercial finance at the banking trade association UK Finance.They start by listening to an account of contrasting experiences with two high street banks by Cat Ross, chief executive of Baby Basics and volunteer director of Rwanda Child.Clare describes recent progress in strengthening the relationship between banks and charity infrastructure bodies, as well as an uptake in digital banking services by charities. She also stresses the need for banks to simplify their administrative requirements.Mike explains why charity customers often present complications to banks, not least due to the varied nature of charity governance structures. He outlines measures to improve communication and understanding on both sides, including a new Voluntary Organisation Banking Guide published by UK Finance.Also in the episode, reporter Dami Adewale talks about his recent long read exploring how charities can contribute to the longer term response to the recent riots. Do you have stories of people whose lives have been transformed for the better thanks to your charity? If so, we’d like to hear them! All it takes is a short voice message to be featured on this podcast. Email [email protected] for further information.Tell us what you think of the Third Sector Podcast! Please take five minutes to let us know how we can bring you the most relevant, useful content. To fill in the survey, click here. Hosted on Acast. See acast.com/privacy for more information.