Virgin Hotels New York City

5.0 star property
Luxury spa hotel, walk to Empire State Building

Choose dates to view prices

your current months are July, 2024 and August, 2024.
July 2024
August 2024

Photo gallery for Virgin Hotels New York City

Minibar, in-room safe, desk, laptop workspace
Terrace/patio
Terrace/patio
Terrace/patio
Couples treatment rooms, sauna, steam room, Turkish bath
Reviews
8.8

Excellent

Popular amenities

  • Pool
    PoolPool
  • Bar
    BarBar
  • Spa
    SpaSpa
  • Air conditioning
    Air conditioningAir conditioning
  • Pet friendly
    Pet friendlyPet friendly
  • 24/7 front desk
    24/7 front desk24/7 front desk
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Room options

Grand Suite (Sky Grand Chamber Suite Empire Views)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Smart TV
Blackout drapes/curtains
Rainfall showerhead
Private bathroom
Designer toiletries
  • 630 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed (Chamber King)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Smart TV
Blackout drapes/curtains
Rainfall showerhead
Private bathroom
Designer toiletries
  • 270 sq ft
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Accessible (Chamber King ADA)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Smart TV
Blackout drapes/curtains
Rainfall showerhead
Private bathroom
Designer toiletries
  • 322 sq ft
  • Sleeps 2
  • 1 King Bed

Penthouse, Multiple Beds (Penthouse King Suite)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Smart TV
Blackout drapes/curtains
Rainfall showerhead
Private bathroom
Designer toiletries
  • 1678 sq ft
  • City view
  • Sleeps 4
  • 2 King Beds

Grand Suite, Accessible, Terrace (Sky Grand Chamber Suite + Terrace ADA)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Smart TV
Blackout drapes/curtains
Rainfall showerhead
Private bathroom
Designer toiletries
  • 580 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Room, 2 Double Beds, Accessible (Chamber 2 Double Beds ADA)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Smart TV
Blackout drapes/curtains
Rainfall showerhead
Private bathroom
Designer toiletries
  • 393 sq ft
  • Sleeps 4
  • 2 Double Beds

Suite, Multiple Beds (Richard's Flat King Suite)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Smart TV
Blackout drapes/curtains
Rainfall showerhead
Private bathroom
Designer toiletries
  • 2799 sq ft
  • City view
  • Sleeps 4
  • 2 King Beds

Room, City View (Sky Chamber City View)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Smart TV
Blackout drapes/curtains
Rainfall showerhead
Private bathroom
Designer toiletries
  • 270 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, View (Sky Chamber King Empire View)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Smart TV
Blackout drapes/curtains
Rainfall showerhead
Private bathroom
Designer toiletries
  • 283 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Grand Suite, 1 King Bed (Grand Chamber King Suite)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Smart TV
Blackout drapes/curtains
Rainfall showerhead
Private bathroom
Designer toiletries
  • 477 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Grand Suite, Terrace (Sky Grand Chamber Suite + Terrace)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Smart TV
Blackout drapes/curtains
Rainfall showerhead
Private bathroom
Designer toiletries
  • 480 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Grand Suite, City View (Sky Grand Chamber Suite - City View)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Smart TV
Blackout drapes/curtains
Rainfall showerhead
Private bathroom
Designer toiletries
  • 555 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Room, 2 Double Beds, Accessible (Sky Chamber 2 Double Beds w/ View ADA)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Smart TV
Blackout drapes/curtains
Rainfall showerhead
Private bathroom
Designer toiletries
  • 393 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds (Chamber 2 Double Beds)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Smart TV
Blackout drapes/curtains
Rainfall showerhead
Private bathroom
Designer toiletries
  • 335 sq ft
  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed, Accessible, City View (Sky Chamber King City View ADA)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Smart TV
Blackout drapes/curtains
Rainfall showerhead
Private bathroom
Designer toiletries
  • 323 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Room, 2 Double Beds, View (Sky Chamber 2 Double Beds w/ View)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Smart TV
Blackout drapes/curtains
Rainfall showerhead
Private bathroom
Designer toiletries
  • 335 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

Similar properties

About the neighborhood

Map
1227 Broadway, New York, NY, 10001

What's nearby

  • Empire State Building - 6 min walk
  • Madison Square Garden - 7 min walk
  • Broadway - 12 min walk
  • Times Square - 13 min walk
  • Grand Central Terminal - 18 min walk

Getting around

  • 28 St. Station (Broadway) - 2 min walk
  • New York W 32nd St. Station - 3 min walk
  • LaGuardia Airport (LGA) - 31 min drive

Restaurants

  • ‪Gregorys Coffee - ‬2 min walk
  • ‪Milk Bar NYC Flagship - ‬1 min walk
  • ‪Skirt Steak - ‬2 min walk
  • ‪Tiger Sugar - ‬2 min walk
  • ‪Gaonnuri - ‬3 min walk

About this property

Virgin Hotels New York City

Luxury hotel near Empire State Building
Located close to Madison Square Garden and Grand Central Terminal, Virgin Hotels New York City provides a poolside bar, a coffee shop/cafe, and dry cleaning/laundry services. Treat yourself to a deep-tissue massage, a facial, or aromatherapy at Exhale Spa, the onsite spa. Be sure to enjoy a meal at the two on-site restaurants. In addition to 3 bars and a 24-hour gym, guests can connect to free in-room WiFi.
You'll also find perks like:
  • A seasonal outdoor pool
  • Cooked-to-order breakfast (surcharge), bike rentals, and valet parking (surcharge)
  • Smoke-free premises, concierge services, and a 24-hour front desk
  • Massage treatment rooms, an elevator, and coworking spaces
  • Guest reviews give good marks for the pool, helpful staff, and overall condition
Room features
All 463 rooms have comforts such as 24-hour room service and laptop-compatible safes, as well as thoughtful touches like laptop-friendly workspaces and air conditioning. Guest reviews highly rate the clean rooms at the property.
Extra amenities include:
  • Rainfall showers, designer toiletries, and hair dryers
  • 55-inch Smart TVs with Netflix, Hulu, and streaming services
  • Wardrobes/closets, separate sitting areas, and premium channels

Languages

Afrikaans, Arabic, Chinese (Cantonese), Chinese (Mandarin), English, Filipino, French, Greek, Hindi, Italian, Korean, Slovenian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured, covered valet parking on site (USD 75 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available for a fee: USD 40 to 125 per person
  • 2 restaurants
  • 3 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Everdene

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Full-service spa
  • Seasonal outdoor pool

Family friendly

  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Turndown service

Business services

  • 8 meeting rooms
  • Business center
  • Coworking space

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (50 inch wide door)
  • Front entrance ramp
  • Handrails in stairways (36 inches high)
  • Pool hoist on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible restaurant

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • 55-inch Smart TV with premium digital channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 109 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Food and water bowls are available

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Destination fee: USD 38.11 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 40 to 125 per person
  • Covered valet parking fee: USD 75 per day
  • Pet fee: USD 109 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

We should mention

The seasonal pool will be open from May to September
Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Virgin Hotels York City York
Virgin Hotels New York City Hotel
Virgin Hotels New York City New York
Virgin Hotels New York City Hotel New York

Frequently asked questions

Does Virgin Hotels New York City have a pool?

Yes, this property has a seasonal outdoor pool. Pool access is from 8:00 AM–8:00 PM.

How much does it cost to stay at Virgin Hotels New York City?

As of Jul 18, 2024, prices found for a 1-night stay for 2 adults at Virgin Hotels New York City on Jul 28, 2024 start from $200.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Virgin Hotels New York City pet-friendly?

Yes, cats and dogs are allowed at this property. There's a fee of USD 109 per accommodation, per stay. Service animals are exempt from fees.

How much is parking at Virgin Hotels New York City?

Valet parking is available for USD 75 per day.

What time is check-in at Virgin Hotels New York City?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Virgin Hotels New York City?

Check-out is at noon.

Where is Virgin Hotels New York City located?

Located in Manhattan, this luxury hotel is within a 10-minute walk of Empire State Building and Madison Square Garden. Broadway and Times Square are also within 15 minutes. 28 St. Station (Broadway) is only a 2-minute walk and 34 St. Station (Herald Square) is 5 minutes.

Virgin Hotels New York City Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1070 out of 1593 reviews" "
Rating 8 - Good. 267 out of 1593 reviews" "
Rating 6 - Okay. 125 out of 1593 reviews" "
Rating 4 - Poor. 80 out of 1593 reviews" "
Rating 2 - Terrible. 51 out of 1593 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very nice. Great views from the room with the high floor option. The staff is very friendly. Darnell was great he helped us check in and was very hospitable throughout our stay. It made our stay feel personable in the big city. Thank you
Stayed 4 nights in Jun 2024

8/10 Good

Adrian

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location. Some of the staff were really friendly and helpful, others were aloof and not attentive. I would not recommend to families as much as to couples or groups of friends.
Stayed 4 nights in Jul 2024

6/10 Okay

Jurno

Liked: Cleanliness
Disliked: Staff & service
The pool is run by another company and you have to pay alot just to sit down. The pool staff is also rude and they let to many non hotel guest in.
Stayed 1 night in Jul 2024

10/10 Excellent

Manuel, SAN FRANCISCO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Okay
Stayed 8 nights in Jul 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
I loved this property! Very clean and fun!
Stayed 2 nights in Jul 2024

10/10 Excellent

Maighdlin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the pool and spa
Stayed 3 nights in Jul 2024

10/10 Excellent

Everett Joaquin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It very convenient location . Did not like that it does not have a bathroom in the lobby.
Stayed 3 nights in Jul 2024

8/10 Good

Dana

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable room, bed. Clean. No coffee cups or water
Stayed 1 night in Jul 2024

10/10 Excellent

Sophia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property! Quiet, comfortable beds, convenient location and the views are unbeatable! Loved it.
Stayed 4 nights in Jul 2024

6/10 Okay

Avani

Stayed 1 night in Jul 2024

10/10 Excellent

Yevgeny, Bronxville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

10/10 Excellent

Gerardo

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jul 2024

4/10 Poor

Gregory

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Our primary dissatisfaction was related to the elevators. The system of selecting your room floor and waiting is incredibly inefficient. The elevators accumulates riders so that they were constantly over crowded and took way too long. This was more frustrating because there are a sufficient amount of elevators. There were multiple times when it took us almost 5 minutes to get to our room on 31st floor. The elevators also didn’t seem to have air conditioning, which made the delay and overcrowding even more unpleasant. Also, the configuration of the rooms does not provide adequate space for belongings and to a lesser degree for clothing. Because of this, we weren’t able to feel settled even though we stayed for 3 nights.
Stayed 3 nights in Jul 2024

10/10 Excellent

Lexus M

Liked: Cleanliness, staff & service, property conditions & facilities
My girlfriend and I reserved a room with a view of the Empire State Building for our first ever visit to NYC. Our flights were delayed on the day that we were supposed to check in. There was only 1 person at the desk but it was almost 1am and there were no other customers. I was a bit apprehensive because there are some reviews that have negative things to say about the staff but my experience was flawless. He was very accomodating and professional and didn't charge us for the night since we couldn't arrive on time. You might read quite a few negative reviews regarding the elevator process... it's not that bad but it does require some explanation. In front of the elevators is a tablet. Go to any tablet, it doesn't matter which one. Tap your floor number and another number will appear on the tablet. The number that appears on the tablet will be the corresponding elevator number. The room itself was probably the cleanest hotel room I have ever been in. The bed was comfortable. Excellent water pressure from the shower. No outside noise from other guests. Stocked mini-fridge (with prices you'd expect from NYC). An absolutely amazingly view of the Empire State Building. And the window actually opens a pretty considerable amount! Download the Virgin Hotel app and you can control the temperature, TV, and use your phone as a room key. Ordering room service from the TV was convenient and easy. You can even check out from your TV to avoid lines at the desk when your stay is over.
Stayed 4 nights in Jul 2024

10/10 Excellent

Lexus M

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My girlfriend and I reserved a room with a view of the Empire State Building for our first ever visit to NYC. Our flights were delayed on the day that we were supposed to check in. There was only 1 person at the desk but it was almost 1am and there were no other customers. I was a bit apprehensive because there are some reviews that have negative things to say about the staff but my experience was flawless. He was very accomodating and professional and didn't charge us for the night since we couldn't arrive on time. You might read quite a few negative reviews regarding the elevator process... it's not that bad but it does require some explanation. In front of the elevators is a tablet. Go to any tablet, it doesn't matter which one. Tap your floor number and another number will appear on the tablet. The number that appears on the tablet will be the corresponding elevator number. The room itself was probably the cleanest hotel room I have ever been in. The bed was comfortable. Excellent water pressure from the shower. No outside noise from other guests. Stocked mini-fridge (with prices you'd expect from NYC). An absolutely amazingly view of the Empire State Building. And the window actually opens a pretty considerable amount! Download the Virgin Hotel app and you can control the temperature, TV, and use your phone as a room key. Ordering room service from the TV was convenient and easy. You can even check out from your TV to avoid lines at the desk when your stay is over.
Stayed 1 night in Jul 2024

10/10 Excellent

Dimitri

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. One of my favorites in that area.
Stayed 1 night in Jun 2024

2/10 Terrible

Bradley Preston

Disliked: Cleanliness, staff & service
One of the worst experiences we’ve ever had the front staff is very inhospitable for a hospitality establishment they treated us terribly very rude they made us wait more than an hour after our check in time which was at 3 pm we didn’t get into our room until after 4 . The woman who was being rude to us should be fired
Stayed 1 night in Jun 2024

10/10 Excellent

Yoskairy

No
Stayed 1 night in Jul 2024

6/10 Okay

Jesus, Tomball

Liked: Staff & service, property conditions & facilities
I had a $200 deposit under the room Jesus Robles from July 3rd to the 5th and was told guaranteed deposit back and I’m still waiting for it
Stayed 2 nights in Jul 2024

10/10 Excellent

gerald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

8/10 Good

Allison

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great view. The chamber view room felt a bit cramped, but not unbearable. My husband and I really loved the location. We walked to many places, including the Empire State Building. The food was average, the eggs at breakfast were too oily, so we stopped having breakfast at the hotel, despite having the breakfast package. That was our personal preference as there were other options to choose from. We definitely will visit again.
Stayed 7 nights in Jul 2024

10/10 Excellent

Dimitra

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Me and my boyfriend just got back from a four day vacation to New York and had such an unbelievable time! We got the chamber Skyview and it was absolutely incredible! The staff was exceptional so kind every single day and made us feel so welcome. The restaurant also was absolutely fantastic! Definitely would recommend anyone visiting to stay here! Also, very close to everything on 10 experience will definitely come again :)
Stayed 4 nights in Jul 2024

6/10 Okay

Vincent

Business traveler
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The property offered a pool as part of my booking, however after waiting for the pool to open the attendant rudely informed me a reservation was required for the seating for $130. The security the night before allowed everyone/anyone up the elevator to the pool and to any of the floors. I would recommend the security enforce only guests to be allowed past the lobby floor.
Stayed 1 night in Jun 2024

10/10 Excellent

Donnie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Place
Stayed 1 night in Jul 2024