Flushing Bank calls itself "small enough to know you, large enough to help you." But how does that statement measure up to customer reviews?
Customer reviews
Customer reviews are difficult to find because Flushing Bank is small relative to big banks like Chase. But for better and for worse, the bank does resemble Chase in some ways. Like Chase, it boasts a strong A+ rating from the BBB, indicating it responds to most customer complaints. It also has a big-bank-like rating on Yelp, scoring a measly 2.2 out of 5.
(We checked Trustpilot, but there aren't any reviews yet for Flushing Bank.) For brick-and-mortar banks, one-, two-, and three-star reviews are the norm. Flushing Bank scores standard for customer reviews.
- Better Business Bureau rating: A+
- Trustpilot rating: N/A
Customer service
Flushing Bank customer service reviews are mixed. Recent customers praise Flushing Bank's in-person locations. Customer service agents seem to "bend over backward" to solve problems, and do so with moderate success. One customer complimented Flushing Bank for its big brick-and-mortar locations with plenty of windows. Overall, the branches seem pleasant.
Recent complaints indicate frustration with Flushing Bank's hybrid model. A customer who opened a CD expected to close it easily, but it renewed without notice, and she was forced to visit a branch to get it closed. Most complaints target poor communication of Flushing Bank fees, of which there are many. Flushing Bank's fee schedule is complex compared to rivals.
You can contact Flushing Bank for support Monday to Sunday from 7 a.m. to 11 p.m. EDT., at phone number 800-581-2889. Or, you can email [email protected].
Mobile app
Flushing Bank's mobile apps suffer from the curse that afflicts many small bank apps. It's old, clunky, and poorly reviewed. The latest app store reviews are almost universally negative. The biggest complaint is that logging into one's account is difficult. Some customers are unable to open the app due to connectivity issues.
The mobile UI is old, though it has the important bits. From the app, you can view your bank balances, transactions, and transfers. You can pay bills, and technically, you can make remote check deposits, but customers have had issues doing so.
Despite its persistent issues and aging architecture, Flushing Bank offers a semi-functional mobile app, which is more than most brick-and-mortar banks can claim. If it works -- a big if -- you'd have another way to manage your money on the go.
- App Store rating: 3.2 out of 5 stars
- Google Play rating: 3.4 out of 5 stars
Physical locations
Flushing Bank only has 26 brick-and-mortar locations, all in New York. However, the bank makes it easy to bank entirely online. Either way, a customer has the option of managing all their banking business under one roof -- from opening a checking account to taking out a mortgage.
Checking account holders have access to online banking and bill pay, and over 55,000 ATMs worldwide. For complete checking accounts, the bank waives the fees for the first five domestic ATM withdrawals each statement period.