Andy's Reviews > Never Split the Difference: Negotiating As If Your Life Depended On It

This does not work well as an audiobook because there's a lot of filler and hot air. I agree with the starting premise of the book, i.e. that "Getting to Yes" is more or less useless because people aren't robots: When everybody involved is nice and logical, no one needs help with negotiating.
Having said that, I'm not sure how especially useful his advice is.
Personally, I got much more out of: Talking to Crazy: How to Deal with the Irrational and Impossible People in Your Life .
I would also recommend The Introvert's Edge: How the Quiet and Shy Can Outsell Anyone . The author there recognizes that introverts have different strengths/weaknesses vs. extroverts and tailors advice for them.
Voss, on the other hand, describes himself as an asshole, and seems to think his advice applies to everyone. He doesn't appear to get that for many people a lot of what he recommends is either obvious (listening) or odious (taking maximum advantage of other people's misfortunes). Stuff like haggling for hours at the car dealer is something that gives him years of enormous pleasure, but nowadays would often just be an avoidable waste of time. Some of the advice seems harmless and potentially helpful (e.g. using "how" questions) and I'm willing to try that. If it helps, I'll bump up the rating.