Last updated: August 1, 2024
We, Tapestry Inc., are part of the Tapestry Inc. brands which include kate spade, COACH, and STUART WEITZMAN. In this Privacy Notice, we describe how we use personal information that we collect from you if you are in the U.S. or Canada and you:
Information You Actively Submit:If you buy our products online, register for an online account with us, use the "wish list" features of our online services, sign up for updates and marketing communications from us, participate in our sweepstakes, contests or surveys, request specific product customizations from us, submit a product review on our website, contact us for customer service, or otherwise interact with us via our online services, we may collect personal information about you, including the following:
Information Passively Submitted on our Online Services:When you use our online services, we collect information from or about the computer, phone or other device on which you have installed, or from which you access, our online services, and information about your usage of our online services, including the following:
Cookies and Related Technologies:We and our business partners may use cookies and other similar technologies such as pixel tags and web beacons to collect certain types of the Technical Data and Usage Data described above as permitted by applicable law. Cookies and similar technologies are placed on our site for the following purposes:
For more information about the cookies and similar technologies we use, please see our How do we use Cookies in section 9 below.
No Children's Information: Our online services are not intended for use by children under the age of 13 unless otherwise required by applicable law. We do not knowingly register or otherwise collect personal information from any child under the age of 13 without the prior verifiable consent of the child's parent or guardian.
We use the following categories of personal information for the following purposes:
We also use your personal information for the following purposes (collectively, the "General Processing Purposes"),as permitted by applicable law:
We may share your personal information with the following categories of third parties listed below as permitted by applicable law. Your personal information may be stored, accessed or otherwise processed by us and our service providers outside of the province in which you reside (including, for residents of Quebec, outside of Quebec), including in the United States.:
Our Tapestry brands (COACH, kate spade, and STUART WEITZMAN): As described above in Section 2, with your consent, we may share your information with any Tapestry brand to generate cross-brand clienteling and marketing materials tailored to your specific interests, program memberships, and purchases. For example, if you sign up for email marketing and clienteling materials from one of our brands (e.g., kate spade), we may obtain your consent to share your personal information with another brand so that they can send you marketing and clienteling materials for the other brand's products that may be of interest to you. You can opt-out of this sharing at any time by emailing [email protected].
We provide our service providers and business partners with access to your personal information so that they may provide services to us, subject to non-disclosure agreements and other data protection safeguards.
Please note our online services may contain links to and from the websites of our partners or affiliates that are not owned or operated by us. If you follow a link to any of these websites, please review the privacy policies of third-party websites before you submit any personal information to them. We are not responsible for any privacy or security policies of these third-party sites.
We have implemented technical and organizational security measures intended to safeguard the personal information in our custody and control. Such measures include, for example, limiting access to personal information only to employees and authorized service providers who need to know such information for the purposes described in this Privacy Notice, as well as other administrative, technical, and physical safeguards.
For example, when you place an order on www.katespade.com or www.katespadeoutlet.com, we use Secure Socket Layer (SSL) technology, an encryption tool that provides security while transmitting information over the Internet. We also use firewall technology, password controls, and other technological and procedural safeguards in respect of your online interactions with us.
While we endeavor to protect our systems, sites, operations and information against unauthorized access, use, modification and disclosure, due to the inherent nature of the Internet as an open global communications vehicle and other risk factors, we cannot guarantee that any information, during transmission or while stored on our systems, will be absolutely safe from intrusion by others.
Unsubscribe. You may unsubscribe from our marketing and clienteling emails or SMS communications. To unsubscribe from email marketing and clienteling, please click the "unsubscribe" link at the bottom of any email that you receive or email us at [email protected]. To unsubscribe from SMS communications, follow the instructions in the message. Please note that if you have already requested products or services when you decide to withdraw your consent, there may be a short period of time for us to update your preferences and ensure that we honor your request.
Update, Modify or Correct Your Information. We encourage you to contact us to update or correct your personal information if it changes or if you believe that any information that we have collected about you is inaccurate. We may request information from you to honor your request, such as to ensure proper authentication or to verify the business branch of ours to which the information was provided.
Rights under Applicable Privacy Laws. You may have rights under applicable privacy laws, including to access, correct or erase certain personal information that we have about you, request that we cease dissemination or de-index your personal information (if applicable) or restrict or object withdraw your consent to our use and disclosure of personal information, subject to legal or contractual restrictions and reasonable notice. certain activities in which we engage with respect to your personal information. To submit a request to exercise any such rights, please contact us using the details in Section 8 below. If you are a resident of the relevant US state, please also see our Supplemental US State Privacy Law Notice at Section 10 below.
Tapestry, Inc. ("Tapestry") is certified under the EU-U.S. Data Privacy Framework, the UK Extension to the EU-U.S. Data Privacy Framework and the Swiss-U.S. Data Privacy Framework (collectively, the "Data Privacy Framework") administered by the U.S. Department of Commerce and developed by the U.S. Department of Commerce, the European Commission and the Swiss Federal Data Protection and Information Commissioner, respectively, regarding the transfer of personal information from the European Union (and Iceland, Liechtenstein and Norway), United Kingdom (and Gibraltar) and Switzerland to the U.S. Click here to view our Data Privacy Framework: Consumer Privacy Policy.
We may change, modify, add, or remove portions of this Privacy Notice at any time, in which case we will provide individuals with notice of such updates where required by applicable law and then upload the updated Privacy Notice to our website www.katespade.com or www.katespadeoutlet.com. You should check this page periodically for changes.
To exercise any of your privacy rights, or if you have any questions or concerns regarding this Privacy Notice or the data processing practices outlined herein (including our use of service providers outside your jurisdiction), please contact our Privacy Officer and/or our EU or UK representative (as applicable) as follows:
Alternatively, outside of Canada, you can contact our external Data Protection Officer - Bird & Bird DPO Services SRL:
If you are located in the EEA, you can contact the EU representative:
If you are located in the UK, you can contact the UK representative:
In this Cookie Notice, we, Tapestry, Inc., explain how we use cookies and similar digital tracking technologies (which we refer to as "cookies") on our website and other online services.
Like many other organizations, we use cookies or similar digital tracking technologies on our website for a number of purposes as set out below. Cookies (or other similar technologies) can be placed on our website by us or by third-party partners we engage for our purposes.
Third-party cookies may also be deployed on our behalf on third-party websites (e.g., to measure the effectiveness of ads). We respect applicable law about cookies. In particular, we use cookies only with your authorization where this is required by applicable law. In any case, you may opt-out from cookies at any time by changing your browser settings accordingly. However, as a consequence of your opt-out, certain functions, portions or features of our website may cease working or may prevent you from fully benefiting of our online services.
Some cookies are deleted when you close down your browser. These are known as session cookies. Others remain on your device until they expire or you delete them from your cache. These are known as persistent cookies and these types enable us to remember things about you as a returning visitor.
To learn more about your options, how to opt-out of different categories of cookies, block these cookies by using your browser settings, please see the "How to Manage your Cookies?" section below.
To find out general information about cookies, including how to see what cookies have been set and how to
manage and delete them, visit www.allaboutcookies.org. Alternatively, you can search the Internet for other
independent information on cookies.
The main categories of cookies we use include:
We use cookies for the following purposes:
To adjust your preferences for cookies and other tracking technologies on our website, click "Cookie Settings" in the footer.
The browsers of most computers, smartphones and other web-enabled devices are typically set up to accept cookies. If you wish to amend your cookie preferences for this website or any other websites, you can do this through your browser settings. Your browser's 'help' function will tell you how to do this. If you do not want the benefit of cookies, there is a simple procedure to manually delete your cookies at http://www.allaboutcookies.org/manage-cookies/stop-cookies-installed.html. Please remember that cookies are often used to enable and improve certain functions on our website. If you choose to switch certain cookies off, it is likely to affect the user experience.
Opting-out of Third Party Interest-Based Advertising: For more information about interest-based advertising and to understand your options, including how you can opt-out of receiving behavioral ads from participating third-party advertising companies, please visit the links below:
Please remember that cookies are often used to enable and improve certain functions on our website. If you choose to switch certain cookies off, it is likely to affect the user experience.
Please note that even if you opt-out of interest-based advertising by a third party, these tracking technologies may still collect data for other purposes including analytics and you will still see ads from us, but the ads will not be targeted based on behavioral information about you and may therefore be less relevant to you and your interests.
To successfully opt out, you must have cookies enabled in your web browser (see your browser's instructions for information on cookies and how to enable them). Your opt-out only applies to the web browser you use so you must opt-out of each web browser on each computer you use. Once you opt out, if you delete your browser's saved cookies, you will need to opt-out again.
In this Supplemental US State Privacy Law Notice, we, Tapestry, Inc., disclose information about our data processing practices as required by US state privacy laws including the California Consumer Privacy Act of 2018 ("CCPA") as amended by the California Privacy Rights Act ("CPRA"), the Virginia Consumer Data Protection Act ("VCDPA"), the Connecticut Privacy Act ("CTPA"), the Colorado Privacy Act ("CoPA") and the Utah Consumer Privacy Act ("UCPA") (collectively, "US State Privacy Laws").
US State Privacy Laws protect residents, from their respective states, as "consumers" with respect to their personal information, although a number of exceptions apply. As a result, the Supplemental US State Privacy Law Notice and relevant State Privacy Rights subsections below may not apply when they restrict our ability to comply with a court order or regulator with competent authority, federal, state or local laws, and cooperation with law enforcement, exercise of our legal claims, or collection or use of de-identified information. Some of the State Privacy Rights are specific to a particular state and may not apply to you.
We have set out below the categories of personal information and sensitive personal information we have collected about US residents in the preceding 12 months and describe, for each category of personal information and/or sensitive personal information collected, the business or commercial purposes for which the information was collected. Each of the categories of personal information listed in the table(s) are collected directly from consumers. Each of the categories of personal information in the table may also be shared with the following categories of third parties: (i) our Service providers and business partners, including those listed at Section 3 above, (ii) Government entities as required by applicable law, (iii) other recipients at your discretion or with your consent, or (iv) Third parties in the event of a proposed or actual business transaction involving all or any portion of our business.
Additional information about sales of information can be found below the table.
Personal Information
Category of personal information:
We collected such personal information for the following purposes:
How long will we retain your personal information?
Identifiers such as a real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, or other similar identifiers.
We may use this information for any of the purposes described in Section 2 above.
We retain this information as long as reasonably necessary to fulfil the purposes described in Section 2 and to comply with applicable laws and regulations. Criteria used to determine the retention period include: - whether your account remains active and you continue to order products, participate in clienteling or marketing initiatives, and otherwise interact with our online store.
Categories of personal information described in subdivision (e) of Section 1798.80 of the California Civil Code, including name, signature, address, telephone number, passport number, and credit card number, debit card number, or any other financial information.
We may use this information for any of the purposes described in Section 2 above.
We retain this information as long as reasonably necessary to process payments, fulfil your
order, or process returns, and comply with applicable laws and regulations. Criteria used to
determine the retention period include:
- whether you have made recent payments or have outstanding payments due; and
- whether you have purchased products eligible for returns.
Characteristics of protected classifications under California or federal law; namely, gender and age.
We use this information to better understand our clientele for example when joining our clienteling program.
We retain this information as long as reasonably necessary to provide you with access to our
various programs and initiatives, to book your appointments, and enrol you in our gift
registries and other features of our online store and comply with applicable laws and
regulations. Criteria to determine the retention period include:
- whether you currently participate in or remain eligible for our clienteling program;
- whether you have an existing in-store appointment or event; and
- whether you have signed up for or are eligible to join our gift registry, wish lists, or
closet features of our online store.
Commercial information, including records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
We use this information to fulfil your order, manage consumers' online account with us, personalize and optimize consumers' shopping experience with us (for example, letting you know when a favorite product is back in stock, recording certain information from past purchases which can be used in future purchases such as preferred address and favorite store locations), provide consumers with customer care, and customize a product per a consumer's specific request.
We retain this information as long as reasonably necessary to fulfil your order, customize your
purchases based on your specific requests, deliver products to your desired store location,
provide you with customer care, and comply with applicable laws and regulations. Criteria used
to determine the retention period include:
- whether you have recently placed an order with specific customization requests;
- whether you have recently requested customer care or other assistance; and
- whether you have established a preferred shipping address and/or favourite store location.
Internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement.
We may use this information for any of the purposes described in Section 2 above.
We retain this information as long as reasonably necessary to optimize our online services to and
for you; provide you with customer service and technical assistance; to generally develop and
improve our products and services; and comply with applicable laws and regulations. Criteria to
determine the retention period include:
- whether you recently visited our website and searched for certain products, interacted with
our customer service, and/or engaged with a certain advertisement on our website.
Audio, electronic, visual, or similar information.
We use audio, visual or similar information that you may voluntarily provide in connection with customer care inquiries or when you engage with our social media initiatives.
We retain this information as long as reasonably necessary to ensure your customer care inquiries
are documented and answered and/or ensure your continued participation in our social media
initiatives and comply with applicable laws and regulations. Criteria to determine the retention
period include:
- whether you recently called or otherwise engaged with our customer care team and have an
outstanding or incomplete customer service request or action item; and
- whether you are an active customer and recently engaged in a social media initiative or
currently participate in a social media initiative.
Inferences drawn from any of the information identified in this subdivision to create a profile about a consumer reflecting the consumer's preferences, characteristics and attitudes.
We use such information to personalize and optimize consumers' shopping experience with us, enable consumers to use our "wish list" features online, tailor our clienteling and marketing efforts, and develop and improve our products and services.
We retain this information as long as reasonably necessary to maintain and improve your
preferences, characteristics, and attitudes based on your "wish list", send you clienteling and
marketing materials tailored to your interests, and comply with applicable laws and regulations.
Criteria to determine the retention period include:
- whether you have an active "wish list" with us; and
- whether you have recently purchased products or used our online services that may change your
preferences.
Sensitive Personal Information
In addition to the categories of personal information listed above, we also occasionally collect categories of "sensitive personal information," as defined by US privacy laws, which are special categories of personal information that reveal data about your identity, racial or ethnic origin, precise geolocation, and/or other sensitive data types. You have the ability to opt-out of the use and disclosure of your sensitive personal information using the mechanisms described in this Privacy Notice. Under certain laws, consumers have a right to limit use and disclosure of sensitive personal information to certain enumerated business purposes. If you wish to request this limitation, please contact us using the information provided in Section 8.
Category of sensitive personal information
We collected such sensitive personal information for the following purposes:
How long will we retain your sensitive personal information?
Government Identifier(s) such as social security, driver's license, state identification card, or passport number.
We may collect, use, or disclose this information in order to onboard our independent suppliers during the procurement process. We do NOT collect, use, or disclose this information as it pertains to customers.
We retain this information as long as reasonably necessary to onboard our independent suppliers, as part of our supplier diversity program, and to comply with applicable laws and regulations.
Racial or ethnic origin.
We collect this information as part of our supplier procurement process, including to evaluate the supplier's eligibility for our diversity program. We may also collect this information when provided to us by you in order to analyse trends and improve your preferences and customer profile.
We retain this information as long as reasonably necessary to procure diverse suppliers, maintain and improve your customer profile and preferences, and comply with applicable laws and regulations.
Data pertaining to children under the age 13.
We may collect this information if you provide the name of your child when using our clientelling applications.
We retain this information as long as reasonably necessary to provide you with access to our various clientelling applications you may use for your children, and to comply with applicable laws and regulations.
Geolocation data.
We may use this information to enable consumers to view nearby stores, to book appointments and customer targeting, to evaluate distances from stores and distribution centers.
We retain this information as long as reasonably necessary to show you nearby stores, help you
book appointments, allow you to see distances from stores and distribution centres, and comply
with applicable laws and regulations. Criteria to determine the retention period include:
- whether you are an active customer and have an upcoming appointment or an upcoming order
arriving at a nearby store or distribution center.
Precise geolocation data such as any data that is derived from a device and that is used or intended to be used to locate a consumer within a geographic area that is equal to or less than the area of a circle with a radius of 1,850 feet.
We may collect this information from you to display the nearest available store with inventory you are interested in, to help you book an appointment, and to deliver clienteling and marketing materials tailored to your location.
We retain this information as long as reasonably necessary to help you find nearby stores and inventory, book an appointment, send you clienteling and marketing materials based on your location, and to comply with applicable laws and regulations.
Over the past 12 months, we also used the categories of personal information listed above as necessary to fulfil the General Processing Purposes described in Section 2 of this Notice above.
During the past 12 months, we shared certain categories of personal information about California residents with third parties and business partners in a manner that may constitute a "sale" under the CCPA, as described below:
We do not sell personal information of minors under 16 years of age without affirmative authorization.
Residents from California, Virginia, Colorado, Connecticut, and Utah have the following rights:
If you submit a request to exercise your rights pursuant to this US State Privacy Law Notice, we may ask that you provide certain information to verify your identity. If you have a password-protected account with us, we may verify your identity through our existing authentication practices for your account. The information that we ask you to provide to verify your identity will depend on your prior interactions with us and the sensitivity of the personal information at issue. We will respond to your request in accordance with applicable law. If we deny your request, we will explain why.
You can designate an authorized agent to make a request on your behalf if:
If you use an authorized agent to submit a request to exercise your right to know, right to opt-out of the "sale" of your personal information, or your right to request deletion, please have the authorized agent take the following steps in addition to the steps described earlier:
California residents are entitled once per year to request and obtain certain information regarding our disclosure, if any, of your personally identifiable information to third parties for their direct marketing purposes during the immediately prior calendar year. To make such a request, please send an email to [email protected] with your full name, email address, and postal address in your message. In response to your request, we will provide you with a notice describing the cost-free means to opt-out of our sharing your personally identifiable information with third parties with whom we do not share the same brand name, if the third party will use it for their direct marketing purposes.