Here's how you can showcase your problem-solving skills in a Patient Advocacy interview.
As a patient advocate, you're tasked with navigating complex healthcare systems to ensure patients receive the care they need. Your problem-solving skills are crucial in this role, especially when it comes to advocating for patients' rights and needs. When interviewing for a patient advocacy position, it's important to demonstrate these skills effectively. Here's how you can showcase your problem-solving prowess during the interview process.
In patient advocacy, understanding patient issues is fundamental. When discussing your problem-solving skills in an interview, talk about how you assess and comprehend a patient's needs and concerns. Explain your approach to gathering information, such as medical history or insurance details, and how you use this to form a clear picture of the situation. This shows your capacity to identify the root of a problem, which is the first step in resolving it.
-
Hamze Salhab
MSF International Mobile Staff | Registered Nurse | Emergency Specialist | Patient Safety Specialist
When showcasing your problem-solving skills in a patient advocacy interview, it's crucial to demonstrate your ability to thoroughly understand the issues at hand. Provide examples of how you gather information, ask clarifying questions, and analyze the root causes of problems. Highlight your active listening skills and your commitment to understanding the patient's perspective.
-
Alyssa Dini
I am an RN, BSN and Personal Healthcare Coach. I get the ”chronic condition,” CHF, eliminated by armoring you with the care plan you are unaware exists and has been robbing you of living.
An example I’ve seen while working in a Magnet Hospital, nationally known heart failure unit was the treatment and length of stay, complete treatment of those patients with a non-Medicaid or Medicare insurance vs. one with a private insurance company, apparently higher income, and more educated visitors with them had all the checkmarks+ in their care. A lower income or unemployed patient was treated by nurses 100% differently and cut more corners as well as more likely to be called frequent flyers because of readmissions that made the staff recognize them and formed an attitude their conditions and forming co-morbities were a direct reflection of the education they’ve received from the doctors and amount of time nurses spent with them.
Creativity in problem-solving can set you apart in patient advocacy. Discuss instances where you thought outside the box to overcome obstacles. Whether it was finding an alternative treatment plan that was more affordable for a patient or navigating bureaucratic hurdles to expedite care, your ability to innovate under pressure is invaluable. Illustrate how your creative solutions have positively impacted patient outcomes.
-
Alyssa Dini
I am an RN, BSN and Personal Healthcare Coach. I get the ”chronic condition,” CHF, eliminated by armoring you with the care plan you are unaware exists and has been robbing you of living.
I was appalled at the fact when a patient did not know their dx let alone the amount of 2000 mg limit of salt and their individual daily liquid intake or diet type. Each patient has in their care plan 20 minutes of education on diet and activity. I never saw a nurse perform this part of their care plan resulting in worsened health. Maybe it was because they were understaffed because a unit of that acuity and are hired to care for a maximum four patients at time but never was there a day no one had less than five patients assigned to them. Six patients happened occasionally but this was a very dangerous, and inability to properly care fore these patients. As Safety Chair I implemented a program no one went over 15 min. w/o being checked on.
Patient advocacy often involves teamwork. Highlight your experiences in collaborating with healthcare professionals, insurance companies, and other stakeholders to solve patient issues. Describe how you communicate effectively, respect different viewpoints, and work towards a consensus. This not only showcases your problem-solving skills but also your ability to work harmoniously within a team for the benefit of patients.
After implementing a solution, analyzing the results is key to effective problem-solving. In your interview, talk about how you evaluate the outcomes of your interventions. Discuss what metrics or feedback you use to assess success and how you adjust your approach if the results aren't satisfactory. This demonstrates a commitment to continuous improvement and accountability in your advocacy work.
Emotional intelligence is a critical component of patient advocacy. Your ability to empathize with patients and understand their emotional responses can greatly aid in problem-solving. Share how you've used emotional intelligence to navigate difficult conversations and how it has helped you to find solutions that are not only practical but also sensitive to the patient's emotional state.
-
Eva Dias Costa
PhD, LLM, JD, University Professor, Arbitrator, Researcher, Consultant, Lawyer
Emotional intelligence is a vital aspect of patient advocacy, enabling advocates to empathize with patients and understand their emotional responses. For example, when a patient was anxious about a new diagnosis, I listened actively and validated their feelings, which helped build trust. By using reflective listening and maintaining a compassionate demeanour, I guided the patient through their treatment options, ensuring the decision was both practical and aligned with their emotional needs.
Lastly, being proactive is a vital problem-solving skill in patient advocacy. Explain how you anticipate potential issues and take steps to prevent them before they escalate. Discuss your strategies for staying informed about changes in healthcare regulations or insurance policies that could affect your patients. This proactive mindset demonstrates foresight and a dedication to ensuring the best possible outcomes for those you advocate for.
-
Hamze Salhab
MSF International Mobile Staff | Registered Nurse | Emergency Specialist | Patient Safety Specialist
When showcasing your problem-solving skills in a patient advocacy interview, also consider: Providing specific, concrete examples that illustrate your skills in action Tailoring your responses to the specific needs and challenges of the organization Highlighting your ability to prioritize and make decisions in high-pressure situations Demonstrating your commitment to ongoing learning and professional development Emphasizing your passion for patient advocacy and your desire to make a positive impact
-
Bethany Safadi
Executive Director at Devotion Hospice, LLC
I will always go back to "meet them where they are at". Not just the patient but anyone involved. We need to be able to step back, gather facts and present the facts in a clear, easy to understand way. We need to be sure what we are addressing the patients needs, goal and wishes. Often times people that are recommending treatments/care/etc are recommending what is best for the disease/problem. They are truly coming from a place of care and concern. Even with that being true, it may not be what is right for the patient. We need to be able to educate to their level of understanding and listen to understand all sides!
Rate this article
More relevant reading
-
Patient AdvocacyHere's how you can spot and capitalize on new business opportunities in Patient Advocacy.
-
Patient AdvocacyWhat are the best ways to highlight your skills when applying for a Patient Advocacy promotion?
-
HealthcareHow can you measure patient satisfaction with advocacy programs?
-
Case ManagementHere's how you can enhance patient advocacy as a case manager by mastering key skills.