How can you diffuse tension in a group setting?

First step is to hear it out from the warring factions. Give them your attention as a leader and hear them out. Once they have spoken and if it is a personal issue then it needs to be addressed right there so that it does not escalate any further. If it is an intellectual or work related issue or any other disagreement then it can be resolved with further rounds of discussion and bringing them on a common ground so that issue is resolved and it leads to better bonding and collaboration. It's to be made sure that the members continue to collaborate in intellectual capacity post the conflict and not get carried away on their egos which could jeopardize the relationship and loss of productivity.

Diffusing tension in a collection setting calls for empathy, persistence, and skillful conversation. Start with the aid of acknowledging the anxiety without escalating it. Encourage open dialogue by using actively being attentive to all people's attitude. Use humor or light-heartedness to ease the mood when suitable. Redirect the focus in the direction of a commonplace intention or shared pursuits to foster team spirit. Finally, provide solutions or compromises to cope with the underlying troubles.

Sources can be many, either intra groups conflicts, difference in working style, differences in psychology, lack of coordination, inadequate communication etc. By understanding the reasons, one can identify best possible practices to reduce it drastically.

Identifying the source of tension involves understanding the underlying issues causing friction within the group. For example, if there's conflict arising from differing work styles, address it by facilitating a discussion to uncover individual preferences and find common ground. By pinpointing the root cause, you can effectively address and resolve tensions before they escalate.

Acknowledge Emotions: Start by recognizing the tension without judgment. Validate individuals' feelings to show empathy and understanding.

Make conflict feel like a normal thing that happens, and not something to be feared. Have the group tune in to when they are feeling or notice tension. Get the group feeling safe to call it out without blame or judgement. Help team members articulate issues with respect and curiosity. Support members in owning their feelings and behaviors. Help the group move through this together.

Comparo esse processo com um carro. Quando o carro começa a dar sinais que pode ter um problema, se você levar ele no mecânico, sairá muito mais barato a resolução do que se esperar realmente algo quebrar. Nos momentos de tensão, uma vez mapeados a origem e o catalisador, desconstrua o que causou e o que está acelerando, mude o foco e permita a construção de soluções a partir disso (fazer do limão, limonada).

Positive reinforcement and recognition involve acknowledging and appreciating the efforts and achievements of individuals within the group, which can help diffuse tension. For example, in a team meeting, publicly praise a team member for their exceptional contribution or idea. This recognition not only boosts morale but also encourages collaboration and reduces friction within the group.

Use Humor Wisely: Injecting appropriate humor can lighten the mood and break the tension. However, be mindful of sensitivities and avoid jokes that may offend.