How can you show empathy to clients who are frustrated with your company's services?
Interpersonal communication is a key skill when dealing with clients, especially those who are frustrated with your company's services. It's essential to understand that when a client is upset, it's often not just about the service but also about feeling unheard or unvalued. Your ability to show empathy can turn a negative situation into an opportunity for building a stronger relationship with the client. Empathy involves listening, understanding, and genuinely responding to the concerns and feelings of others. In this article, you'll discover how to effectively demonstrate empathy to clients who may be disappointed or angry, ensuring they feel supported and valued, even in the face of challenges.
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RANJIT SANDILYADeputy Registrar @ Banaras Hindu University | PhD Scholar in Supply Chain Management, MBA, DIP IN BANKING & FINANCE…
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Gabriel Cardona🎯 Expert en recrutement | +250 recrutements réussis 🔥
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CA Nitesh JainSenior Risk and Assurance Auditor (Internal Audit) at Jabil Group | Ex-Kirloskar Oil Engines Group | Ex - Anand Group |…