How do you handle feedback and complaints from learners and clients regarding training quality?
As a training and development professional, you know that feedback and complaints are inevitable parts of your job. Whether you design, deliver, or evaluate training programs, you need to handle them effectively and professionally. Feedback and complaints can help you improve your training quality, identify gaps and needs, and build trust and rapport with your learners and clients. However, they can also be challenging, stressful, and demotivating if you don't have a clear and consistent process for dealing with them. In this article, we will share some tips and best practices on how to handle feedback and complaints from learners and clients regarding training quality.