A lead shows interest but goes silent. How can you reignite the conversation in Automotive Sales?

Pick up the phone call them tell them why your calling. No is the 2nd best answer Usually it hides an objection solve it and you may have sold a car!

First, try a quick email saying something like, "Hi [Lead Name], just following up on our chat about the [Car Model]. I wanted to see if you had any questions or if there's anything else I can help you with in finding your perfect car!" It's a follow-up that shows you're still there to assist. In addition to the email, a friendly call can be even more effective. Aim for at least two calls a week until you connect. Keep the calls short and positive! If you do reach them and they mention a reason that suggests the deal might be off the table, don't be discouraged. Thank them for their time and politely ask if they know anyone else who might be interested in a new car. Remember, a friendly and helpful approach goes a long way!

Reconnect with silent leads respectfully by waiting an appropriate time, personalizing your message, adding value, using multiple channels, asking open-ended questions, showing empathy, and including a clear call to action.

Video, Video, Video Phone calls are great if they want to be called and if they answer. But are your tasks adding value to the customer?

When you connect with a client on the phone, focus on understanding their needs. Ask them what's important to them in a car. If something you mention doesn't quite fit, don't worry! Suggest other options that might be a better match. The key is to show them the value of each feature and how it makes car ownership enjoyable. Remember, presenting value is a powerful sales tool!

1. Send a friendly follow-up message: "Hi again! Wanted to check in and see if you had any further questions about our three-wheelers. We've had some exciting updates lately!" 2. Highlight a special offer or promotion: "Exclusive deal for you! We're offering a limited-time discount on our three-wheelers. Interested in learning more?" 3. Ask about their current needs: "How's your transportation situation currently? Do you still have a need for a reliable three-wheeler?" 4. Share a relevant testimonial or success story: "Our three-wheelers have been making a real difference for people like you! Check out this recent customer success story: [share link or quote]"

Providing valuable, relevant information—such as updates on new models, financing options, or promotions—demonstrates your commitment to the lead's needs, builds trust, and can rekindle their interest.

Patience is a virtue that will not go unappreciated by your customers. Avoiding high-pressure tactics will go a long way towards establishing trust. A smile, handshake and business card reinforces appreciation for the time spent viewing and discussing inventory and can generate future leads even if a sale can't be made that day.

Acknowledging that a lead may be silent due to personal reasons and showing empathy in your follow-ups can build trust and keep the relationship open for future opportunities.

You want to structure a deal that works for your customer. Pressuring a customer to commit to a sale (particularly a finance deal) they aren't feeling good about will negatively impact your business, whether through missed payments or unfavorable feedback.

One thing I’ve found helpful is asking for feedback, it gives a better idea as to what challenges a prospect might have. This will guide your decision.

One time at work, I found that directly asking for feedback when a lead went silent, as suggested in forums and through my own experience, effectively demonstrated attentiveness and often revived the conversation.

Yes we can ask them for feedback and we can ask for references too because we have already invested time on it and if Clinet is impressed with the product they will definitely going to give the refrence

Lead with your inventory first. Know your brand and your target customer. Spend time learning your product so you have multiple points of engagement when pursuing leads.

Connect a different way. A personalized short video may be a way to get through all the other voicemails & texts. Seeing your face makes a difference.

Do donuts with said car in front of the lead's house make them realize their inner child just wants to have fun while they still can.