What do you do if conflicts arise while advocating for patients?

I stop talking, sit down and ask the patient and caregiver if present what they are looking for. Typically I find that they may have seen so many other people or specialists in addition to me they are just in need of clarification and mutually agreed upon direction. I help paint the picture of how to get to their goal, if that doesn't work I try another way etc and in each scenario discuss what is needed to reach their desired outcome and then provide them written instructions on what was discussed when they go home. re-evaluate each time. I have had years of success. People want to be heard and know that in listening, what they say matters and is part of the planning.

In the realm of patient advocacy, where conflicts seem ever-present, my approach is always to anticipate the unexpected and remain prepared for any scenario. When I notice tensions beginning to rise, I make it a point to intervene early, aiming to de-escalate the situation. For instance, I might ask, "Can you help me understand what's causing your concern?" to open up a dialogue and get to the heart of the issue. Alternatively, if resistance to a care plan becomes apparent, I could say, "Let's explore what aspects of this plan feel unaligned with your needs or expectations." These prompts are designed to acknowledge the conflict directly and invite all parties to share their perspectives, setting the stage for a constructive resolution.

Stay calm. Be responsive and understanding. Dont hide behind authority. If there are witnesses, have your own. Make a memo afterwards.

When you are presented with conflict, it is crucial to stay calm and consider all the facts. Empathizing with patients helps them trust their healthcare providers and can improve relationships. Address the issue and create a comfortable environment for giving and receiving feedback.

Ask your Brain? Depends up on how intelligent you are. Depends up on how you are good in Problem Solving.How passionate you are. Decides if you are working for dollars or you have a calling to take care of the sick and suffering.

It's important to advocate the rights of patients with a clear objective and at the time of any conflict raised between providers and patients then rationale thinking is must

I seek compromises that address the needs of the patients while taking into account the conflicting parties. If necessary, I involve mediators or neutral third parties to facilitate an impartial resolution of the conflict.

Staying objective while also getting to the point without beating around the bush is a the fundamental keystone of managing conflict. Acting without thinking leads to problems and irreparable damage.

I have always found to ask each side how they would solve the problem if they were on the other side of the problem it will stop and make them think about it from another side not just the way they want to have the out come

It's very important to be objective with yourself and the customer. Have empathy. If we find that we are losing our objectivity, it is essential to advise the client to find another lawyer.

Effective communication is vital in patient advocacy, especially when resolving conflicts. I strive to express concerns and suggestions clearly, emphasizing, "Let's find a middle ground that respects the patient's needs," to encourage collaborative dialogue. Actively listening, I often say, "I value your perspective; could you explain further so we fully understand each other?" to ensure all voices are heard. When articulating the patient's preferences, I might add, "How can we adjust our approach to better align with what the patient values most?" These methods help de-escalate tensions and foster a productive path forward, grounded in mutual respect and understanding.

Active listening is pivotal, listen to the patients, take on board what they are saying but also giving them the time and space in order to have the conversation. Maintain professionalism at all times and neutrality.

I communicate clearly and transparently with all parties to maintain an open dialogue. If needed, I may consider appealing to higher authorities or competent bodies to resolve the conflict in a more formal manner.

Communication whilst also rectifying where the issue originated is very important because this helps us tackle obstacles more effectively in life.

My primary goal is to ensure the protection and defense of the interests of the patients while seeking constructive solutions to resolve conflicts in an ethical and respectful manner.

Keep in mind the patient’s needs are primary and staff must work within those confines. Talk to both parties to find a common goal and solution.

The interesting thing about being up to date on patient's rights is that it allows you to be a more formidable and informed advocate. This knowledge equips you to navigate the complexities of healthcare systems with confidence, ensuring that you can effectively challenge decisions or practices that may not be in the best interest of the patient. It also empowers you to educate patients and their families about their rights, enabling them to be active participants in their care. Moreover, being well-versed in patient's rights keeps you ahead in advocating for necessary changes in policies or procedures, contributing to broader improvements in healthcare advocacy and patient care standards.

Policies can, and should, be reviewed for possible revisions. Paper policies are just that and shouldn’t be the only way to make decisions.

Acrescentaria que sempre devemos conhecer os direitos e os deveres também. Trata-se de uma via de mão dupla. Cobrar o que é correto, exige-me que eu saiba o que eu preciso entregar e o que é realmente o meu direito. Como defensores, devemos estar atentos aos direitos até mesmo para que possamos fazer valer aquilo que realmente deve ser praticado e ofertado ao paciente.

Coincidentemente hace dos días en una conversación sobre los derechos de una persona con enfermedad terminal con las personas que lo cuidan y que se ven muy agotadas mental y físicamente, pensé en hacer una iniciativa sobre los derechos del cuidador, es menester de las autoridades correspondientes darle la opción de internar en una institución a un paciente terminal, porque se puede dar el caso de tener dos o tres pacientes colapsados por no preveer estas situaciones. Cuando has llegado más alla de lo humanamente posible en el cuidado de una persona con enfermedad terminal, necesariamente debe optarse por "liberar" y sustituir al o los cuidadores (familiares) por personal especializado, para no lamentar después enfermos por estrés crónico.

I believe that it is necessary to implement policies so that the EPS and IPS companies providing health services in my country, Colombia, are more efficient when it comes to making known the rights and duties of users or PATIENTS. These are limited to the typical boring and bland primer, they do not creatively promote content to transmit on social networks, and that the rights of the patients are very clear and understandable to everyone, this would be a more inclusive way of developing medical work, and at the same time it would give the patient more opportunity to know their duties and rights.

La inteligencia emocional es "el arte de la paciencia" y es vital para resolver o mediar en un conflicto donde las situaciones son elevadamente "desquiciantes" más en aspectos de enfermedades por lo delicado del tema, saber que alguien está deteriorado en su salud es algo que impacta y más si es un familiar o amigo, se debe tener esta cualidad "inteligencia emocional" para saber sobre todo escuchar que es lo que necesita la persona enferma, al conversar tratar de alejar lo más posible relacionado con el tema y recordar todo lo que emocionalmente lo distraiga y lo lleve a un estado se tranquilidad.

Emotional intelligence is very important because empathizing with someone when they are not feeling okay requires a certain level of life experience and a good heart.

Having others acknowledge and understand what the patient is going through allows that person to become empathetic and put themselves into the patients shoes. Communicating clearly and speaking respectfully is also another key to advocating appropriately and with purpose.

Empathy and support for your patients are extremely important at all times in a clinical setting. Try and keep personal emotions out of issues that may arise, but also being open to potential issues, be an active listener and give the patients the time that they deserve. In doing so you will develop an open and trusting relationship

I feel emotional intelligence is most important. If you can connect with or read the emotions of who you're communicating with you may be able to better navigate how to get them to see the patient's point of view. It helps to understand where they are emotionally when there's a conflict so you can find another way to approach them and help them be more receptive.

It's important to be courteous and make an effort to understand others' perspectives, respecting their opinions even when you disagree. Aim to explain your viewpoint clearly, backing it up with concrete evidence.

Debemos hacer hincapié en los derechos de los cuidadores, debemos de buscar ponerlos en ley como los derechos de los pacientes, no es justo ni humano que se perjudiquen más vidas porque un paciente terminal no quiera ser internado, siempre será mejor que este en cuidado se personal especializado que en cuidado de familiares, en este momento si el paciente terminal no quiere ser hospitalizado o internado en una institución al avanzar su enfermedad está enfermando a la familia psicológica, mental y físicamente esta situación debe acabarse. No tiene porque enfermarse más gente por una que no tiene cura, la humanidad se necesita también con los vivos que sufren las consecuencias de la negativa de un paciente terminal a internarse.