What are some ways to create a personalized guest experience for special occasions?

The mantra of guest satisfaction for me has always been 3 things. 1. Genuine intentions 2. Warmth of welcome 3. Personalization and say no more!

When guests choose you to celebrate a special occasion, means they choose you amongst many others to engrave great moments in their memories. Therefore, their experience has to be taken care of from the beginning of the journey. The most important thing that we must do to deliver a meaningful experience is the pre arrival detailing. Go on research and study well what their hoppies are. What are they interesting at. Check the best picture they have together on social media. See what the previous resorts or hotels they stayed at before to learn about their expectations. Drop a nice email telling them how thankful and excited you are to have them soon. Upgrade them if you can to make it as special as you can.

No printed photo -cake , it's been overdone to a point that the pictures are picked for FB and they embarrass the guest instead of impressing them, I think spontaneous gesture would work best when the moment you know of a celebration you do something nice for them and thats priceless

Sometimes people mistakenly think that knowing the clients or guests is something one-time. Something that has a clear beginning and end. But in reality, in the hospitality industry, knowing your clients is a constant and dynamic process. It involves continuous communication with them. What do we do to gather as much information as possible about our client's preferences, wishes, and expectations? In two words, it looks like this: 1. Initial Conversation 2. Initial proposal about all major aspects of the event 3. Feedback from the client 4. Detailed questionnaire based on the feedback 5. Adjusted proposal 6. Again feedback and again adjusted proposal. In this way, your personalized service will exceed the client's expectations!

To create a personalized guest experience , one should know the guest first , guest's likes , dis likes , preferences , allergens Once you know your guest , then create a tailor made amenities to wow the guest. One of a differently able guest came to our beach resort , he was sad as he couldn't able to touch ocean water , we made a special wooden ramp for him to access beach on his own and feel the sparkling blue ocean water. It was a life time memory created to celebrate on his special occasion. In simple words , if you own your guest you can end up creating magical experience with simple act .

The anticipation process starts from the initial bookings of clients: 1. Which concept of hotel & and venue do they choose? This tells a lot about the character of the client. There are party hotels, boutique luxury hotels, exclusive secluded hotels, and active mass hotels. Their choice provides an important understanding of their mentality, wishes, and needs. 2. What is the event concept they want to organize? There are events with live DJs and events with classical live music. This tells you a lot about your client's preferences, expectations, and needs. 3. Social and mass media will give you additional information about their lifestyle and mentality. There are many other ways to understand the needs and expectations of clients.

Great guest experience fall in details . Knowing your guests , their likes , special occasions, preferences not by informed by them , but identified by team will be a major plus. Training and empowering our team members on details will turn around the whole performance of the team as well as the organization.

To create a personalized guest experience for special occasions, anticipate their needs by being proactive and attentive. Use data and technology to predict their needs, such as sending pre-arrival emails and offering online check-in. Train your staff to be observant and responsive to guests' cues, preferences, and interests. Anticipating their needs shows that you care and enhances the overall guest experience.

Delivering personalised experiences requires being sensitive and cautious yet be able to create a memories to cherish: 1. Checking guest's professional and personal background. 2. Finding out Likes and dislikes from past stays, current stay feedbacks and interactions during stays or Social media. 3. Observations of team during the stay. After doing above exercise a personalised experience, amenities or special requirement arrangement can be made.

Anticipating guests’ needs starts in the planning stages - of menu development, restaurant design. This is why R&D is vital in our industry. You want to know how a guest will feel eating that new dish from different tableware? Cook it, plate it, experience eating it. You’ll know what to anticipate, and have it ready for them at the exact moment they need it. Training your staff on how to read guests and what to look for is an absolute must. When it comes to training, we often overlook one very important detail: if the employee has never dined in our establishment, they don’t know what it feels like to be a guest in our house. Having staff experience the steps of service from the guest point of view can be pivotal in up-leveling service.

It's imperative to remember that in the hospitality industry, our clients don't spend money solely for services; they spend money for a unique, unforgettable experience. The easiest way to deliver this experience is through surprises and unexpected gifts. However, in order for your gift to be outstanding, it's crucial to know your client. Below is a list of some of our recent gifts. As you can understand, these were entirely different individuals: - A very rare vinyl LP of Miles Davis - Bottle of exclusive Dominican rum - Private excursion on a helicopter with a private lunch on a secluded island - Bottle of fine champagne during transfer - VIP arrival assistance at the airport And so on.

Last at the Serena hotel in Kampala, Uganda, it was my American Christmas season. The hotel rang my room to say they have a special delivery and aksed if it was convenient to deliver to my room. Within 5 minutes, four hotel workers rang a bell, knocked on my door, and surprised me--delighted me with harmonizing three American Christmas caroles. Talk about surprise and delight? There you have it.

Surprise and delight are both considered as emotional feelings which reflect the importance of how you will make your guest feel like. The whole industry is based on the service from a human to a human and this is what makes the big difference and the impact on the guest journey in the hotel

Ditch the swan or birthday message on the bed... A free drink or personal greeting goes further. While I appreciated "Happy Birthday" on my bed...cleaning it up wasn't much fun.

How to create a personalised hotel guests experience for special occasion? Here are my tips: - Offer an upgrade - Personalised welcome amenities - Early check in and late check-out - Flower bouquet or a small orchid that they can take away - Turn down service - Champagne in the room with a note for a non-alcoholic version in request - Bespoke small birthday cake with handwritten note from the director

In the hospitality industry, we are filled with many tasks, but that should be carefully hidden from our guests. They should always receive exclusive attention from us. Before their arrival, during their stay, and after they leave, we have to ensure that they feel like our favourite clients. Here are some tips on how to achieve that: - Before their arrival, subtly reach out to them and inquire about their preferences. For example: "We are working on the menu and would like to ensure it aligns with their preferences." - During their stay, always provide them with exclusive attention and make them feel important. - After their leave, we can send them a thank-you note along with an exclusive gift card for their next visit with us.

Engaging with guests is an essential step in creating a personalized guest experience for special occasions. By building rapport and trust, you can make your guests feel valued and appreciated. Communication and technology play a crucial role in this process. Sending follow-up emails, seeking feedback, expressing gratitude for their stay, and inviting them to join loyalty programs or social media channels are effective ways to engage with guests. Additionally, encouraging your staff to interact with guests in a friendly and professional manner, by using their names, remembering preferences, and sharing stories or insights, can further enhance the guest experience.

Engaging with the guest is an amazing step to create personalized guest experience. You need to know your guest well so that you can create or think something special for them. Once you engaged enough and know your guest well, you will start to understand their expectations and you will be able to see from their emotional level. Before they tell their requests, you will anticipate their needs and you will get it done. A small conversation between you and your customer can give you an idea to touch their soul. Once you engaged with your customer, they will give you some details that they don't even think that you will surprise them, will surprise them at the end of the day!

As the symphony of service hums fervently around them, some guests watch in amazement at the dance we do. Others will be completely engrossed in conversation with their companions. No matter how busy we may be, our priority is always to have each guest leave feeling they were the most important person in the room. I call it the snow globe effect. As the dining room swirls around you, you are so completely in that moment and in that bubble with the guest(s) you’re speaking with, it’s as if time has nearly stopped, and every ounce of your attention appears to be focused solely on them. Guests can feel that energy - that stillness we create only for them - it impacts them, and leaves a lasting impression.

Build rapport and trust with your guests, and make them feel valued and appreciated. This will create a more personal and memorable experience for them.

In our days personalized and tailored services are highly appreciated. Depending on your company's level of development, and technical and material capabilities, it's crucial to create personalized and customized perks for our clients. Even the most modest companies can achieve this. For instance, at the very beginning of our company's journey, we simply met our clients at the airport with coconuts engraved with their names. It didn't require significant expenses, but the reaction from our clients greatly exceeded our expenses by a million times. So, the most important thing is to think about personalization and surprises! Each company can find its own way to do this.

Personalised is the term in today's trend, Whatever we do must have an end result whether product or services. Customisation of both as per liking of customer is the demand. The solution has to be quick and quality one. Value for money has to be felt.

When a guest gets married and I take care of them I like to send them a 1-year anniversary card with a gift card to come in and see us.

Hotels have a beautiful opportunity here. Ensuring notes are shared and guest briefings are held across all outlets is crucial. It can be as simple as the restaurant server welcoming them in from wherever they’re from. Have a team member who’s originally from that place? They’re up to bat! Engaging them with a little piece of home can make a lasting impression. Learn they dined at another restaurant last night? Ask them about their experience. Yes - ask about how much they enjoyed your “competition.” Did a staff member dine or work there previously who can have an engaging conversation about the establishment? Go for it. There’s no prize in being too proud to speak positively about other establishments. We’re all foodies, after all.

Elevating guest experiences to new heights involves personalizing their entire journey. Integrate systems and platforms to ensure a unified understanding of guest preferences. Offer omnichannel service for a consistent experience across all touchpoints. Use data to provide personalized content and offers, showcasing a deep understanding of individual needs. Align staff and processes to guarantee seamless coordination and collaboration among departments. This holistic approach ensures a memorable and cohesive narrative throughout the guest's stay. How do you implement a seamless and personalized guest journey in your establishment? Share your insights and experiences.

After each event, we should go through a rigorous process of investigating our weak points. Even in very important events, there are sure to be weak points and room for improvement. This is the most crucial part, not only for your future events but also for events that have already passed. Once the group left our country and expressed their happiness with the event, we evaluated and discovered a significant oversight on our part about one service. We contacted them, informed them of the mistake, and offered them a significant discount for that service. They were extremely pleased with our response. Such actions significantly increase trust in your company and help you to increase the level of your exclusive services.

Engaging with your guests will enlighten and inspire you to 'listen' as if they are the only person in the room. Listening is an art. You will learn qickly if your hotel has met and exceeded expectations. The answers to your questions about effective operating and customer care are all around you - simpluy engage, discuss and take their opinions to heart. What's wrong with simply asking, 'how can we improve your stay?" You'd be surprised how important you'll make the guest feel. Efortlessly.

Learning from guests involves gathering insights and feedback to continuously improve your services. Encourage open communication and actively seek feedback on their experiences. Pay attention to reviews, comments, and suggestions, and use this information to identify areas for enhancement. Regularly analyze guest data to understand trends and preferences. By learning from your guests, you can adapt and refine your offerings, ensuring a better and more personalized experience for future visitors. This commitment to continuous improvement is key to maintaining high levels of guest satisfaction and loyalty.

To find success in the hospitality industry, it is crucial to maintain the right motives. Even though the hospitality industry is just another type of business, it's essential to remember that our primary goal is to bring happiness to people and provide them with unique experiences. By keeping this in mind, you will consistently excel in your personalized services and events. If you always prioritize your client's interests and needs, and if you genuinely want to make their stay and moments special and unique, you will become a valuable and reputable symbol of the hospitality industry!

The underlying principle is how your effort is going to make the guest feel. To begin with, know your guest and understand what makes them happy. Be innovative, don’t go with what’s written on a manual. Feelings cannot be created by an SOP

To create loyalty beyond reason you have to create unreasonable hospitality. To do this you have to do prearrival calls to guests. Determine the basic answers of who the guests are and why they are visiting. For example: For a girl's getaway. We discovered they love shopping. We asked their sizes and also husbands sizes and when they arrived in our shops we had items prepared for them to consider specifically for them (and their husbands back home.) You can do this even for something as horrible as people coming in town for a funeral. Think ahead for them and ensure they have items they don’t even think they need. Showing empathy is a staple in unreasonable hospitality.

I believe in the basics of customer service.KISS to me really means Keep It Sweet and Simple.That 1st, initial interaction, is what can make or break the relationship.A guest will immediately form an opinion about the company based on the experience provided by one staff member. That Greeting, That Smile, That Acknowledgement means so much in the hospitality industry. I usually tell my guys, how we all don't wish that we were famous.What does it mean to be famous? It means people know your name wherever you go.In the service delivery industry, you have that opportunity to let people know your name.If you provide that excellent service to guests/customers, they will come back and ask for you.They will talk about you and mention your name .

Be prepared for the unexpected. I remember many times as the Night Manager of the Intercontinental Hyde Park Corner, Park Lane London, back in the early 90,'s, I had to handle many unique requests. A guest once asked for figs at 3 am in the morning. In such a situation, you need to explore all possible ways to find figs and provide them to the guests room ASAP, despite the hotel not have them in stock. This requires creative problem-solving actions. Adapting to unusual requests showcases a commitment to customer service and can turn challenges into opportunities to exceed guest expectations.