Your key client is unhappy with your team's work. How will you turn the situation around?
Discovering that a key client is dissatisfied with your team's work can be a challenging moment for any sales manager. The ability to handle such situations effectively is not just crucial for client retention but also for maintaining your team's morale. As a sales manager, your role involves not only leading your team but also ensuring that your clients' expectations are met and, if possible, exceeded. When faced with dissatisfaction, it's essential to approach the issue with a blend of tact, strategy, and genuine concern for the client's experience.
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Mark GilbertCEO & Partner ATN | Bestselling Author | Global Sales & Marketing Expert | Renowned Speaker| Platform Management…
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Pronita Ganguly ( PRO )Account Manager | Driving Sales Growth with Expertise in Client Relations
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Divyanshu KumarLeading Businesses through Emerging Tech Innovations. #Web3 #Blockchain #ArtificialIntelligence #MachineLearning…