Your team is struggling to connect with clients. How can you make them feel more at ease?

There is a saying. The clients are always right! But the question is why the team is struggling to connect with said clients. Is it what the client is demanding goes beyond the team's expectations, and is the expectation of the team, to deliver on what the client is requesting? If the scope of the project is high, I'll assign two teams. One team during the day, and one team during the night, to bring down stress, appoint team leaders. This assures the client that he or she will get their money's worth and that the project will finish on time.

To make your team feel at ease when struggling to connect with clients, you can implement several strategies: First, you may have to listen them to make them feel heared and supported. You need to schedule regular meetings to discuss challenges, successes, and goals with the team. Promoting bottom-up communication to encourage team members at all levels to share ideas and opinions is also very important. Teach employees to practice patience and empathy when dealing with clients. The employees should also be equipped with the necessary skills required  to deal with clients. It is important to provide training on customer service skills and offer opportunities for continuing education to improve team performance.

Team members must have the patience to listen to what the customer wants, even if it is unrealistic. Human psychology is sometimes, if not mostly, based on people's irrational desires and does not naturally want to be challenged, so you must first listen carefully to what the customer wants.

What this is saying is to validate the client's choice. As an organization, we value the client's experience in knowing what he or she wants. Having shared respect for taste in our brands. In our ability to bring the client's ideas to charisma after a thought-out validation of what works.

Then, after making sure that the customer has finished listing what he wants in the way he wants, you have to take a side to transform the relationship from a salesman to a friend or consultant and start refuting what the customer wants and how we can fulfill his desires even in light of unclear and illogical requests so that the customer understands that what he is asking for is impossible and starts looking for alternatives and most importantly to be satisfied. After this stage, the relationship will turn from a customer and seller relationship to a customer and a safe investor who is afraid of the customer's interests. The communication issue will be completely resolved.

As with all clients, they expect value for money. As an organization providing a service, our work ethic must be clear, and evidence-rich with testimonials of the kind of work we do. Assuring the clients with logical thinking, that we are not AI, but humans. Hence the reason the contract is forged. Mitigating any fall-out on behalf of clients and the organization.

A client may be disgruntled for more than one reason. (1)Overspending, (2)late returns on the project, which the organization said will be in on time. And so on, and so on. So emotions are running high on both sides. And if the organization, is at best in what they do the team by extension will have contingencies in place to subdue emotions that are running high.

In my opinion on creating a supportive and comfortable environment for my team and clients is good. By focusing on creating a welcoming and inclusive atmosphere, building trust through transparency and reliability, providing support and encouragement, fostering a sense of belonging, and actively listening to the needs and feedback of team members and clients, you can indeed create a supportive and comfortable environment. Managing expectations, celebrating achievements, and encouraging self-care further contribute to promoting a positive and relaxed atmosphere. These strategies, rooted in logical reasoning and peer support principles, can help create a supportive and comfortable environment for all involved.