Last updated on Jul 18, 2024

You're struggling with feedback at work. How can you improve your communication skills?

Receiving feedback at work can be challenging, especially when it feels like a critique of your abilities. However, it's an invaluable opportunity for personal and professional growth. To turn feedback into a positive experience, improving your communication skills is key. By actively listening, clarifying your understanding, and expressing your perspective effectively, you can transform feedback sessions into constructive dialogues that propel your career forward. Embrace feedback as a chance to enhance your skills, and you'll find that over time, what once felt like a struggle can become one of your greatest strengths in the workplace.

1 Active Listening

Active listening is more than just hearing words; it's about fully comprehending the message being conveyed. When receiving feedback, focus on the speaker without interrupting. Show that you're engaged by nodding or giving short verbal confirmations. If something isn't clear, ask for examples or further explanation. This demonstrates respect for the speaker's perspective and ensures that you grasp the full context of the feedback, which is critical for your growth.

Add your perspective

Gurjot Brar

Vertical Head & SME @ CloudThat | Cloud Security
Report contribution
Practice active listening by giving your full attention to the person providing feedback. Nod, make eye contact, and show that you're engaged. You might say, "I appreciate your insights. Let me make sure I understand correctly – you're saying that..."

Like
Munish Bakshi - LSSMBB, PRINCE 2, ITIL

SVP Process Excellence & Business Transformation - Teleperformance DIBS
Report contribution
if we are stuck in a feedback loop? Here's how we can improve communication for better results. First, actively listen to feedback, taking notes & asking clarifying questions. Make sure don't get defensive - focus on understanding the message. We should reflect on the feedback, identifying areas for improvement & personal strengths. If something is unclear WE SHOULD seek clarification from the giver. Afterward, thank them for their time & candor. Finally imp is to demonstrate our commitment to improvement by following up and applying the feedback. By adherence of there we can transform feedback into a springboard for improved communication and growth.

Like

2 Clarify Points

Once you've listened, it's important to clarify any points that are unclear. Repeat back what you've heard in your own words to confirm your understanding. This process, often referred to as reflective listening, helps prevent miscommunication and shows that you are taking the feedback seriously. It also gives the speaker a chance to correct any misunderstandings immediately, paving the way for a more productive conversation.

Add your perspective

3 Express Gratitude

Expressing gratitude for feedback, even when it's tough to hear, can foster a positive atmosphere and encourage more open communication. Thank the person for their input and acknowledge the effort it took to provide it. This doesn't mean you have to agree with everything said, but it shows that you value their willingness to help you improve. Gratitude can also make it easier for you to accept constructive criticism and use it to your advantage.

Add your perspective

Gurjot Brar

Vertical Head & SME @ CloudThat | Cloud Security
Report contribution
Try to see things from the feedback giver's perspective. Understanding their viewpoint can help you accept and integrate feedback more effectively. Think, "What they’re saying is meant to help me succeed."

Like

4 Seek Clarification

If certain aspects of the feedback are vague or confusing, don't hesitate to seek clarification. Ask questions that help you understand the specifics of what you can do to improve. This approach shows that you're proactive about your development and committed to making tangible changes based on the feedback you've received. It also helps ensure that you leave the conversation with a clear action plan.

Add your perspective

5 Respond Thoughtfully

When it's your turn to respond, do so thoughtfully and without becoming defensive. If you disagree with some points, explain your perspective calmly and provide context. This can lead to a more in-depth discussion that benefits both parties. Remember, feedback is a two-way street; it's about dialogue and mutual understanding, not just one-sided commentary.

Add your perspective

6 Plan Action

Finally, translate the feedback into an action plan. Identify specific steps you will take to address the areas of improvement highlighted in the feedback. Set achievable goals and timelines for yourself, and if needed, ask for support from your colleagues or supervisors. An action plan not only demonstrates your commitment to personal growth but also turns feedback into a constructive pathway for professional development.

Add your perspective

Gurjot Brar

Vertical Head & SME @ CloudThat | Cloud Security
Report contribution
Take time to reflect on the feedback and create an action plan to address it. Set specific goals and track your progress. For example, "Based on the feedback, I'll focus on improving my presentation skills by practicing twice a week."

Like

You're struggling with feedback at work. How can you improve your communication skills?

1

2

3

4

5

6

1 Active Listening

2 Clarify Points

3 Express Gratitude

4 Seek Clarification

5 Respond Thoughtfully

6 Plan Action

Interpersonal Communication

Rate this article

Thanks for your feedback

More articles on Interpersonal Communication

More relevant reading

You're struggling with feedback at work. How can you improve your communication skills?

1

2

3

4

5

6

1 Active Listening

2 Clarify Points

3 Express Gratitude

4 Seek Clarification

5 Respond Thoughtfully

6 Plan Action

Interpersonal Communication

Rate this article

Thanks for your feedback

Explore Other Skills