How can you improve communication between healthcare providers during a hospital discharge?

1 Use a structured tool

One way to improve communication between healthcare providers during a hospital discharge is to use a structured tool that guides the exchange of relevant information. For example, you can use the SBAR (Situation, Background, Assessment, Recommendation) technique to communicate with other providers about the patient's status, needs, goals, and plan of care. The SBAR technique helps you organize your message, focus on the key points, and avoid unnecessary details. It also helps you establish a common language and expectation with other providers, and facilitates clear and concise communication.

2 Involve the patient and family

Another way to improve communication between healthcare providers during a hospital discharge is to involve the patient and family in the process. The patient and family are the most important members of the care team, and they should be informed, engaged, and empowered throughout the discharge planning and execution. You can involve them by asking about their preferences, concerns, and questions, providing them with education and resources, verifying their understanding and agreement, and encouraging their feedback and participation. By involving the patient and family, you can improve their satisfaction, adherence, and outcomes, as well as reduce the risk of misunderstandings and errors.

4 Use multiple modes

A fourth way to improve communication between healthcare providers during a hospital discharge is to use multiple modes of communication. Depending on the situation, you may need to communicate with other providers verbally, in writing, or electronically. You can use different modes of communication to complement each other, reinforce the message, and ensure the accuracy and completeness of the information. For example, you can use verbal communication to discuss complex or urgent issues, written communication to document and confirm the plan of care, and electronic communication to access and update the patient's records and referrals.

5 Follow up and evaluate

A fifth way to improve communication between healthcare providers during a hospital discharge is to follow up and evaluate the communication process and outcomes. Communication does not end when the patient leaves the hospital. You need to follow up with other providers, the patient, and the community resources to ensure that the transition of care is successful and that the patient's needs are met. You also need to evaluate the communication process and outcomes, and identify any gaps, barriers, or errors that may have occurred. You can use feedback, audits, surveys, or other methods to assess the effectiveness and impact of your communication. By following up and evaluating, you can learn from your experience, improve your communication skills, and enhance your practice as a case manager.

6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?