How can you succeed in business operations in the digital era?

The customer journey is paramount from a not-for-profit perspective. As an organisation supporting veterans and their families, our clients seek not only effective support but also a sense of understanding and empathy. Our processes are tailored to reflect this, emphasising adaptability and continuous refinement to meet their unique and evolving needs. By deeply understanding each step of their journey, from initial contact to long-term engagement, we ensure our services are not just transactional but genuinely transformative. Collecting and analysing feedback is integral, allowing us to constantly evolve our offerings to provide effective, compassionate, personalised support that truly makes a difference in the lives of those we serve.

A customer journey refers to the path of interactions an individual has with your brand, produc and/or services. It describes both direct interactions such as contacting a customer service team, to indirect interactions such as hearing about a brand at an event.

One things I learned when building out products in the SaaS space is that you need to mirror your buyer journey with internal staff e.g. have your sales folks see what your end users are doing on the software as they use your product That way, your sales folks can better understand where your customer is in their journey and consult more precisely

n sometimes be complex, and customers may need guidance on how to use them effectively. Clear and accessible educational resources can improve customer adoption and satisfaction. Feedback and Improvement: Continuously seek feedback from both customers and employees. Act on this feedback to refine your business operations and keep them aligned with your objectives and the needs of your stakeholders. In summary, succeeding in business operations in the digital era as a fintech company employee involves a dynamic approach that combines technological prowess, customer-centricity, adaptability, and a strong commitment to compliance and security. By staying agile, innovative, and focused on meeting customer needs.

In our case where leads and business are flowing in seamlessly, it's undoubtedly positive. Yet, we must be strategic and forward-thinking, acknowledging that relying solely on a continuous influx of leads might not be the best strategy. During periods where leads might be less abundant, our understanding of the customer journey becomes the anchor. It allows us to adapt, pivot strategies, and maintain a consistent level of service that keeps us connected with our audience. Ultimately, the ease of sales during peaks is fantastic, but our commitment to understanding and evolving with the customer journey is what ensures sustained success, even in the face of fluctuations.

I've noticed getting buy-in from your team and colleagues who will also be using these new digital tools and systems is critical. It's a mixture of observing them and their work styles to help inform gaps & areas to improve, having their input in updating systems and flows and considering the training and support for everyone to adopt new ways of working You'll only see benefits and efficiency improvements if what you introduce or update works across the team

Businesses must address digital transformation to get a competitive advantage. There are five key ways to embrace digital transformation, including reducing time to market, better solution quality, improved security, and optimizing employee performance.

Best practise.. What are you trying to solve? I look at digital transformation like I do my business. Something you want to continuously grow in a healthy manner with no end in sight. Whether it's revenue, customer experience, or employee satisfaction - know what you're trying to solve - before buying shiny tools or hyped solutions.

Digital Transformation, if done right, helps achieve added value propositions in terms of innovation, automation, proficiency, efficiency, ease of use, informed decision-making, gainful insights, data analytics, and gaining foresight. Paperless offices, anywhere, anytime access to information and systems, online interaction with customers and external entities such as vendors, real-time dynamic data and information, enhanced customer outreach and customer satisfaction can be achieved. Its success is closely related to the underlying work culture and processes, skilled workforce, simplicity, complete utilization, reduction in process times, cost reduction and business growth.

Digital Transformation, if done right, helps achieve added value propositions in terms of innovation, automation, proficiency, efficiency, ease of use, informed decision-making, gainful insights, data analytics, and gaining foresight. Paperless offices, anywhere, anytime access to information and systems, online interaction with customers and external entities such as vendors, real-time dynamic data and information, enhanced customer outreach and customer satisfaction can be achieved. Its success is closely related to the underlying work culture and processes, skilled workforce, simplicity, complete utilization, reduction in process times, cost reduction and business growth.

Steps to improve and optimize a business process # Identify a single process that needs improvement no matter how small. # Set business goals for process improvement and optimization. # Create a map of the existing process. # Analyze the current process to isolate weaknesses. # Target specific tasks for automation.

In the realm of business operations, particularly within a not-for-profit organisation like ours that supports veterans, the continuous optimisation of processes is not just a strategic imperative but a moral one. It's about enhancing our services through data-driven insights into the veteran's journey. This approach helps in storytelling, vital for fundraising, ensuring every improvement directly benefits our clients. It's about ensuring that our efforts translate into accessible, responsive, and beneficial support for those we serve maximising our impact with every resource.

Process Optimization begins with reviewing the existing processes, and identifying any gaps, shortcomings, challenges, RCA, needs and deliverables. Then, desired changes must be implemented in a controlled, secure and monitored manner. For effective process optimization, the output must be measured, recorded and data analyzed to ascertain the results/trends. The above process may be repeated over again as deemed appropriate. Process optimization should be done mostly before proceeding with digital transformation.

Process Optimization begins with reviewing the existing processes, and identifying any gaps, shortcomings, challenges, RCA, needs and deliverables. Then, desired changes must be implemented in a controlled, secure and monitored manner. For effective process optimization, the output must be measured, recorded and data analyzed to ascertain the results/trends. The above process may be repeated over again as deemed appropriate. Process optimization should be done before proceeding with digital transformation.

By going granular with our questions, we turn AI into a magic genie that reveals those hidden gems of information. -- It's all about crafting specific questions that lead to actionable, game-changing, money-making insights. Take, for example, a savvy marketing team. Instead of a generic query like, 'Predict customer attrition', a more specific and insightful question might be, 'Can you pinpoint which customers are on the brink of saying goodbye, but could be persuaded to stay with customized strategies?' 🛒🌟

Automation is a must. This includes and not limited to customer onboarding, customer service and business processes in the organisation.

Key AI use cases in business:- # Conduct data analysis predictive sales forecasting. # Automate tedious administrative tasks. # Improve customer service and boost customer lifetime value. # Upgrade your corporate marketing efforts. # Enhance cybersecurity and fraud detection. # AI hallucination and false information.

These technologies are not just about efficiency; they're about enabling us to be more than a 'jack of all trades.' By automating repetitive tasks, we free up valuable time, allowing us to focus on strategic and creative endeavors. AI's capabilities in decision-making and insights can bring a new depth to our work, highlighting the importance of data in ways previously unattainable. Leveraging these tools allows us to enhance the quality and impact of our operations, from analytical tasks to report building. In essence, automation and AI empower us to master our trades, transforming us from generalists into specialists, capable of delivering more profound, impactful work.

While there are abundant tools and businesses available today in the market of AI and automation, it remains to be understood when and where to use them. Do we need them really or is it desired? Are you implementing it to help resolve human-based operational issues? What business value proposition will the proposed technology bring in? For ex. Siemens AI technology tools help people into design, to see the predicted outputs. Sophistication is never a legitimate business objective. An evaluation of the cost of implementing these tools v/s their benefits/value additions/financial gains/cost reductions helps a long way in deciding the right tool and technology.

Top Four Strategies for Supply Chain Resilience:- # Find Asset-Light Solutions. # Prioritize Flexibility. # Create Diversity. # Inventory Management.

By using perfect tool for project perforamnce metrics. With help of these tools can monitor/control project performance at every milestone or task with proper updates of duration incured in completion of task. Even with the help of this every stakeholder can monitor his/her performance like where he/she is lagging or where he/she have to focus more.

Some ways to get started is to be abreast of the latest technologies and implement them into our processes. Be open to new technologies and learning. Its important to understand that AIs are not taking our jobs but making our jobs smarter.

In the digital business landscape, success is achieved through staying updated on emerging technologies, customising innovation within the team, and using data-driven insights for informed decisions. Continuous adaptation to meet evolving customer expectations, along with a strong presence on social media and a robust SEO strategy, are key priorities for achieving optimal visibility and online success.

Keep yourself updated on all fronts. Technology, customer trends etc. Search search and search for new ideas all the time. I'll make a set time once a week just to go online and see if there is something I can benefit from I didn't know before.

In the digital era, agility and dynamism are not just advantages but prerequisites for business success. The speed of technological change, evolving customer preferences, and market disruptions demand that businesses be agile and dynamic. This means the ability to swiftly adapt, innovate, and pivot when necessary. Agility allows businesses to seize opportunities, navigate challenges, and stay relevant. It fosters resilience, efficiency, and the capacity to deliver what customers want when they want it. Ultimately, being agile and dynamic isn't a choice; it's the key to thriving in the fast-paced, ever-changing landscape of the digital age.

One thing I've found helpful, that businesses often neglect, is keeping a presence on social media. I'm not just talking about Facebook and the usual suspects. There are many other platforms out there and Google is starting to take notice of them. Social media, as opposed to ads, is a good way to spark an interest in your specialty- without being too commercial. And, of course, it can help your SEO.

Be visible on all social media platforms. Be interactive on engagements. While targeting your market. Making sure that you have a top notch SEO. This is very important.