Two high-performing team members are at odds. How will you restore harmony and productivity?

Have separate meetings with both to find out the root cause. Use the sandwich approach. - Let them know why you enjoy having them both in your team, the achievements, innovations, suggestions etc that keeps the team on top. - The reason why you do not want them to be at loggerheads as they are key team members. - Is the conflict personal, cultural, work-related etc? - Thank them and ask if you can have a meeting with both of them at the same time. Where they can talk to each other about their likes and dislikes and how best they can both work together. In doing this you are helping them develop their leadership, empathy, problem solving, cultural intelligence and EQ skills. - Do not take sides and maintain confidentiality.

Understanding the conflict can significantly aid in restoring harmony and productivity when two members are at odds. Taking the time to listen to each member's perspective separately can reveal underlying issues such as miscommunication, competition for resources, or conflicting personal values. At companies like Apple, leaders often use conflict as an opportunity for growth by facilitating mediation sessions where both parties can express their views in a controlled environment. By addressing the root causes and not just the symptoms of the conflict, and finding a resolution that acknowledges the concerns of both parties, you can rebuild trust and cooperation, allowing the team to return to peak productivity and harmony.

In a world where collaboration is vital, disagreements among colleagues can serve as an opportunity to learn and improve. When two team members encounter conflicts, it's not the end of the road; rather, it's the beginning of a constructive conversation. Instead of avoiding these conflicts, communicate. By attentively listening to both perspectives and uncovering the underlying issues, we can pinpoint the root of the problem. Is it a matter of different values, expectations, or simply misunderstandings? Creating a safe environment where everyone feels comfortable expressing their views is a must. Understanding that harmony doesn't mean the absence of conflict but rather the ability to resolve it positively and productively.

Open communication is crucial for restoring harmony and productivity when two high-performing team members are at odds. For instance, facilitating a meeting where each party is encouraged to openly express their concerns and expectations can clear up misunderstandings that may be fueling the conflict. At companies like Pixar, such openness is fostered through "braintrust" meetings, where candid feedback is shared without repercussions, focusing on solving problems collaboratively. By ensuring that both individuals feel heard and understood, and by openly discussing possible solutions, you can help reconcile differences, fostering a cooperative environment that allows the team to refocus on their goals and work efficiently together.

Absolutely, setting clear expectations is crucial for conflict resolution and overall team cohesion. Here’s how you can effectively articulate and implement these expectations: Define Shared Goals - Clearly communicate the overarching goals and objectives of the team. Ensure that every team member understands how their role contributes to these goals. Outline Behavioral Standards By setting and maintaining clear expectations, you create a structured framework for your team to operate within. This not only helps prevent conflicts but also ensures that any disagreements are resolved constructively, contributing to a positive and productive team environment.

Estabeleça expectativas claras de respeito mútuo, empatia e comunicação aberta. Encoraje-os a compreender as perspectivas e emoções um do outro e a refletir sobre suas próprias contribuições para a situação. Defina os padrões de desempenho, métodos de trabalho e abordagens esperadas, enfatizando a colaboração e a busca de soluções que beneficiem a ambos. Articule essas expectativas de forma consistente, garantindo o alinhamento e comprometimento dos envolvidos. Reforce-as regularmente por meio de discussões abertas, feedback construtivo e exemplos positivos de comportamento, promovendo um ambiente saudável onde os conflitos sejam resolvidos construtivamente.

Fostering collaboration is key to restoring harmony and productivity when two high-performing team members are at odds. For example, assigning them a shared responsibility on a project that requires their unique skills can shift their focus from conflict to cooperation. At companies like IBM, managers often use collaborative tasks to bridge divides, promoting a goal that necessitates mutual effort and joint problem-solving. This approach encourages the team members to communicate more effectively, appreciate each other's contributions, and work towards a common objective. By collaborating, they can develop a better understanding of each other’s perspectives and strengths, helping to resolve conflicts and improve team dynamics.

Observe se eles estão demonstrando maior respeito mútuo, empatia, buscando compreender as perspectivas e emoções um do outro. Verifique se há maior autoconsciência e reflexão sobre suas próprias contribuições para o conflito, assumindo responsabilidade por suas ações. Acompanhe seu desempenho e produtividade, observando a adesão aos padrões estabelecidos, a colaboração eficaz e o alcance de soluções que beneficiem a ambos. Forneça oportunidades regulares para feedback e discussões abertas, utilizando métricas para avaliar a eficácia das estratégias implementadas. Esteja preparado para fazer ajustes conforme necessário, garantindo um ambiente de trabalho saudável e de alto desempenho para esses dois membros e para toda a equipe.