You're starting a new job as a Practice Manager. What do you need to know?

2 Know your practice

Another essential task for a Practice Manager is to understand the ins and outs of your practice. Familiarize yourself with the policies, procedures, and systems that govern the practice. Review the financial statements, budgets, and reports to assess the performance and profitability of the practice. Identify the key performance indicators, goals, and challenges of the practice, and how you can help achieve them. Analyze the patient demographics, satisfaction, and feedback to improve the quality of care and service.

3 Know your compliance

As a Practice Manager, you also need to ensure that your practice complies with all the relevant laws, regulations, and standards that apply to your industry and location. This includes health and safety, privacy and security, accreditation and certification, billing and coding, and risk management. Stay updated on the latest changes and trends that affect your practice, and implement the necessary policies and procedures to comply with them. Educate and train your team on the compliance requirements and expectations, and monitor and audit their adherence.

4 Know your technology

Technology is a vital tool for a Practice Manager, as it can help you streamline your operations, improve your efficiency, and enhance your communication. You need to know how to use the software and hardware that your practice relies on, such as the practice management system, the electronic health record system, the accounting and payroll system, and the communication and collaboration tools. You also need to know how to troubleshoot any technical issues that may occur, and how to backup and secure your data.

5 Know your network

A Practice Manager is not only a leader within the practice, but also a representative of the practice to the outside world. You need to know how to network and communicate with other stakeholders, such as suppliers, vendors, insurers, regulators, professional associations, and peers. You need to establish and maintain positive and productive relationships with them, and negotiate and collaborate on contracts, agreements, and projects. You also need to promote and market your practice to attract and retain new patients and referrals.