All City Management Services

We're #hiring a new School Crossing Guard - Cary in Cary, North Carolina. Apply today or share this post with your network.

The Internal Customer Service Representative aides in keeping information resources updated to meet company-wide system organizational needs and ongoing operating activities. Processes requests and monitors system interactions by users to help keep operating data current, with focus on scheduling exceptions. Make suggestions leading to continuous improvement efforts for operating systems and data. RESPONSIBILITIES: · Reports to the Resource and Technology Manager and works at their direction. · Obtain and enter No School Schedules based on School calendars. · Handles Early Release Exception Schedules and No School Days outside of School calendars. · Maintains Helpdesk tickets and those directly assigned. · Evaluates task and project priorities to complete requests and provide feedback to internal customers  · Effectively communicate with internal customers via communication platforms and escalating to one on one calls as necessary · Work with Ops and Payroll staff to resolve any technical issues. · Crosstrain with current staff to provide redundancies and workload balancing for Resource Development team. · Specialize in the user interface, operating use and support the administrative management of operating software systems such as CG Dashboard. Be a subject matter expert in any systems assigned as primary or secondary support. · Setup new user devices and provide basic support. EXPECTATIONS: · Work cooperatively to support corporate staff, Payroll Specialists, Operations Managers, Regional Managers, Assistant Regional Managers, Area Supervisors, and Crossing Guards jointly to provide quality, and seamless internal customer service. · Open to change and be able to adapt performance to meet the requirements of a changing work environment. · Implement the appropriate solutions in a timely manner when solving problems for ACMS employees. · Demonstrate the willingness and ability to work well with others and handle constructive criticism. · Consistently complete assigned duties in a professional manner to meet established deadlines. · Conduct self in a professional manner and work with manager on any intercompany conflicts. REQUIREMENTS: · Computer savvy with excellent knowledge of MS Office (especially Excel). · Good understanding of relationship between corporate processes and operational goals. · Interface with Corporate and Operations team in a professional manner. · Experience and understanding of different software operating systems. · Understand internal and external customer relationships. · Experience in delivering exceptional customer service. · Excellent organizational and communication skills. · Excellent teamwork skills. · Problem-solving abilities. · Attention to detail.

We’re #hiring a new School Crossing Guard - Bryan in Bryan, Texas. Apply today or share this post with your network.