AMA Detroit

AMA Detroit is excited to present "Improving the Customer Experience" with the renowned Stan Phelps. Little things make the biggest difference in creating WOW! Customer experience is all about those small yet impactful moments. Join us to explore the 10 types of Purple Goldfish that can add value or reduce friction for your customers. Key Takeaways: 1. Master the I.D.E.A. process for designing outstanding customer experiences. 2. Implement small changes that drive value and reduce customer effort. 3. Exceed customer expectations and create memorable interactions. Who Should Attend: This program is perfect for marketers aiming to: 1. Improve customer retention. 2. Drive differentiation in a competitive market. 3. Promote word-of-mouth advocacy. What You’ll Learn: 1. Actionable strategies to enhance the customer experience. 2. Insights into the importance of minor details that make a significant impact. Event Details: Date: Tuesday, July 23, 2024 Location: Lawrence Technological University Time: 11:30 a.m. - 1 p.m. Duration: Networking & Keynote - 90 minutes OPTIONAL: Follow-up Workshop and Pitch Competition - 3 hours Participants will receive Stan Phelps' book, "Purple Goldfish 2.0 - 10 Ways to Attract Raving Customers." Register now: https://lnkd.in/ehFfC7i7 Don’t miss this chance to network with like-minded professionals and gain valuable insights to elevate CX in your organization. See you there! #CustomerExperience #Marketing #CX #Networking #PurpleGoldfish #AMADetroit

Counting down to our exciting day with Stan Phelps! July 23 is just around the corner. Don’t miss this opportunity to enhance your skills and network with top marketers. Register today!

Improve your customer experience with insights from Stan Phelps at our upcoming keynote and workshop on July 23. Discover why minor details can make a major impact. Are you joining us? Register now!

It was a fantastic morning to gather at Meillie in Ferndale to kickstart our day by building meaningful connections. Join us on the last Thursday of every month for our Coffee Connections to enjoy a morning like this!

Join us for Coffee and Connections this Thursday, June 27, from 7:30 to 9 a.m. Network with purpose and make meaningful connections with other marketers. Whether you're looking for a new business connection, mentorship, or career opportunities, this event is for you. Don't miss out - Let us know you're coming below!

The top types of AI-generated content in marketing for 2023, according to data from HubSpot's own State of AI survey. The following are statistics drawn from 1350+ U.S. marketers — specifically those already leveraging artificial intelligence in their roles. Dive into the data 👉 https://bit.ly/3NjIqWl Looking for more conversation around AI? Don't miss our upcoming members-only webinar "Power of AI: Personalize the Customer Experience" on June 25: https://bit.ly/3VNXxMp

We invite you to a deep dive into the I.D.E.A. process with Stan Phelps, CSP® on July 23! Get ready to learn actionable strategies to WOW your customers and make your mark in the market. Don't miss out! Register below.

#FridayFunny 😄

Navigate the audio landscape with confidence! 🔉 This guide from Audacy, Inc. dismantles the misconceptions surrounding audio, empowering marketers to unleash the full potential of their campaigns. Check it out 👇 #Ad

Join us and learn from Stan Phelps, CSP® on July 23 how small changes can make a huge impact. Afternoon Session: Goldfish Tank Workshop and Pitch Competition Time: 1:30 PM - 5:00 PM Highlights: Participate in a hands-on workshop that challenges you to apply what you've learned. Pitch your ideas to a panel of experts and receive invaluable feedback! Register for the Workshop and Pitch Competition: https://lnkd.in/ehHx_DCU