ASAPP

We are thrilled to share that ASAPP has been named a Leader in The Forrester Wave™: Digital Customer Interaction Solutions, Q2 2024 report! 🌟 According to the report, ASAPP is “this market’s undisputed leader in AI-led innovation.” This recognition references: - High adoption rates among reference customers - All reference customers explicitly chose ASAPP as their preferred vendor based on the exceptional strength of its AI capabilities - “ASAPP is the right choice for large enterprises seeking a strong partner with a combination of market-leading AI and deep expertise in digital messaging operations” Download the report through the link in the comments to see how digital customer interaction solutions stack up and learn why we believe ASAPP is uniquely positioned to help you achieve remarkable results. #DigitalCustomerInteraction #AI #CustomerExperience #ForresterWave #ASAPP

Join ASAPP's SVP of Marketing, Daniel Rood, at the TechSommet Contact Center Automation Virtual Summit to learn how AI can enhance agent productivity and deliver seamless customer experiences in real time. 🗓️ September 30, 2024 ⏰ 10:00 am ET 🔗 Learn more: https://lnkd.in/dcbrfzuz 🔗 Register here: https://lnkd.in/d87ikBdE #AIInnovation #ContactCenterAutomation

Digital CX success starts with the right platform. And these days, basic automation and chatbots aren’t enough to keep up with customers’ changing expectations. Get a list of the new essentials for digital CX to: Power better self-service ✔️ Support agents in real time ✔️ Dramatically increase contact center efficiency ✔️ Lay the groundwork for the future of your CX ✔️ You’ll also get tips on what to look for in a platform partner. Download here: https://hubs.li/Q02P6c7h0

47% of contact center managers list agent churn as the biggest obstacle to success. And nothing they throw at the problem is putting a dent in it. What if you could ditch the timeworn tools that aren’t working and bypass the problem altogether? Download our latest ebook at https://hubs.li/Q02NBM_B0 to learn how a radical innovation is poised to deliver radical results. You’ll learn: - Why traditional strategies for agent retention aren’t working - How generative AI enables a radical new paradigm - Why it’s time to flip the script on managing agents with AI

🤖 Generative AI (#GenAI) agents are making waves in the customer experience world, but with so much noise in the market, how do you separate fact from fiction? Are GenAI agents really ready for prime time in customer-facing roles, and how do they stack up against other #AI capabilities and chatbots? If you’re searching for clarity, join us on September 17 at 1 PM EST for a frank discussion at the CX Leaders Webinar on what’s true, what’s not, and what requires a nuanced approach when it comes to GenAI agents. 👉 Register now: https://hubs.li/Q02MX3T40 Heather Reed, Principal Product Manager at ASAPP, and Daniel Rood, SVP of Marketing at ASAPP, will dive deep into the true impact of GenAI agents on #CX, exploring how they’re shaping customer interactions and influencing CX teams. Don’t miss this chance to make informed decisions and smarter investments for your CX strategy! #CustomerExperience #ArtificialIntelligence #Leadership

AI is making big waves in customer experience, but are you ready? Discover where AI is having the most impact in CX and how you can navigate these changes successfully. Join guest speaker Christina McAllister, Forrester Senior Analyst, and Ted Burke, VP of Product Management at ASAPP for an insightful discussion. Save your spot here: https://hubs.li/Q02M1cmf0 #CustomerService #AITrends #ContactCenters #CXStrategy #TechInCX #AILeadership

Join us on August 28th at 2pm Eastern / 11am Pacific for an exclusive webinar on generative AI and customer experience. Generative AI has ushered in a major inflection point in customer experience (CX), continually redefining what’s possible in operational efficiencies and improved customer satisfaction. As the industry now races to keep up, the key question remains how organizations can adapt to these rapid advancements and pragmatically harness the benefits of AI. Gain a research-based perspective on the current state of AI for CX from guest speaker Christina McAllister, Forrester Senior Analyst. Then, join her and Ted Burke, VP of Product Management at ASAPP, in a thoughtful discussion about how Generative AI may reshape your CX infrastructure, and steps to take now to prepare your organization for the change.

Digital CX promises a better customer experience with a lower cost to serve. But it doesn’t always deliver on that promise. Find out why. Download this ebook to learn how a digital-first approach delivers real results and measurable value – and fulfills the promise of digital CX. You’ll learn: - The 3 main causes of disappointing digital CX - Why the distinction between digital and digital-first matters - How digital-first platforms outperform typical omnichannel solutions Here's the link: https://hubs.li/Q02LVqr30

Generative AI is driving a new era in customer experience, but how can your organization keep up with these rapid changes? Join us for a webinar with guest speaker Christina McAllister, Forrester Senior Analyst, and Ted Burke, VP of Product Management at ASAPP. They’ll talk about how AI is changing CX, the pitfalls to avoid, and the steps you can take to stay ahead. Register here: https://hubs.li/Q02LyplX0 #CustomerExperience #AIinCX #GenerativeAI #CXLeadership #BusinessStrategy #AIInnovationGenerative

ASAPP is thrilled to announce that we have expanded our partnership with AWS by making GenerativeAgent, ASAPP Messaging, AutoSummary, and AutoTranscribe available in the AWS Marketplace. AWS customers now have the benefit of streamlining their purchase and management of ASAPP within their marketplace account. Learn more here: https://lnkd.in/ewyQWsvd 🤝: AWS Partners