ASAPP

We are thrilled to share that ASAPP has been named a Leader in The Forrester Wave™: Digital Customer Interaction Solutions, Q2 2024 report! 🌟 According to the report, ASAPP is “this market’s undisputed leader in AI-led innovation.” This recognition references: - High adoption rates among reference customers - All reference customers explicitly chose ASAPP as their preferred vendor based on the exceptional strength of its AI capabilities - “ASAPP is the right choice for large enterprises seeking a strong partner with a combination of market-leading AI and deep expertise in digital messaging operations” Download the report through the link in the comments to see how digital customer interaction solutions stack up and learn why we believe ASAPP is uniquely positioned to help you achieve remarkable results. #DigitalCustomerInteraction #AI #CustomerExperience #ForresterWave #ASAPP

🤖 Generative AI (#GenAI) agents are making waves in the customer experience world, but with so much noise in the market, how do you separate fact from fiction? Are GenAI agents really ready for prime time in customer-facing roles, and how do they stack up against other #AI capabilities and chatbots? If you’re searching for clarity, join us on September 17 at 1 PM EST for a frank discussion at the CX Leaders Webinar on what’s true, what’s not, and what requires a nuanced approach when it comes to GenAI agents. 👉 Register now: https://hubs.li/Q02MX3T40 Heather Reed, Principal Product Manager at ASAPP, and Daniel Rood, SVP of Marketing at ASAPP, will dive deep into the true impact of GenAI agents on #CX, exploring how they’re shaping customer interactions and influencing CX teams. Don’t miss this chance to make informed decisions and smarter investments for your CX strategy! #CustomerExperience #ArtificialIntelligence #Leadership

AI is making big waves in customer experience, but are you ready? Discover where AI is having the most impact in CX and how you can navigate these changes successfully. Join guest speaker Christina McAllister, Forrester Senior Analyst, and Ted Burke, VP of Product Management at ASAPP for an insightful discussion. Save your spot here: https://hubs.li/Q02M1cmf0 #CustomerService #AITrends #ContactCenters #CXStrategy #TechInCX #AILeadership

Join us on August 28th at 2pm Eastern / 11am Pacific for an exclusive webinar on generative AI and customer experience. Generative AI has ushered in a major inflection point in customer experience (CX), continually redefining what’s possible in operational efficiencies and improved customer satisfaction. As the industry now races to keep up, the key question remains how organizations can adapt to these rapid advancements and pragmatically harness the benefits of AI. Gain a research-based perspective on the current state of AI for CX from guest speaker Christina McAllister, Forrester Senior Analyst. Then, join her and Ted Burke, VP of Product Management at ASAPP, in a thoughtful discussion about how Generative AI may reshape your CX infrastructure, and steps to take now to prepare your organization for the change.

Digital CX promises a better customer experience with a lower cost to serve. But it doesn’t always deliver on that promise. Find out why. Download this ebook to learn how a digital-first approach delivers real results and measurable value – and fulfills the promise of digital CX. You’ll learn: - The 3 main causes of disappointing digital CX - Why the distinction between digital and digital-first matters - How digital-first platforms outperform typical omnichannel solutions Here's the link: https://hubs.li/Q02LVqr30

Generative AI is driving a new era in customer experience, but how can your organization keep up with these rapid changes? Join us for a webinar with guest speaker Christina McAllister, Forrester Senior Analyst, and Ted Burke, VP of Product Management at ASAPP. They’ll talk about how AI is changing CX, the pitfalls to avoid, and the steps you can take to stay ahead. Register here: https://hubs.li/Q02LyplX0 #CustomerExperience #AIinCX #GenerativeAI #CXLeadership #BusinessStrategy #AIInnovationGenerative

ASAPP is thrilled to announce that we have expanded our partnership with AWS by making GenerativeAgent, ASAPP Messaging, AutoSummary, and AutoTranscribe available in the AWS Marketplace. AWS customers now have the benefit of streamlining their purchase and management of ASAPP within their marketplace account. Learn more here: https://lnkd.in/ewyQWsvd 🤝: AWS Partners

Watch the #ReutersMomentum AI Studio Interview on how generative AI can help brands, and the importance of knowledge management and security.

60% of contact center agents are planning to quit in the next 6 months. Fill your empty seats with GenerativeAgent. Automate up to 90% of your customer interactions with the generative AI agent that can autonomously handle complex conversations and tasks for customers. Learn more about GenerativeAgent here: https://lnkd.in/etPpuxJK

Last week, our SVP Marketing Daniel Rood chatted with Jay Persaud of EY about scaling with generative AI and Generative AI in Customer Support during the #ReutersMomentum AI summit. Here are some key insights: 🛫 Getting Started: AI initially supported agents by automating messaging, transcription, and summaries to aid customer service. ✅ AI’s Real Impact: AI vs. the Promise of AI is starting to come together. AI can now automate routine tasks and enables natural customer conversations, aiming to “abbreviate customer pain.” 😕 CX Industry Challenge: Agent churn is costly and harms customer experience, but the job is tough. How can we improve agent roles and experiences? 1. Offload and automate repetitive tasks. 2. Let agents handle complex issues, boosting job satisfaction and productivity. 🛠 Impact on Business Strategy: People are focusing on AI's benefits and timeline. Leaders see its far-reaching impact, but companies need time to adapt. 🛣 AI Maturity Models: Companies are at various stages of AI adoption. Maturity models offer a clear roadmap, guiding effective integration for a smoother transition. 📈 Immediate Benefits: AI's initial hype has given way to skepticism, requiring proof of real payback. However, companies adopting AI in customer service have seen immediate efficiency gains and significant cost savings. “One thing is clear," said Jay. "It’s going to happen, and it’s going to have profound impacts across all industries.” Watch the whole discussion (starting at 33:06) and other #ReutersMomentum AI summit keynotes here 👇 #CustomerService #BusinessTransformation #CX #AIinBusiness #DigitalTransformation #CustomerExperience #ContactCenter