Ascendo AI

Best Practices for Becoming a Customer-Centric Organization To truly focus on your customers, start by embracing the journey with incremental steps and celebrating milestones along the way. Experience your product from your customers' perspective and go beyond metrics to genuinely understand their needs. Actively listen to feedback and empower your employees to make decisions that enhance the customer experience. Continuously evolve and keep your commitment to customer-centricity strong! #CustomerCentric #CustomerExperience #BusinessGrowth #Leadership

🤔 Ever wondered how to effectively manage difficult situations with key customers? What strategies can turn challenges into opportunities? How can transparency make a difference? And why is proactive engagement crucial? Navigating tough customer interactions requires a strategic approach: Ascendo AI 𝗣𝗿𝗼𝗮𝗰𝘁𝗶𝘃𝗲 𝗘𝗻𝗴𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Dive deep into understanding their needs and anticipate challenges. 𝗧𝗿𝗮𝗻𝘀𝗽𝗮𝗿𝗲𝗻𝗰𝘆: Keep communication open and clear, providing updates on issue resolutions. 𝗖𝗼𝗻𝘁𝗶𝗻𝘂𝗼𝘂𝘀 𝗜𝗺𝗽𝗿𝗼𝘃𝗲𝗺𝗲𝗻𝘁: Use feedback to enhance your product and support processes. 𝗘𝗺𝗽𝗮𝘁𝗵𝘆 & 𝗧𝗿𝗮𝗶𝗻𝗶𝗻𝗴: Equip your team to handle complex scenarios with empathy and skill. By focusing on these strategies, you can build stronger relationships and drive business growth. #CustomerSuccess #B2B #CX #CustomerExperience #ClientRelations #BusinessGrowth #SupportExcellence #Transparency #ProactiveSupport #CustomerRetention #EmpathyInBusiness #ContinuousImprovement #CustomerJourney

What specific challenges do you currently face in your customer support process that you think AI could help address?

💭 How well do you understand the emotions behind your customer interactions? 👀 Are you leveraging real-time insights to improve customer satisfaction? 🧠 What role does sentiment analysis play in your customer support strategy? 👉🏻 How can AI enhance your team's response effectiveness? Transform your customer support with Ascendo AI's Sentiment Analysis! Understand the emotions behind every interaction to respond effectively and enhance customer satisfaction. From real-time issue detection to quick resolution, our AI models provide valuable insights into customer sentiment. Manage your knowledge and responses efficiently, ensuring a seamless customer experience. Ready to elevate your support strategy? Sign up for free—no credit card required! #CustomerSupport #AI #SentimentAnalysis #CustomerExperience #AscendoAI #TechInnovation #RealTimeInsights

💭How can you streamline your support operations effectively? 🙋🏻♂️What if your agents had instant access to the answers they need? 🧠How can real-time insights improve customer support quality? 📢Are you ready to elevate your customer support with seamless integration? Transform your support operations with the power of Ascendo AI and Slack! 🚀 Equip your agents with real-time Knowledge Intelligence and Voice of the Customer insights to resolve issues as they arise. Automatically triage, tag, and prioritize customer queries, and leverage Ascendo’s self-learning engine with the /ask Ascendo command for quick solutions. Whether you're aiming for self-service or enhancing agent support, Ascendo AI + Slack is your complete support solution. Get proactive support, track and resolve issues, and keep your customer-facing teams armed with the latest information. Ready to elevate your support operations? #CustomerSupport #AI #AscendoAI #Slack #TechInnovation #CustomerService #SupportOperations #VoiceOfTheCustomer #KnowledgeManagement #CustomerExperience #CX #Automation #ProactiveSupport #TechIntegration #SelfService #DigitalTransformation

🌟 How do you measure the effectiveness of your customer service? 🌟 🔍 Can AI really enhance customer satisfaction? Absolutely! AI tools like Ascendo AI analyse feedback and interactions, providing actionable insights to improve customer support. 📊 What’s the difference between the Customer Service Index (CSI) and the Customer Health Score (CHS)? CSI measures how well a company meets customer service expectations, while CHS assesses the overall health of customer relationships. Both are crucial, but CSI focuses specifically on the quality of customer service. 👥 Who's responsible for managing these key metrics? Everyone in the customer service team plays a role, but it’s typically overseen by customer service managers and data analysts who leverage these insights to enhance the customer experience. Understanding and improving customer satisfaction is essential for any business. By leveraging AI, companies can calculate their CSI, pinpoint areas for improvement, and elevate their customer service strategies. Learn more about how AI can transform your customer service approach and the distinctions between CSI and CHS. #CustomerService #AI #CustomerSatisfaction #AscendoAI

🌟 Curious About Revolutionizing Customer Support? 🌟 1️⃣ Struggling with Complex Data? Our AI Search simplifies and manages evolving data, making it easier for your team to handle and adapt. 2️⃣ Tired of Outdated Solutions? Say goodbye to outdated support methods. Our solution is smart, efficient, and fully integrated with your data sources. 3️⃣ Need Faster and Smarter Support? AI Search provides instant, context-aware answers, saving time and enhancing the support experience. 4️⃣ Want a Continuous Learning Engine? Our AI Search continuously learns and improves, adapting with each customer interaction for ever-better results. Unlock a new era of customer support with our advanced AI Search. 📄 Download our whitepaper to dive deeper! #CustomerSupport #AI #Innovation #AscendoAI

🌟 Ever wonder how some companies manage to resolve customer issues so quickly? 🌟 🔧 Curious about the secret behind preventing hardware problems before they even arise? 💼 Want to know how agents handle complex requests without escalating them? 🚀 Interested in boosting your team's productivity and onboarding speed? Struggling with slow resolutions, unexpected outages, and overwhelmed agents? Infinera, a #leader in #network technology, felt your pain and decided to make a change. They tackled these challenges head-on with Ascendo AI, an AI-powered platform that transformed their #global #support. Ascendo AI connects with diverse #data sources, learning and delivering impressive results. Predictive alerts catch hardware issues before they become problems, saving time and preventing headaches. Real-time guidance helps agents resolve issues faster, while a knowledge-sharing hub ensures consistent, accurate responses. The results? Infinera saw a 75% reduction in #resolution times. #Proactive issue prevention and empowered agents handling complex requests reduce escalations. Productivity and onboarding improve through self-service tools and intuitive learning. Would you be ready to transform your support? Discover how Ascendo AI can work as #AI #CoPilot so your support teams can achieve similar success. https://lnkd.in/dRCn-Y_9

LinkedIn #Support #Community, Ever wished you could instantly connect customers with the perfect expert? ✨ Curious about how AI could intuitively match agents to issues for maximum efficiency? 🤔 Intrigued by the possibility of consistently ensuring customer satisfaction through seamless support? ✨Imagine a world where expert assistance is always available, across all channels. A world where AI effortlessly identifies the ideal agent based on context, intent, product knowledge, and more. A world where guesswork and hard-coding are replaced by a smooth, intelligent solution. Could this be the future of customer service? 🧐 Discover how you can revolutionize your customer support experience and unlock a new level of efficiency. Explore the power of AI-driven expert matching and take your service to new heights! https://lnkd.in/d-8qW8Gu Ascendo AI #customerservice #AI #innovation #KnowtheExpert #ExpertAgents

🎉 We’ve hit 4,000 followers! 🎉 We are thrilled to announce that Ascendo AI has reached the milestone of 4k followers on LinkedIn. This achievement wouldn’t have been possible without the incredible support from our community. -To Our Amazing Customers: Thank you for your trust and engagement. Your feedback and support drive us to keep innovating and delivering the best solutions. -To Our Incredible Partners: SAP Google Microsoft Slack Zendesk We deeply appreciate your collaboration and dedication. Your partnership has been vital to our growth and success. -To Our Fantastic Team: Karpagam Narayanan, Ramki Pitchuiyer, Randy Chinn, khalicharan K K, Rohit Krishnamoorthy Anurag . Vrinda Mathur Naveen Srinivasa Anandha Kannan N Prajeeth Muthukumaran #GokulakrishnanV Nabil Ahamed Anandha Kannan N Arun Kumar Lhavanya Devi Nagarajan Kasheef Basha Thrisha R KAMALESH G Vivek Raja A huge thank you for your hard work, creativity, and passion. This milestone is a testament to your relentless efforts and commitment to excellence. Here’s to many more milestones together! 🚀 #ThankYou #4kFollowers #AscendoAI #Milestone #Gratitude #Teamwork