CartStack + RezRecover

“Performs well and support is second to none.” We're so proud of our support team! One customer said our support was "SUPERB," always there to answer questions and make sure everything runs smoothly. At CartStack, we're all about giving you the best experience, making sure you feel confident and supported every step of the way. Whether you're just starting out or scaling up, we're here to help you see great returns and provide the support you need. Want to learn how we can do the same for you? Book a demo with us today: https://lnkd.in/gatCVM3k

🚨 Negative reviews are inevitable, but they don't have to be treated as a DEFCON 5 crisis 🚨 Here are five strategies to turn criticism into a chance to build stronger relationships and improve your brand: 1. Respond Quickly and Professionally: Acknowledge the guest's concerns with a polite, timely response. This shows that you care about their experience and are committed to resolving issues. 2. Own the Mistake: If your hotel was at fault, take responsibility. Apologize sincerely and offer a solution, like a discount on a future stay or a complimentary service. 3. Showcase Improvements: Use negative feedback as a catalyst for positive change. Whether it's updating your amenities or retraining staff, let the guest know how their feedback is helping you improve. 4. Follow Up: After addressing the complaint, reach out to the guest personally. This follow-up can turn a negative experience into a positive memory, showing that you genuinely value their business. 5. Highlight Positives: If the review contains positive elements, emphasize them in your response. This can help balance the negative aspects and show other potential guests that you offer a great experience. Embrace negative reviews as opportunities to demonstrate your commitment to guest satisfaction. Instead of viewing them as a disaster, see them as valuable opportunities for growth and improvement. Handle them well and even the harshest feedback can be turned into a chance to strengthen your relationship with customers and showcase your commitment to excellence.

Proud to introduce Petite Auberge & White Swan Inn as our latest partners at RezRecover! Welcome!

Friends, it doesn’t need to be said that an over-reliance on Online Travel Agencies (OTAs) can cut into your profits and limit your control over the guest experience. So here's how to regain control and boost direct bookings: 1. Strengthen Your Brand Presence Cultivate a strong online identity with a user-friendly website, engaging social media, and compelling content (blogs, articles, newsletters, etc.). Ensure your brand story resonates with your target audience and showcases your unique offerings. 2. Optimize Your Direct Booking Channel Make your website the go-to place for bookings by offering future guests a seamless experience. Use personalized offers, loyalty programs, and exclusive discounts that are only available through your website. 3. Leverage Technology Utilize CRM systems, booking engines, and revenue management tools to enhance the guest experience. These tools can help automate personalized marketing, making it easier to target the RIGHT AUDIENCE at the RIGHT TIME with the RIGHT OFFER. 4. Enhance Guest Loyalty Build strong relationships with your guests by offering personalized experiences and rewards. A well-designed loyalty program can turn first-time visitors into repeat customers, reducing your dependency on OTAs over time. By focusing on these strategies, you can increase direct bookings, improve profit margins, and create a more personalized experience for your guests.

Looking forward to helping Two Casitas boost their direct booking revenue — Welcome to the RezRecover family!

Final Call for #EVOLVE2024!

We are pleased to have Phoenix Hotel join the RezRecover community! Welcome!

🎉 Exciting News! We’re thrilled to share that CartStack + RezRecover is joining us as a Silver Sponsor at EVOLVE 2024! A big thank you to CartStack for your continued support and partnership. We can't wait to see you all in October for an incredible event! Register for EVOLVE now: https://hubs.li/Q02MB6Wz0 #B2B #B2BeCommerce #eCommerce #Content #PIM #ProductContent #digitalcommerce #productdata #EVOLVE2024 #EVOLVE

Creating digital marketing assets in the hospitality industry, including emails, social media graphics, and video content, can be quite challenging. However, mastering the fundamentals can make all the difference in standing out. Here's a breakdown of the essentials: 1. Understand Your Target Audience Tailor your assets to reflect the specific preferences of travelers. For example, millennials, now the largest group of luxury travelers, value experiences over material goods. 2. Consistent Branding Across All Platforms Maintain a unified brand identity across all digital channels to build trust and recognition. Hotels with consistent branding see a revenue increase of up to 23% 👀 3. Optimize for Mobile Devices With over half of travel bookings made via mobile, responsive design and quick load times are crucial for a seamless user experience. 4. Focus on High-Quality Visuals Invest in professional photography to showcase the beauty and uniqueness of your property. High-quality visuals can greatly influence booking decisions. 5. Incorporate Strong Calls to Action (CTAs) Clear and compelling CTAs can drive conversions. Use action-oriented language and design elements to make your CTAs stand out.

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