New: Chartwell’s utility-only Organizational Resilience Executive Council (OREC) will bring executives together to help navigate the rising threats of extreme weather and critical events. • Collaboratively generate effective strategies to mitigate the impact of increasing hazards • Determine solutions in a collaborative, utility-only environment • Work with Chartwell and peer utilities to develop a living document of best practices Learn more: https://ow.ly/i64E50SQaxk
Chartwell, Inc.
Information Services
Atlanta, Georgia 2,442 followers
Insight for Tomorrow’s Utility
About us
For 30 years, Chartwell has been helping utilities improve customer experience and satisfaction as well as operational efficiency. Chartwell collects and analyzes industry data to develop benchmarks, publish key insights, and identify best practices. Chartwell also provides opportunities for utility professionals to share groundbreaking ideas and work together to problem-solve. Chartwell leads innovation through its in-depth research, leadership councils, and strategic industry contacts. Our wide range of services ensure that our members have access to the best, most timely information available to make the most informed and cost-effective business decisions. Chartwell is dedicated to helping the utility industry get the critical and timely information they need to innovate and lead the utility industry into the future.
- Website
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http://www.chartwellinc.com/
External link for Chartwell, Inc.
- Industry
- Information Services
- Company size
- 11-50 employees
- Headquarters
- Atlanta, Georgia
- Type
- Privately Held
- Founded
- 1993
- Specialties
- utility research, utility conferences, utility contact centers, utility customer satisfaction, utility customer service, utility marketing programs, utility outage communications and utility customer communications
Locations
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Primary
3715 Northside Pkwy NW
Suite 3-615
Atlanta, Georgia 30327, US
Employees at Chartwell, Inc.
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Eddie Patterson
Data Analytics @ Chartwell, Inc. | Power BI, Tableau, DAX, SQL
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Keith Pierce
Research and Insights for the Utility, Energy, and Sustainability fields.
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Victor Fleites Sr. CBCP
Partner, Fleites deLeon-Fleites, Inc.
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Heather Siebken
Product and Marketing Leader | Customer Experience Expert | Long-term Thinker | Innovator | Natural Born Futurist | Public Speaker
Updates
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New infographic alert! 📊 Learn how North American consumers view utility #resilience. Our latest survey revealed how they feel about storm preparedness, power restoration, and more. Compare perceptions between general and disaster-prone areas. #utilities #customerperception #emergencypreparedness Download now: https://ow.ly/PIPJ50SPvFt
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We're just a few months away from Chartwell's largest and most informative event of the year! Register now for #EMACS, The Customer Experience Conference! LEARN MORE: https://lnkd.in/ddNkQPZ
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Coming soon: Chartwell’s Emergency Management Leadership Council will enable #utility industry professionals to address an “all hazards” approach, #emergency operations and planning, training and drills, situational awareness, escalation metrics, and other critical topics in a utility-only environment. Learn more: https://ow.ly/pfKo50SLmpo
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This October 8-11 at #EMACS - In March 2023, Evergy began enabling customers to start or move service via its Interactive Voice Assistant (IVA) channel. By attending this session you'll learn how Evergy’s scalable IVA allows customers to self-serve even in times of high volume, facilitating more than 40,000 start service transactions in the first year of operation. Evergy won gold in the digital experience category of Chartwell's Best Practices Awards for this effort. Visit https://lnkd.in/ddNkQPZ to learn more!
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Tomorrow's free Chartwell #webinar: Join us as Chartwell's industry veterans delve into three transformative trends reshaping the utility customer experience. Discover how #AI and machine learning are revolutionizing customer interactions, enhancing efficiency and personalization. Learn about resilience strategies that ensure exceptional customer experience amid disruptions and industry transformations. Explore innovative approaches to engaging all customer types, including business customers, vulnerable populations, and diverse segments, ensuring inclusivity and satisfaction across the board. This webinar will equip you with the knowledge to stay ahead in the evolving utility landscape. REGISTER NOW: https://ow.ly/Pkn650SLfJh
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Boost your sales with Chartwell's Solution Provider Insight Membership! Introduce your services to Chartwell's utility network, access trusted research, network with utility professionals, and promote your brand. Keep up with the industry and increase your visibility. Contact [email protected] for more info.
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• Fabulous cocktail receptions • Unparalleled networking • Cutting-edge content and learning Register now for EMACS: The Customer Experience Conference this coming October in San Antonio, Texas - see you there, y'all! Learn more: https://ow.ly/XBQx50QeASw
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Manage risk and change more effectively by collaborating with a strong #network of your #utility industry peers. Become more agile through membership in Chartwell Councils! Learn more: https://ow.ly/ttio50SIbUW
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This fall at #EMACS - Given the accelerating rate of change, what will customer experience in the utility sector look like in five or ten years? This executive panel will provide a strategic outlook on the future of CX, discussing what utilities need to do now to prepare. Visit https://lnkd.in/ddNkQPZ to learn more!