ClientSuccess

Less than 2 months! This is how much time left before we'll meet a lot of you at the CS100 Summit! Once again we'll have a lot of networking opportunities. One of them will be the our fantastic Casino Night Event, sponsored by SuccessCOACHING Don't worry, you won't bet real money but we hope that you'll have a great time meeting peers, exchanging ideas and making new friends. What are you waiting for? Register now while tickets are still available. https://hubs.la/Q02G-TR20 Need to know more about the event? > visit https://hubs.la/Q02G-VCC0 #CS100Summit #CustomerSuccess #Event

🚀 Customer Success is Evolving – Are You Ready? 🚀 We’re excited to invite you to our upcoming webinar: "A New Era in Customer Success: CS 5.0 and Baton Live Demo." 📅 Date: Tuesday, July 23, 2024 🕙 Time: 10am PST / 1pm ET Our CEO, Dave Blake, will share insights on the evolution of Customer Success as we enter the CS 5.0 Era and showcase how Baton (acquired by ClientSuccess) integrates seamlessly with ClientSuccess to elevate your onboarding and implementation capabilities. 🔍 Why Attend? ➤ Reflect on the AI-first Era for Customer Success: CS 5.0 ➤ Learn how Baton can enhance your onboarding processes ➤ Watch a live demo of the Baton solution Don’t miss this opportunity to streamline operations, boost cross-team collaboration, and take Customer Success to new heights! Interested? Let us know in the comments so we can send you the link. ↴ #CustomerSuccess #Webinar #ClientSuccess #Baton #CS5.0

Customer Success evolved. As an industry, we have experienced multiple eras and are now at the beginning of a new one. Read below this letter from our CEO and Founder, Dave Blake, in which he explains why the recent acquisition of Baton (acquired by ClientSuccess) is key for us to continue providing a better solution to CSMs around the world and how AI will continue supporting practitioners in delivering a better experience to their clients. And us to you, Customer Success experts. #customersuccess #ClientSuccess

Customer Success Leaders, this news is for you! We're thrilled to announce that the 7th Annual CS100 Summit is coming up on September 16-18, 2024, at the breathtaking Sundance Mountain Resort in Utah! 🌄 This is more than just a conference—it's the ultimate event for Customer Success executives and leaders, where you can: ✨ Engage in transformative keynotes and workshops ✨ Network with the brightest minds in the industry ✨ Enjoy stimulating conversations in a stunning mountain setting Imagine gaining actionable insights, learning from top innovators, and leaving with strategies that will elevate your success—all while surrounded by the beauty of Mount Timpanogos during the fall. 🍁 🔸 Limited to just 100 leaders! 🔸 Don’t miss your chance to be part of this exclusive event. Register now and secure your spot among the best in Customer Success. 👉 https://lnkd.in/gdPMUjAm Let's come together to inspire, innovate, and transform the future of Customer Success. See you at Sundance! 🌟 #CS100Summit #CustomerSuccess #Leadership #Networking #Innovation

🚀 Exciting News! ClientSuccess has acquired Baton to offer world-class onboarding and implementation solutions! This acquisition enables us to deliver faster, more efficient onboarding, implementation and project management solutions for our valued clients. What this means for our clients: - Standardized onboarding and implementation workflows 📋 - Seamless collaboration with your clients on projects through a dedicated customer portal - Scalable, fully-integrated onboarding solution 🌍 Read the full announcement here: https://lnkd.in/gF8UDnz5 If you would like to discuss how our solutions can help you deliver better time-to-value for your customers, please don't hesitate to reach out!

Ever felt like client turnover is an obstacle course? Let’s explore how to turn that challenge into an opportunity. 🚀 Dealing with new faces at a client’s company can disrupt the flow, especially when you’ve built a strong rapport with their predecessor. As a Customer Success professional, this isn’t something you can control or avoid. You have to be ready for that situation to happen at any given time in the relationship. 🔑 Here’s a cheat sheet to master strategic re-onboarding: 1️⃣ Quick Alignment: It’s crucial to bring new contacts up to speed quickly to keep projects on track without missing a beat. 2️⃣ Continued Satisfaction: Ensuring that service quality remains top-notch during transitions is key to keeping clients happy and confident. 3️⃣ Strengthened Relationships: Demonstrating genuine commitment from the get-go can build trust and loyalty faster with new contacts. These steps have helped many maintain and even strengthen client relationships amidst frequent changes. If you want to be even more prepared, check out the more detailed steps in the full post on our website. https://hubs.la/Q02xhJBZ0 Let us know what additional items you have in your playbook for such situations. Yes, we know you faced this challenge in the past!

Want to talk about Onboarding, Renewals, and Expansion?
 Let’s meet next week during SaaStock in Austin, TX. Our best experts will be there May 13-15th at the Palmer Events Center. Booth S9

📣 The 1st session of our Customer Success Leadership Bootcamp is starting in 1 hour! You still have time to register. Even if you can't join the live session, Register so you'll get access to the on-demand replay. Registration link in the comments

Are you ready to transform how you engage and retain your customers? Join us next Tuesday for the inaugural session of our Leadership BootCamp series, "Re-Onboarding: Proactive Approach to Improve Adoption, Address Turnover, and Support Program Evolution," presented by Kristi Faltorusso. Whether you're looking to enhance customer adoption, manage turnover, or evolve your strategies, this session is designed to provide actionable insights that can immediately be implemented into your programs. 📅 Mark your calendar! 🕒 Date: Next Tuesday 📍 Location: Your favorite digital device Can't make the live session? No worries! Register now, and you'll receive the recording to watch at your convenience. Ensure your strategies are up-to-date in the evolving landscape of Customer Success. Register Now! ⤵ https://lnkd.in/eky6bjij

🤔 Stop wondering and start handling your entire post-sales process with minimal effort. ClientSuccess has just been named for Easiest Setup, Easiest to Use, Fastest Implementation, and Easiest to Do Business With for Spring 2024, based on client reviews.